Outstanding performance and dependability. Always able to help and answer questions and address problems with recommendations. Thanks again from our family for a job well done.
I would recommend Zachary and Shannon any time any day to help out a veteran.
The whole went very smoothly and we are very appreciative of the assistance that we received throughout the process.
Michele is an outstanding real estate agent that went above and beyond her fiduciary duties. Representing our best interest every step of the way, from the initial contact all the way through closing. THANK YOU VA for the recommendation of Michele!
Chad Moore, my agent recommended by VU, was an absolutely outstanding professional. This was my third home purchase, but as CEO I have also leased over 300,000 sf of commercial space throughout Washington DC over the past two decades. I have extensive experience with real estate professionals and Chad Moore was absolute TOPS -- the best I've ever worked with.Zach, Steve, and Koleen were truly super and I appreciate everything they did.I believe your underwriting staff is OVERLY sensitive and, in many cases, vastly overstepped and exceeded their substantiation / documentation requirements. For example, I had to obtain at least 6 separate letters from my accountant, many overlapping in content -- truly excessive, in my opinion. But it worked out in the end, so I am happy and appreciate VU's good work.
My overall experience with VU was wonderful and I am happy I chose VU to purchase my dream home. The realtor referred to me by VU worked tirelessly and assisted me in every step of the process. Mr. Rose provided me updates in a timely fashion and alleviated as much stress as possible. I felt like I had a friend who really cared for me and wanted the best for me! I will definitely refer any Veteran to VU so that they can realize the happiness that I now feel.
Amanda's and Melissa Storey's assistance in the processing of our loan was exceptional! We enjoyed our experience and have already recommended Veterans United to our friends! Thank you so much for assisting us in getting our dream home!
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We are greatful for the approval but of all the 5 homes I have purchased in my lifetime this was the hardest experience we have had! We all most pulled away several times! Purchasing a home is suppose to be an enjoyable experience but this just about did us in!! Steph and Eric were kind and curtious but us not knowing until the last of the approval after being pre approved caused us to much stress and illness!
These men were great representatives of veterans united. I have recommended them to others. I appreciate the personal relationship they provided during our loan process. The facts were clearly represented and their responses were accurate. Thank you to everyone who helped my family.
Overall it was one of the best things ive ever done in my life, im so glad I contacted Veterans United. From everything that John and Kendal did to the real estate agent they recommended. Wendy was a god send, one of the nicest people ive ever met, when she says she works for you, you can take that to the bank. She looks out for your best interest. Thank you, everyone. Jason and Lisa Blanchard
Went above and beyond!!!! Got nothing than the best!!!!
Had a wonderful experience with VU and the team you have working there. From the reviews online from other customers I was a little skeptical but took a chance anyway and you made the process easy.
I would recommend all my family and friends to veterans home United
Just keep up the good work and keep god first and everything will work out for everyone , thanks to Veterans United Home Lomes
At first I was a little leary of the company due to fraud alerts, scams etc. I was very happy with the service and follow up.Pleasantly surprised. I will recommend to other friends, family alike.
I am very concerned about the lack of communication at times between our transaction coordinator Lauren Schumer and us. We waited several days for what should have been a simple employment verification. After a few attempts of trying to figure out what the holdup was, we were told that VU had the wrong contact information, however, there was no attempt by VU to contact us to get the correct contact information. Also, when we would call for updates, we were told, "We left a message with the HR office." I would have liked to have seen a little more proactive approach than just calling and leaving a message. There also seemed to be some miscommunication between VU and the title company we were using in terms of who was supposed to be supplying who with certain documentation. Obviously it got worked out but as a first-time home buyer, that is not exactly a reassuring feeling when neither the title company nor the lender seem to know who is supposed to be providing who with documents.
I had my doubts on being able to close early. Without Tony and his team I don't know if it would have happened. They exceeded my expectation in everything and anything. Thank you so much with all of your help! You all area amazing!
We enjoyed working with the whole team.
I don't believe I could have asked for more in either my Loan Specialist or my Real Estate Agent. They both kept their eye on the ball with second to none customer service. I felt they both had my back through out the process helping me navigate the journey! They both should be commended and I will certainly be recommending their services to everyone I know looking for a new home!