It was not easy but our loan concierge Desi was outstanding she really did everything she could to make sure we were approved and
Got into the house we dreamed of.
Communication was very poor throughout the process in terms of what was allowed, amount of fund approved for kept changing after offers were made, terms of signing at close were not clearly spelled out from the beginning almost costing me the house. When I complained about it I was gaslighted which I don't appreciate.
Response from Veterans United
Hello Diondria we appreciate your feedback on this matter. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. For that reason, we are always looking to support your customer experience with excellent care. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
Veterans United was overall a great experience and did an amazing job making sure I was informed and mad this new process for me as easy as they could to help me get the house we really wanted. I didn't know what to expect and the whole team I had was always willing to help or answer questions and made every effort possible to help me and my family buy our house we fell in love with. Thank you to Petra, Sarah, Nathan, Emily, and Matt for all you have done for us and I can not thank you enough or express to you how happy we are in our new home.
Highly recommend using Veterans United for your VA loan. They make the process simple and stress-free. They are very responsive and intelligent.
Veterans United made it easy and special from preapproval to closing day. Tell Rob Riggle I'm ready for my commercial!
Knowledgeable teams that do all the hard work for their customers!
We have used VU for the second time. They make the process streamline. Their staff is knowledgeable and honest.
Fellow Veterans. Using your VA Benefits to purchase a new home can be an overwhelming task. I strongly recommend contacting the professionals of Veterans United at your earliest opportunity to provide you with the BEST home buying experience available.
Alex called/emailed me on numerous occasions to assist! Madison M. did very similar with supporting/assisting! They both did outstanding (10s!) so the process, while stressful & overwhelming (it seemed) at times, was manageable because Alex & Madison were fully engaged & vested which ensured we had a great experience in the buying of our new home! THANK YOU!!
The team at Veterans United Home Loans will make your dreams come true just as they did ours.
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Best home buying experience I've ever had! Veterans United might as well have been standing next to me walking me through every step of the way, as their communication and support was top notch! I never expected an online lender to serve me so well. Veterans United sets the bar for customer service. If you have doubts, don't. You'll be happy you went with VU!
Any veteran I know looking for a home will told veterans united is the team to call, they took amazing care of my family. So glad I called them!
Great team to work with. They help you avery step of the way.
My loan team was wonderful !
Buying a home overseas, site unseen is a stressful process itself. Our loan team really did their best to pull through and give us all the help and guidance we needed throughout the entire process!
