We really needed to downsize into a tiny and manageable home. And, as retirement was already here upon us, the lenders were not. Needless to say, we were greatly discouraged after getting shot down many times. Out of the blue, I contacted Veterans United Home Loans and Luke was right there with answers and an amazing team. Luke, Mykene & Janaire listened to us every step of the way, even in our most frustrated moments. It was MOST definitely the smoothest and streamlined process we EVER experienced in getting into a home, properly.
The process was tough and I imagine we were just the outlier and Murphy’s law kicked in. However things as far as personal relationships formed and maneuvering throughout the stress was amazing. Josh and his team did their absolute best no doubt. I HAVE TO SAY SHOUTOUT TO MEGAN for being the best.
Thank you so much Veterans United team! We really appreciate your help with all of this!
Long drawn out battle but everyone fought their way through and kept me on track. Nobody stopped fighting for me even when I thought all was lost. You couldn't find a better team to take of service members. Thank you all for your dedication to excellence!
Could have a bit less of confusion during the process but, they got the job done. My hat's off to them.
I own a new home. They made it happen!
God bless ALL of you!!!🙏🙏🙏
Dan, Chelsea, Tim were wonderful to work with. Am sure most every process has their own bumps in the road. Each and every time there was a concern the team jumped right on it and produced a smooth closing. Great job everyone involved, will highly recommend!!!
Denise our agent was absolutely amazing. Being over 1500 miles away was always available and kept us updated on what was needed. Veterans United has gone above and beyond our expectations.
The entire team worked with me to make the process fast and smooth. I am definitely going to recommend them to all my vet friends!
Thank God we’re finished with them and in our home. After 2-3 months of them adding things last minute changing our closing date
Response from Veterans United
Cristin,
Thank you for writing. I’m sorry to see this and we’d like to learn more. Our Client Advocate team is available to listen and learn how we can do better in similar situations going forward. We hope to hear from you soon and wish you the very best.
Sincerely,
Kendra, Client Relations
Fantastic service!
10 out of 10 would recommend!!
I would recommend Ali and her team to anyone and everyone.
Thanks to everyone on the team. Especially Ginny. This is the second home we have bought through her and they both went smooth
Nicole and Julie made a substantial mistake on closing day and we weren’t able to put a large down payment on the mortgage. This lack of attention forced us to sign the mortgage and not put 40000 as a down payment. I will never recommend this mortgage to any veterans. Serving this country and being a disabled veteran makes me extremely disgusted the way we were treated. Shame on you and this company.
Response from Veterans United
Hello Joanna, we appreciate your feedback on this matter and so sorry to hear about your experience. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
As I stated earlier this is been a wonderful wonderful wonderful experience I would definitely be using veterans United in the future and I would definitely want the same team that I had this time around. What an amazing job I am 2000% satisfied with the process
I want to give a great thank you to all of my team. They were amazing and making this purchase from out of state was a true blessing. They were all honest and outstanding people. Again, thank you all so very much for everything.
Overall we found the team at Veterans United lead by Larry to be very personally motivated to create a delightful experience in the purchase of our home.
Thank You so much
Sincerely Fernando & Lynda
Casey and the team made this whole process pain free and fun. Thanks guys! My next home load will be with you.
I loved the treatment and professionalism of my loan officer and his team. Great experience, thank you for making my dream come true. You guys are awesome!!
I was amazed at Veterans United through and through. You see the commercials, what the customers reviews are, and think to yourself “there’s no way they’re that good.” Or, “That sounds to good to be true.” But as it turns out you guys really are that good. We are beyond impressed with the professionalism of all the staff we had dealings with and shocked at how easy they made the home buying process, from start to finish. This was a phenomenal experience and we will recommend Veterans United to everyone we know and should we move again we will DEFINITELY be using Veterans United again!
My husband and I highly recommend VU to any veteran looking to buy a home. We tried about a year ago to buy a home and the local lender we used was AWFUL! She didn't know how to handle a VA Loan. Was confused about all the paperwork. Kept asking us for more and different paperwork all just to get preapproved. After about two weeks of fuss, she finally said "You don't qualify, sorry." It left a really sour taste in our mouths. Veteran's united washed out pallets clean! Our whole team was incredibly friendly and fast paced and COMPETENT. Todd, Alexis, and all the background people that we don't know the names of, thank you for helping our growing family get our first home.
Great service overall!!
Nothing to say other than AWESOME TEAM!!!
