Veterans United Mortgage Company was an average at best experience overall. While they handled the loan process adequately, there were some areas that could have been smoother. Communication felt inconsistent at times, and certain steps took longer than expected. They weren’t necessarily bad, but they didn’t go above and beyond either. If you’re looking for a mortgage lender that simply gets the job done, they might be fine, but don’t expect top-tier service
Response from Veterans United
Hey Brian
Thanks for the honest feedback. I'm really sorry to hear the experience didn’t quite live up to expectations. It sounds like we got the job done, but we didn’t provide the level of service you were hoping for—and that’s on us. Communication and timing are two things we know make a huge difference during the homebuying process, and I’m sorry we fell short in those areas.
If you’re open to it, we’d love to learn a little more about where things felt off. Feedback like this helps us improve, and it means a lot that you took the time to share your thoughts. You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out whenever it works for you.
Everything was perfect
The entire team made this so effortless and being pregnant through the process we definitely appreciated everything being a smooth and easy transition. 10 out of 10 for everyone who worked with us! Would definitely work with everyone again on any other home purchase in the future! THANK YOU ALL! We love our new start to our growing family in our new home!
Kari Frank was also fantastic as our Loan Coordinator. Answered all of our questions and was supper supportive.
Veterans United went above and beyond to take care of my family!
We want to extend our sincere gratitude for the outstanding service and support you and your team provided throughout our home buying journey. From the start to finish, the experience was smooth, professional, and truly exceeded our expectations.
Your commitment, responsiveness, and attention to detail made a stressful process feel seamless, enjoyable, and rewarding. This I feel is all due to your teams expertise and dedication.
We are extremely happy with how Eve turned out and couldn’t have asked for a better team to guide us through such an important milestone.
Thank you again for helping us find and secure our new home.
One complaint I do have is Cincinnati Co. Insurance. They were offered (by VU) as an insurer for the home I was buying, went through all the hassle and time of getting the policy finalized with Current from VU Insurance. After payment information was handed over, the insurance was denied due to previously known claims on my previous house and the house I was buying. This is knowable beforehand, and the fact that Cincinnati didn’t pull this information before offering me a quote was Bush League. Thankfully I still had SafeCo working a policy for the same address, so I only lost two days instead of a week during closing. SafeCo pulled the history on the house before proceeding with a quote, imagine that.
Scott and Keri were there every step of the way and Scott especially knew how to explain everything in a way that was easy to understand. Overall couldn’t have wished for a better loan team!
Amazing to work with all around !!
Great experience! Team handled everything and made the whole process feel seamless!
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From the behind the scenes underwriter, to the rest of the team. Veterans United always had my back. Even a tornado could not keep these guys from taking care of me. My wife and I were happy with the goal of meeting our closing date on time. Ducks in row? We'll they will be with these guys! Thanks for caring for your veterans!
Thank you to yohannes additionally
Dawn was absolutely amazing and very personable she checked in on my family and genuinely cared.
Great home buying experience! Our loan officer Dalton was amazing as well as our home buying concierge Jordan and Loan coordinator Richard. The whole team was amazing. I would highly recommend Veterans United to any one of my colleagues and will continue to use them for my next home purchase!
