Response from Veterans United
Thank you for completing our survey Dennis. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. Our Client Advocate team will work hard to ensure our teams learn from this opportunity to improve our service.
My experience has been such a smooth and fast process, my team was amazing and very responsive! I am so excited for my new property. Thank you VU!
The road to closing was bumpy, but I never formed doubt that Veterans United team was doing everything in their power to get us there. The response to emails and follow ups were always quick. Thank you all so much!
Working with Veterans United and the team was a great experience, they really enjoyed helping people. I would definitely recommend them.
I am truly amazed at how easy and simple the entire process was, smooth transactions and going above and beyond to always exceed my expectations. I would have never guessed things to work out like they did, and it’s a great feeling to have people who genuinely care and are there through the process. Almost as if, they were family. Thank you all!
Worked with a very professional team. The entire process was smooth as silk. This was not the first home that I had purchased but, it was definitely the easiest. The process from start to finish was just under a month.
Bravo Zulu to the entire Veterans United team.Thank you!
David Nash
We had one difficult conversation with the rep who helps with security. He was clearly pushing ADT, rather than representing VU and answering questions about all of the options. After several attempts to interrupt his pitch with my own questions about the other options, he kept on talking over my questions. It was frustrating and I finally just hung up. Chace and the rep's supervisor are aware and apologized. They have taken steps to provide him with training/counseling.
Thank you
My experience with Veteran's United was exceptional! Working with Dylan & Stephanie was a game changer for me. I was dealing with Lennar as my lender & didn't feel like they were looking out for me. They weren't willing to work with me at all so I reached out to VU. They absolutely blew me away! I loved how they always kept me in the loop & went above & beyond to make sure I closed ASAP. They both worked so hard to meet all my needs. They were extremely patient with me. I can't thank them enough for everything they did for me. I finally purchased my second home. I'm extremely grateful for them & for VU. They made this dream come true!!
Response from Veterans United
Thank you for completing our survey Matthew. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We value your thoughts on improving our client experience.
Buying a home always seems like it would be a complicated and stressful process.Veterans United made everything simple and streamlined. They were fast, efficient, and personable.Even with my tight deadline, they were still able to start and finish the process faster than I'd ever imagined.As cliche as it sounds, Veterans United truly made buying a home super simple.
Thank you to whole team. Everyone helped me and I appreciate it.
Veterans United helped me switch from a conventional loan to a cash out refinance at a lower rate than I was paying. The best experience I’ve had obtaining a mortgage. I would recommend it to all veterans.Thank you!
Our service was excellent and would recommend you to others
I truly enjoyed working with the Veterans United team. I am forever grateful to the team for helping me achieve a life long dream of owning a home. I want to take this time to personally thank Greg Heins, Caitlin and Miriam for all of their efforts for making my dream a reality.
The whole team was fantastic and made the process smooth and easy for us Jill Birch was fantastic and we could not have asked for a better team to help us with our home buying process
