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Page 1595 of Unfiltered Reviews from Our Homeowners:

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5 / 5
Would Recommend
5 / 5
Would Recommend

Breck and Heather - Both of you greatly helped me move forward with purchasing my first home. The customer service you provided was top notch! You kept the ball rolling and made sure nothing slipped through the cracks. The response time was quick and efficient. Again, thank you for working with me. I commend you on a job well done!

5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Thanks for a great experience!

5 / 5
Would Recommend
4.5 / 5
Would Recommend
5 / 5
Would Recommend
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5 / 5
Would Recommend

alice was great from a soldiers point of view we want thing kept to this is what you do this is what you dont do we all want things put that way no bs thank you again alice

5 / 5
Would Recommend

Great services.

4.5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

This is only my second home I have purchased but Heather and Melissa truely made this an enjoyable experience. I looked at 2 other mortgage companies but the level of service was what made me choose United Veterans. I will highly recommend United Veterans and will certainly use United Veterans again. Thank You to all the staff that helped with my loan.

5 / 5
Would Recommend

Thank you for all of your help!

5 / 5
Would Recommend

Give Craig and Molly a raise - they deserve it!

4.5 / 5
Would Recommend
4.5 / 5
Would Recommend

It took about six months to find the right house for my family. I submitted two homes for authorization and they both were disqualified by home inspections. His team was very encouraging and patient in rewriting the other contracts.

5 / 5
Would Recommend

Your company uses UPS overnight. Just to share information many people will not do business unless it's sent through the Postal Service. Many companys that are not on the up and up use UPS or Fed-X because it is a common practice to avoid possible fedral charges for crimes commited . This practice sends red flags that a company is not on the up and up.
Your company could gain more business by using the USPS. It offers the Postal Inspection Service as a security check!

4 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

I have sang the praises of Veteran's United to quite a few people through this process. Eric and his team were amazing. I know this process would not have been as smooth and comfortable for me if it weren't for their knowledge and professionalism. If this turns out not to be my forever home, I will definitely be back!

0.5 / 5

On Aug. 18th we found out we found be closing on Sept. 19th and was told by our loan agent to pick put an interest rate. On Aug. 18th we picked out an interest rate that would give us a lender credit of $323.58. A week later we asked if we would be able to close on Sept 18th instead due to the movers not working on the weekend, and we're told it would be ok. We ask several times was there anything that was needing and each time nope we are good you will close on the 18th. Tues. Sept. 16th we were told to get additional information, which was fine we did that. The next day we were asked for more info at 11:40am and was told they needed it by noon or the underwriter was moving on. Took care of that and at noon we got another email wanting more info, why would I be asked for information at the time the underwriter was moving on? Needless to say we got that sent in anyway. About the same time I receive a document I needed to accept, not being able to get into the system I called our agent and was told to accept they had to extend our rate. When the documents printed out we no longer we're receiving our lender credit of getting the $323.58, at this time I was told that had to use the getting the $323.58 to extend the rate. We closed on the 19th while the movers were at our house with our realitor. Why would the rate need to be extended if we closed on the original date, why were we never told about a fee, and why was the fee coincidently the same amount???

5 / 5
Would Recommend

Give Michelle a raise, she deserves it!! Amanda deserves one too!

5 / 5
Would Recommend
5 / 5
Would Recommend
2.5 / 5

This was the second time I used Matt to secure a loan through VU. The first time, Matt was amazing. He was quick to respond, full of information, helpful, reassuring, etc. I recommended him to EVERYONE. This time, however, my experience was a lot different and very frustrating. I was looking to close on the new house approximately 2 weeks prior to the date on the contract. My realtor and I both sent Matt many emails asking if this would be possible, as I was closing for the sale of my house early and the seller of the new house had a vacation planned. Depending on when we would close would determine what I was going to do with my household belongings, as I could either be without a home for a day or two or for several weeks, depending on what Matt thought. However, we could not get Matt to respond or give us a date when he thought we could close. It was extremely frustrating (and disappointing!) to experience such a break in communication. Selling and buying a house concurrently is very stressful, and being unsure of my housing status just made my stress worse. Matt finally responded when the title company said they had everything ready for an early close. He responded with something about the date on the contract said we would close in mid-August. I nearly lost it when I read that email, as both Jeanette and I had emailed him repeatedly about closing early! I was VERY upset.

In the end, Matt managed to still get me an earlier close than what was in the contract, but it was not without a LOT of frustration. I told my realtor that I would never recommend Matt to anyone else after this experience, and that going forward, it would make me hesitant to recommend Veterans United, in general. I was disappointed, because, as I mentioned, Matt provided such stellar service when I bought my house in 2012. Overall, I know that my experience was not a nightmare story you read about online: Matt was prompt in asking me for documents, he ordered my VA inspection in a timely manner, and I still managed an earlier than contracted close, however, the stress involved in not being able to get him to respond to my emails really soured my experience.

4.5 / 5
Would Recommend

See all 67,240 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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