If your Underwriters have an issue with paperwork when the spot it have them call the parties involved with the loan and tell them the problem, how they need it to be fixed, and that timeline to get it fixed to make the process more efficient and seamless meaning that closing dates will be met and no one has to scramble for the last two days before they close to get 7 things fixed that could've been fixed in the 3 weeks prior that no one contacted us the work ethic of those individuals is sloppy and negligent word of mouth information is not reliable and should not be used to relay information that is time and monetarily sensitive the two best people on our team were firstly Katy who contacted us quickly gave us all the information we needed or could give us and never failed to answer the phone when we missed a call from her and jodi who saved the loan process when the Underwriters failed to process everything and get it fixed before the closing date the communications skills in the group are lacking and need to be corrected being as it is your job also listening to the person who your team is tasked to help with the home buying process would help like if they say that email or texting is not a good method to communicate quickly and to call because of legal job restrictions you should observe that and use that to communicate more effectively and efficiently
Response from Veterans United
Hi Nathan, We are thrilled that your home buying concierge was able to provide updates throughout your process. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We also realize that the home buying process can become tense when working to gather the required documentation close to closing and can result in a closing delay. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, but are not in direct contact with any borrowers. We want everyone to feel that we go above and beyond to deliver outstanding service and work to make that process as easy as possible. By providing direct contact information for all of our Loan Coordinators, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. A member of our Client Advocate is available to speak with you as it is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
I can't say enough about how amazing Ross, Jim and Katy were during our home buying process. I was literally amazed more times than I can count at how organized, timely and responsive everyone was. Buying a home is a big task but the systems, website and staff at Veterans United made it so easy and enjoyable, I can't thank them enough.
Overall, the process was super quick and easy. We went from first application to closed in 6 weeks and it would have been only 5 weeks if the appraiser hadn't gotten sick. Most of our paperwork was done online which made closing much faster than normal.
Always a great experience working with the good folks at VU. Will surely recommend to anyone looking for a home loan in the future and I'll definitely use VU for home loans again.
Brant Batson and Gretchen Hopper were our loan team and we had a great experience with them. They patiently walked us through the process, answered all our questions and were a fantastic resource for everything we needed. I would definitely reccommend them to anyone looking to buy a home in this tricky market!
- Mariana
The home buying process went great and I couldn’t be happier. I’m very thankful for veterans home United and everyone involved. Victoria is a rockstar!
Veterans United was exactly what I was looking for as a first time homebuyer. I shopped with other lenders and none of them could give me the security that I felt I had working with Veterans United. Every step of the process was a breeze. Thanks again to the whole team!
Blake is great with communication and answering questions! He is a great asset to Veterans United and definitely recommend him. If you use my name please use Shane as do not go by Leslie.
We recommend everyone to use our team. They just awesome, words can't even describe them or how much work or effort they put forth to helping us with our home loan. Again thanks everyone from the Collins family
Amazing team, glad to have them with me through this process knowing they have my back in todays home buying environment!
Nothing but professionalism and compassion! When I hear/see the words Veterans UNITED, it warms my heart, Joseph Sepulveda and his team clearly displayed this attribute.
This is our 4th loan thru Veterans United! We love the company. There has never been a complaint or problem from us about them from beginning to end on each loan! We recommend them to everyone! Thank you so much Veterans United!
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The process of using Veterans United was incredibly easy and efficient. I went from "just seeing what's out there" to homeowner in right around 3 weeks time. The entire process from start to finish was easy to follow, and I always felt like I had someone I could reach out to if I needed anything.
The mic 🎤 is very simple to me with out elaboration: Professionalism, expertise, integrity, commitment to service, respect, compassion, trust, and honesty.
