Your team was excellent and enjoyable to work with. ..Quita Rogers is an assett to your team. WE could not have asked for a better overall experience.
Thank you so much,
Roy and Lydia Jenkins
Best real estate agents a buyer could ask for
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Great customer support and assistance.
We are very pleased with our association with VU.
I have never had such a great group of people work as hard and proficient as Joe and his team did to make sure that I got my home. They were very punctual and answered every question I had within minutes of emailing them. I have a brain injury and it is hard for me to remember things and working with Joe and his team made me feel like nothing was wrong because of how great they were. I have already started recommending them and your company to my friends because of how amazing the team was and also how much they care about the customers they are helping. Thank you for everything and it was an honor to work with Joe and his team. Semper Fidelis
Sgt Scott Brasher
no, the team was great and always answered my questions
VU had my contract on a new construction home since early June. I provided all (100%) documentation to loan specialist within 24 hours, each time something was asked of me. I put loan specialist in contact with builder in June/July and made contact with loan specialist at least once every other week between June and closing. In mid-July, the builder and I identified August 28th as my closing date. All parties knew that VA appraisals require about 1 workweek +/- a couple days from the request to the appraisal report. The house was above 90% in the first week of August. Mr. Pennington did not attempt to contact builder to set up appraisal until after August 14th - when the house had reached 95% completion. With that delay in appraisal, "last minute" issues delayed closing. If specialist would have been more proactive, the small issues would not have been "last minute" and could have been dealt with prior to August 28th.
*The house was built in 96 days and this transaction was delayed by failures in the lender's processes.*
Also, office placed blame on me saying that I had left VU and gone with USAA up until 2 weeks prior to closing. That is a flat out lie. I was with VU since early June and conversed with Mr. Pennington at least once every other week or more. It wasn't until after closing that the office decided to investigate whether this was true or not.
There was a huge failure in management to oversee the process, to guide the newer loan specialist, and to investigate whether the claim about me leaving VU for USAA was correct. Instead, "blame" was thrown back at me, the developer, and the builder during the days leading up to and after the original closing date. At no point did higher management step in - until after closing.
The loan specialist failed, but management also failed in letting the situation get to the point of failure. Apologies were accepted, but I must reiterate that post-closing is not the time to figure out that there were multiple failures in the process.
I have sent a detailed email to customer advocate group.
Just make sure to not wait until the last minute to ask for vital information.
My experience with Veterans United was great. The team that helped me close did an outstanding job.