The only reason I would not recommend Veterans United to anyone is due to their origination fee policy. This is something that I understand is used to pay those who work as a team on your loan and getting you through the home buying process. However, the normal amount for an origination fee is between 0.5-1%. Veterans United charged me the high end amount of 1%. When I asked if we could lower the origination fee amount to 0.7% to allow my family I flexibility and less stress the answer was no. I did not utilize many of the extra services provided because my home purchase was fairly simple and didn't require a ton of extra things other than the normal offer, acceptance and contract. I felt that lowering the origination fee would have helped my family purchase the home and had less stress financially when making a purchase such as this. Overall the team was great, but due to the origination fee being "locked" due to company policy, I will not recommend anyone to use Veterans United. There are many other options available for financing that charge less than a 1% origination fees.
Response from Veterans United
Thanks for taking the time to write, Christopher. We’re happy to take a closer look at this with you. If you’d like to discuss this further, please reach back out to us when it’s convenient for you.
I want you to know our Client Advocates are here after closing to support you as well. Please reach out if you need us and we’ll help however we can.
Sincerely,
Kendra, Client Relations
Very helpful, informative, consistent, and caring! Our team went above and beyond for over a year for us! We applied for our loan over a year ago to have our pre approval out of the way, and they consistently checked on us and kept us informed. Even after our closing we received a courtesy package for our two fur babies, VERY THOUGHTFUL! Highly Recommended
the easiest app and fastest customer service interactions ever for a first time user of va loan and first time home buyer i was amazed. i felt so taken care of and every step was well managed and explained so well. loved my team.
My wife and I did not feel like we had to lift a finger during this entire process. Trevor was so attentive with us and helped answer all of our questions. We are so happy with how easy this process was.
A great group of dedicated professionals. Again, John Parker was exceptional, provided all information I needed throughout the process. John never left me guessing about any aspect of the financing processing and/or requirements - a professional with good insights.
I am forever grateful to Veterans United for providing and making me aware of an opportunity and blessing I didn't know I had. The personalized throw was a very warm touch as well. Thank you.
Thank you to all involved in making my wife’s and I dream come true. One happy veteran
Thank you Hanna, Amanda, and Brittany for helping us with our new home. We highly recommend Veterans United if you’re looking to use VA mortgage loan.
I will forever use Veterans United for buying any house, they make the whole process easy. The online account and docu sign makes the whole process fast and easy. Veterans United also respects you as a veteran and your service, the hospitality they gave me and my wife through the whole proccess was remarkable.
The whole process went pretty well even though it was over the course of the busiest holiday season (Thanksgiving to New Year). The team I was assigned were rock stars and walked me through the process e ery step of the way. The whole journey was well explained and very transparent.
Thanks guys, never thought this would happen.
Overall experience was outstanding and truly addressed our unique situation; Atlanta, GA based & purchasing home in Cincinnati, Ohio. Because of care and attention to every detail, large and small, the entire process was “painless”.
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Marcus and Julie were so kind to this old lady lol I am not very cell phone literate but they explained to me how to do everything online. I would have never got through buying this home without them
I love Veteran United! Thank Goodness For Eric Whipple , Richard, Ellen and Lauren! They were amazing through and through. All the way from the Lighthouse program. And can say if you follow and put in the extra leg work anything is possible!
