Phyllis Gatlin was extremely supportive and helpful throughout the entire process! Would absolutely recommend VU after working with her!
Excellent service! I had the best experience, 23 days to close are you kidding! I would recommend Veterens United without hesitation.
If you are a veteran and looking to buy a home these are the dedicated people that will help you along the whole process. They are amazing and I can not thank them enough.
Amanda and her team are wonderful.
Very good communication
Stephen and his team at Veterans United were absolutely amazing! The biggest accomplishment was being patient with me keeping me informed of every step. If I was confused about something, they had the answers!
Amazing communication
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stood with me during this experience outstanding
Our home purchase process a year ago was 10/10. Our refi process was 6/10. The rate is great and the loan team great however dealing with servicing teams and title company etc was a nightmare.
Response from Veterans United
Hi Daniel,
Thank you for your honest feedback. I am glad your home purchase experience was a 10 out of 10 and that you were happy with your rate and loan team during the refinance.
I am sorry to hear that the servicing and title portions of the process were frustrating. Even when different teams or third parties are involved, the experience should feel smooth and well coordinated. I appreciate you pointing this out.
If you would be open to sharing more about what made that part of the process difficult, I would welcome the chance to learn from your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
The Veterans United loan team were great! Highly recommend their knowledge of the VA processes, which were useful for the realtor to rely upon. Easy, online process for document collection and communication.
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Super easy to work with and was able to move in fast and get the best rates coming from a first time home buyer! Amazing people to work with all are so friendly!
Veterans United Home Loan is very organized and professional. A team is assigned especially for you to assist with all your questions and concerns. My team walked me through my process step by step . My lending team was always quick to return all my phone calls and emails. If I needed a something i received it . I also liked all the Videos available . I was able to watch them and understand what to expect prior to Closing. My lender allowed me to Digitally sign my final Closing disclosure prior to closing , doing this made my closing day move quickly. This organization made me feel honored for my Service as a Veteran . Thank you again for Everything . I love my beautiful home. this was my first experience buying a home and you guys are the Best.Master Sergeant United States Army
Xiomara P. Villarreal
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
