Always kept me informed he did the best for my refinance
As rough as veterans have it, Veterans United made the entire process smooth. They kept me aware of everything needed to keep the ball rolling until I closed on my house. Thank you Veterans United.
Over all an easy process. Didn't worry about much just had to submit what was asked.
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We have used V.U. Every time we’ve moved. They were there for us during a very difficult period years ago and worked with us. Their help was phenomenal. It meant everything to me when they offered help and no one else would.
Years of working with these folks have only solidified our thoughts and thanks.
The team went above and beyond for me. I can't explain how easy they made this home buying process. I highly recommend using VU
Outstanding experience working with VU. Would do it again!
This was a fantastic experience from start to finish. I was not even looking to purchase when I started this process. Then the opportunity was presented to me and it couldn't have went any better!
Lucas took away the stress of refinancing my VA loan.
I tell all my veteran coworkers if they ever decide to buy a house to go through your veterans United
Working with Veterans United has been one of the most seamless processes I've ever been a part of. Phil and Amanda were amazing to work with. Will definitely recommend and look for opportunities to use Veterans United in the future.
I don't think I would ever use your company again. In fact there were several times I almost did go somewhere else. You really need to get your act together when using the App. You rely on it WAY WAY WAY too much. It should be a "tool" not your media for communication.
Response from Veterans United
Hey Michael,
I’m really sorry to hear that your experience with us didn’t live up to expectations, especially when it came to our app. We definitely don’t want anyone to feel like their communication is getting lost or overly reliant on one tool. The app is meant to make the process easier, but it sounds like it became more of a frustration in your case, and I totally get how that could be overwhelming.
My advocate team would love to understand more about the issues you ran into and see if there's anything we can do to help. If you're open to chatting, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
