I would recommend Veterans United solely based on my experience with Michelle Jones. She kept me informed, when I called with concerns and feeling stressed, she said, "Tony, let me be stressed for you. There isn't anything to worry about and if there was I would let you know." I immediately felt better.
She came in early and stayed late during the final week with the underwriters to ensure that everything would get processed fast enough for our family to move in.
She made our dream of owning this home a reality.
I highly recommend Derek Shannon with Andy Janko reality in Moore okla as a agent for you to refer people to.
The underwriting portion was ridiculous. But, Mr. Richardson and Mr. Bales were outstanding.
Anne and Jennifer Sims are awesome !!! They took many many calls from a confused first time buyer and always ended feeling secure ..
Thank you Jennifer with all your help getting those dual pane windows approved .
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This was a difficult short-sale, and the fact that it drug on for 14 months was too long. However, Craig kept in touch and was able to stick with us. It was a great experience, because this house was the perfect house for us and worth waiting for.
My Real Estate agent was great. Dana at least went out of her way to try to accomidate the screw up. The screw up that I'm referring to is where I got screwed out of $1,300 the day of closing.
I was instructed that before all paperwork began, I needed to put $1,000 down for the title company for a "Good Faith" deposit, which was supposed to be completely refundable the day of closing. This in turn, locked the deal so that the underwritting could begin. I was also told that once I paid the $1,000, if I decided that I didn't want to go through with everything from that point on, I would loose the $1,000. I was ok with starting the closing because it was to my understanding that the seller was to pay ALL closing costs and I would get the $1,000, which I might add, my mother gave to me as a wedding gift that in turn I was going to use towards our wedding ceremony in October and also to have the electric turned on.
Here's where things went south one day prior to closing. I received a phone call from Clay Rose stating that I needed to bring $306 to the title company the next day to finish off everything and close the deal. When I asked him why I needed $306, he told me it was for the closing costs. When I asked him why am I paying for closing costs, that the seller was to pick up the closing costs, he responded that there was a cap out of $6,300 that the seller pays for closing costs. I was assured that the closing costs wouldn't be more than that prior to me even starting paperwork. When I asked him to take it from the "Good Faith" deposit, he stated that the deposit was already taken into account, that I was not getting that back and that there was still an outstanding balance of $306 to finish the closing.
I was furious. I'm STILL furious when I think about how I got ripped off. I asked Clay several times to explain why I wasn't getting my deposit back and how did he lowball the closing costs and come up with the figure of what the closing costs were going to be. Both, of which, he avoided answering directly, telling me that he took care of the home inspection ( which I never asked for to begin with) and some other crap he was talking about (which, don't try to bullshit me, I know it's as simple as asking if he can waive the fee from a manager or what not). Then to throw salt on an open wound, he had the audacity to even tell me once, I was getting $200 back from the company because of the closing on the house. (I have yet to even see that by the way). But seriously!?! Yeah, let me exchange my $1,300 for a measley $200 in return. At that point, I had no choice but to buy the god damn house because my options were limited to either backing out of the deal and loosing the $1,000 and loosing the house, or just bend over and get fucked out of $1,000 but at least provide a roof for my family.
I have been deployed to Afghanistan 3x's and have litarally been face to face with Al Qaeda and Taliban that are more trustworthy. This is by FAR, the worst experience I have yet to go through. I would not recommend this company to any of my friends if these are the kind of people you employ. I still to this day feel ripped off.
I would actually be surprised if you people actually read this and responded...but it doesn't mean that I'm going to hold my breath either.
-SSG Jonathan Camp
Let me make this very clear. This was my first house buying experience and this was the absolute worst. I had to pull money out of my ass somewhere to be able to turn the electric on for my family and I'm STILL having to pull money from my ass to be able to afford my wedding ceremony because I somehow got screwed out of $1,300.
The Veterans United Home Loans team is great all the way around. I could not have asked for a better experience. They were able to help direct me in fixing my credit and purchase my first home within 6 months. My family and I are now enjoying our new home thanks to Damien Shafer and the Veterans United Home Loans!!!
We were working with a developer that had dealt with VA loans in the past and didn't have the best experiences. Darrick and Veterans United Home Loans provided a good experience for him and he has a different view of the VA loan process.
Thank you Veterans United Home Loans!
It was a pleasure to work with both Nathan and Jocelyn. They were very knowledgeable and courteous. They made what could have been a stressful situation into a pleasurable one. They performed their job flawlessly even under a tight closing deadline. I would recommend Veterans United and especially Nathan and Jocelyn to anyone how is looking for a pleasant and stress free mortgage.
The only process I was displeased about was the appraisal, I felt as though the appraiser was not very knowledgeable about the process and he had to ask simple questions about numbers that were clearly on the contract. Overall I was very satisfied with everything Roger did and it's great finally being in my very first home. Thank you again for all you have done to make this whole process easy for me.
Great an professional staff an I would recommend your company to everyone.
Promote Jake. He's a great officer and would do well in upper management. He is studious, diligent, not afraid to find answers to questions he doesn't know and provides those he is responsible to a high degree of security.
We've heard from all our family and friends that we had such an easy closing. Many have had very difficult times with mortgage closings and everyone was surprise how fast and easy ours went.