We were unsure what to expect, but the team made us feel very comfortable and were extremely helpful. The recommended realtor was outstanding and was vital in us getting a good deal.
Cody would take to time even when he was off to give us a call if we had a question. Very hard worker and he is dedicated to the people he is helping with their loan. He went above and beyond to make sure everything went smooth.
Doug & Deb Hurley
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the whole experience was rewarding, my family and i are moving into a house we all love , thank you
Whoever was in charge of the funding paperwork sent my wife the wrong paperwork(my wife is in Texas and I am in Florida closing on the home) to have notarized, signed and mailed in. We only found this out at closing and had to jump through quite a few hoops to get all paperwork re-signed, notarized and returned. It was a significant inconvenience and never should have happened. Seeing that I had a clear to close three weeks out from the closing.
Below is about the Real Estate agent:
poor communication skills, unable to pass on information in a timely manner -
when searching for a home she only provided minimal help and assistance - when I did find a home I was interested in I had to ask three times to get a showing.
she did show me many homes of very poor caliber and/or condition - in the agents eye the customer knows nothing and she know everything - if anyone asks me I will tell them to run like Hell from Casie Chambers/Keller Williams.
of course the above is only based on what I have seen and the information I have and if anything in this process is that I have never had all the information when I needed it.
The period from opening the loan till closing seemed way to long. Don't think it was the fault of anyone person, just seems the system needs some fine tuning.
Great job and thanks again!
A couple of times there was a slight disconnect but overall she came through and spent a lot of time with me. Well informed of VU services.
I would not change anything. We had a few humps, but Brian was there instructing us what to do and how at everyone of them. This was a great experience.
Jenna (Salesperson) was great! She was available anytime for looking and checking. Very easy to communicate with and very knowedgeable about VA home loans.
Dan O'Hearn is the man! I couldnt be more happy for the time and effort he put in just for me to get a house. Thank you once again if anyone asks me about buying a house i will send them his way!
Patrick was very professional and explained all the processes. You should be very proud to have such a great employee.