Excellent Team from the agent to the loan specialist. I rated 9, because I feel there is always room to improve.
I constantly received paper copies of my loan documents despite signing up for electronic documents / signature. I found the unneeded packages left on my front porch containing everything needed for identity fraud irritating. When my loan officer went on vacation, he told me to contact Rick Bridgman. He never returned phone calls or email.
Tina took the extra time to get on the phone with our insurance company and make a few minor adjustments which made our overall payment with insurance and taxes cheaper. I believe Tina took the extra time to work on this with us and she is very easy to work with along with her assistant Allie. Thanks to both of them for making this a very smooth process.
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They way Dan and his team handled the purchase and all the financial details was as professional as I've ever seen something as complicated as a VA mortgage could be. We had 2 previous attempts with both ready to go but due to my last minute decision to abort the application, Dan kept the same positive attitude right to this last and final decision to purchase, helping us to be the proud owners of a very nice townhouse in Indian Land, S. Carolina. It`s not the fumble but the recovery that wins and Dan and his team picked up 2 of my fumbles like a pro. Thanks buddy.
Jim & Kathy Chicosky
from the first call I made to you to close of escrow I felt like I had a concerned helpful team behind me.
I just want to say that not only were we impressed but also my realtor and title company. Thank you so much
This whole process was too easy. VU did everything for me. We closed on time and in general the whole experience was unforgettable.
Chad constantly gave us updates along each step of the loan process, made us confident in using your company
Real estate agent was always professional and he also provided help with everything I need it
Our real estate agent was knowledgeable but Im the type
Of person that needs to be aware of what is going on. A few informative/follow-up emails will make customers feel confident and up to date.
Other than that, everything was great. Mr. Ferling made the loan process extra smooth and painless.
Joe is a great asset to the team. Thanks again for the attention to detail and knowledge Joe provided. This was my first home loan and it was a very pleasant experience. JOE FERLING IS THE MAN..
VU needs some kind of checklist. Settlement was pushed back a week as requests additional info was asked for.
Michelle was great and worked hard for us. Marie Houtchen, our first contact with VU was great too.
From day 1, this Veterans United Home Loan company and the entire team provided exceptional customer service. This was our first home purchase and was stressful for my wife and I. This team relieved that stress and actually eliminated any frustrations. Even your selection of a Real Estate Agent proved to be outstanding! I cannot thank you all enough for making our first home buying experience as uneventful and, dare I say, painless as possible. We'd read horror stories about VA Home Loans. After this process with Veterans United Home Loans, those stories should be filed under "Fiction." THANK YOU!
I had a good experience with the loan officer and processing clerk. Unfortunately, the real state agent made the bad impression by providing false and misleading information on the terms of the contract. I will recommend to use VU but will not recommend to use the reffered real state agent services. I was forced to buy a home with the unwanted terms because of the real state agent misleading performance.