My team of Alex, Chance and Brenda were phenomenal. They truly helped to make this a smooth process.
Joey was absolutely amazing!!!! I never felt overwhelmed or unsure of the due to his consistent communication and how thorough he was.
Derek and Levi went above and beyond multiple times to get us to the finish line! They sent me the most thoughtful closing gift and we are beyond grateful.
Thank you so much TEAM for all your help in making our dream home happen!!! So thankful that we decided to seek assistance regarding our home loan with Veterans United and spoke with Ryan Clearwater, (so proud to say) our loan officer, who provided us all the information and assistance we needed; as well as with Laura Fry for continually updating us with the process of our home buying adventures and experiences. More power to you all and best wishes. Take care. ~ Romano and Cora ~
Very pleased. My realtor said the same. Stephen is fantastic.
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Ted and his team were outstanding. We had a few areas for improvement with underwriting (i.e., requesting partial documents more than once and then ultimately needing the whole document anyway), but I couldn’t be happier with the team.
We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!
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I was a first-time home buyer and had absolutely no idea how to obtain a mortgage. Enter Veteran’s United! They made it so easy. My loan team, Josh B. and Tyler M. were incredible! Knowledgeable, professional and just a pleasure to work with. It was so nice to deal with people who actually know what they’re doing. And the team at VU certainly do. I cannot thank you enough!
These people are AMAZING!!!! Walked us through the whole process.
Staff communicates well and are clear on needs and expectations. Very kind and willing to answer questions.
We actually had gone to another loan servicer prior to using VU and we didn't have a good experience. We tried VU based on recommendations from family who have used them previously and praised their experience there. From start to finish everyone was very professional, quick to answer our questions thoroughly, and even got us a housewarming gift. Trevor and Jennifer were both so great and we will let everyone we know who is going through a house-buying process, go through them for a stress-free experience! Thank you so much again Trevor and Jennifer for everything!!!
My wife and I are very thankful for Bill and his team. He keep took care of us through out the entire process. He answered all our questions
and made our dream a reality. We are truly thankful for all he did for us!
Emmett was so wonderful to work with, answered all of my many questions about the process and what everything meant!
That brings united got my loan based on my income, which was $4100.02 weeks after I closed on my home the VA cut my pay to 2100 for no reason with no factual basis at all if they don’t get this fixed right away, it’s very possible that I will lose my home for reasons that are absolutely false
Response from Veterans United
Hi Mark,
I'm so sorry to hear about the situation you're facing. I can only imagine how stressful it must be to have your income change so soon after closing and the uncertainty that creates for you and your home.
I'd like the opportunity to better understand what's going on and review your concerns with you. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can look into your experience together.
Sincerely,
Claire S., Client Relations Manager
