Great group of personal help and experience that they showed is excellent
The team made a complex process workable. Very much appreciated. I appreciate all the effort that everyone at Veterans United made for me to get into this home. It's a great house and I couldn't be happier.
Veterans United was awesome to work with. As long as you provide any information requested in a timely manner the process went very smoothly. We ended up closing our VA loan 4 days early!
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Corey Jackson and his team are absolutely exceptional in every step of the process. I cant express how greatful I am for all their work and now my family gets to enjoy our new home thanks to them.
They did an outstanding job.Danny and Adriana were very great to work with. They helped me with everything I needed to complete the closing of my house and answer every question that I had.
Everything worked so well and everyone was so accommodating and exceptional I love the Communication.
Matt Hina was excellent- skilled and personable. Not so fond of Blair Roberts expectations and pettiness.The documentation was ridiculous. I had zero debt, $300,000 cash, $10,000+ monthly income, net worth $1 million + for a $572k house with a credit score of 785. The documentation should have taken an hour. Not weeks and weeks and ultimately me capitulating in the middle of my mother in-laws funeral to link accounts.I completed a Veterans United checklist form which just restated what I already documented- closing attorney and insurance company. Not necessary. I typed it on the computer, printed it, signed it, scanned it and uploaded it. Some silly person said I needed to redo it and hand write all. That’s when I lost faith in the judgement and decision making of the collective team.
Response from Veterans United
Hi Mark,
Thank you for sharing this feedback, and I'm glad to hear you had such a positive experience with Matt. At the same time, I'm sorry the documentation process left you feeling frustrated and questioning the team's judgment.
I can understand how repeated or unclear requests for documentation would make an already detailed process more difficult. Having to deal with an additional request during such a difficult personal time only added to that frustration, and I'm sorry that was part of your experience.
I'd appreciate the opportunity to review what happened and better understand where the process and communication fell short. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Ross never fails!!
Ryan Williams & his team made my home buying experience so easy and stress free. I could call, text or email them with any questions that I had to either Ryan Williams or Ryan Smith & they would answer me back the same day to help with my questions and/or concerns.They are so professional and also down to earth and I always felt comfortable talking with either of them.Being a retired Marine and a prior Drill Instructor I would ABSOLUTELY suggest Veterans Untied to everyone!It was a pleasure & relief to trust Veterans Untied for my very first Home Buying experience at 63 years old.Thank you Ryan Williams and Ryan Smith as well as Veterans Untied in helping scratch off another one from my Bucket List.Semper Fi,
Elmer & ;Buddy Clary, Jr
USMC Retired
Outstanding support from start to finish. They answered all my questions and helped immensely
