With an event so important and stressful, especially being first time home buyers. Being unable to reach anyone, this whole process, leaving voicemails, text messages, was the worst part and experience of this whole process. We are grateful for VU being able to help us purchase this house, and getting us a loan, but the service we received on this end was horrific. I genuinely don’t think a single thing went as planned, but we had to adapt to any changes that were being made due to our schedules or the current living situations at the time. The only time I received an immediate call, was when I had been trying to reach our loan officer and couldn’t and finally got ahold of who I believe was a team lead (Justin?), and then complained about the poor communication, then and only then did I receive a phone call within minutes. Numbers were misconfigured from the start causing more stress, “just sign it, it’s not the final paperwork” when we would ask why we owed closing cost when we negotiated for sellers to cover it all, or what does this mean. Again, we are eternally grateful and thankful for VU in assisting us in buying our first ever home, and sending the box with toys for the doggos, very grateful, and heartwarming. The communication however brought an excessive amount of stress, to an event that is already stressful in itself.
The process went well and the team made sure to stay on top of everything. Thank you!!
This team was absolutely amazing. I would not have my house if I didn’t have them helping me and guiding me.
Jordan and the team were stellar people to work with throughout the home buying process. Veteran's United is the best of the best. Thank you for everything VU!
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Thank you to the Veterans United team. You guys have made the process easy and fast. I have a lot of respect for your group, and will surely recommend to any veterans or others looking for a home!
At the end they made everything done when I needed it! Grand Job!
we cleared all the problems as a team Thank you all for all your efforts
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Lindsey and Rhiannon were so positive and encouraging during our refinance process! Their level of diligence and kindness is unmatched. I would recommend them to random people on the street. They’ve already become like family to me and mine. We’ve even shared recipes! Thank you again, ladies…for everything!
Each person that I worked with was very patient with me and very knowledgeable and answered all my questions and when I didn’t understand something, they described it more in depth
Scott went above and beyond and even called me on his days off. I appreciate him so much and I’m grateful
I would recommend Veterans United to anyone looking for a loan company for buying a home. Kenny Scheer and his team of specialists not only simplified the loan process, the exemplify honesty, integrity and a pleasant attitude throughout the home buying process.
We hit the jackpot with our lender team, Nick, Sarah and the rest were helpful and available anytime we had questions. They chose the perfect realtor for us, she understood what we were looking for and never suggested a home outside of our wishlist. She is the reason the home we fell in love with is our's today. Our entire team was top notch!
