Our loan officer was diligent in working with us (on and off for about a year and a half) and we felt a sense of allegiance.Â However, we were not notified in the beginning that VA was not going to inspect our house.Â Toward the closing date, Veteran's United process began to crumble further.Â We were also not notified via writing, about various upcoming processes.Â The day before closing our loan officer advised us that my husband employment hadÂ to be verified.Â All employees were on vacation.Â Therefore, we were unable to reach his supervisor or HR staff.Â We finally tracked down his supervisor while she was on vacation to obtain employment verification, which is a horrible business practice.Â Down to the last wire, we were trying to get final appraisal release from your appointer appraiser.Â Funds could not be released until Veterans United processors signed final documents.Â We sat at the closing table for hours, contacted your office several times and the response time was very slow in every aspect of Veteran's United closing process.Â Called one of your supervisors for assistance on several occasions and he made incorrect statement which were not upheld.
The team that I had the pleasure of working with, was always "on the ball". They were extremly friendly and more importantly, helpful. Bill and Aleacia could not have done a better job. Everything they did was spot on, and got the job done. Thank you for all of your hard work and expertise.
Barby Wulff was very helpful from the beginning. Her staff worked hard to help me through the painful process of attaining a home loan. I would recommend her for any vetrain looking for a VA loan.
Kyle and his team where very professional, informative and followed thru all the way till I recieved the keys to my new home. Very pleased with the service I recieved and would recommend highly. Thanks!
Everything went very well, except have a closing date transposed. That cause a little bit of a problem. But it was overcome and things went well.
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My experience with VU was incredible. My loan officer, Tony Meis, was extremely helpful and professional throughout the entire process. Because of his diligence I never had any questions or doubts about my loan or the loan process.
Eric Hermann corrected all complaints and obstacles that occurred between myself and sales agent of the property and home. He stood by his word that he would close before the 31st of December and my home was funded and closed by December 30th with keys in hand. The property owner and sales agent created obstacles because of push back deadlines to have home finished. Eric and his team were patient and responsive to the other parties delinquency of time lines and prior commitment of completion of home. Thank you again Veterans United Home Loans.
My first home purchase was horrible! But VUHL and my loan team (Billy Watkins and Melissa Sebodlt) kept me sane and in the loop as to the progress of the process. Had they not been as helpful and understanding as they were, Im sure my wife and I would have scrapped the whole thing. But they stood with us, answered the millions of phone calls we had, provided guidance when and where needed, and ensured we understood what was going on at the time. I will definitely send people their way when asked about buying a home!
I had a fantastic expierience with my team, both Billy A. and Presley R.were great..both were profesional and courtious. I do not believe that they could have made it any easier.
Harris represents VUH with the utmost professionalism and values .. I wish I could hire him in my business.
The whole team from the Veterans Home Loans is the greatest people that walk they did so much for my wife and me . We would'nt be in ours new Home if it was'nt for them , i would tell all my freind to go to them . I want to thank the whole team Thank You all of them again so very much i wish i could shake there Hand . When the tile com. said here your New home i cry cause no one every did so much for my wife and my me Thanl you all again/ Harold &Penny Schmidt
Great service. Mr. Bill Musick worked on the loan with me for the last 7-8 months and was prompt in feedback and customer care. Would definitely recommend him for others that are looking for mortgage service needs.
I would highly reccomend your company and especially Mike to any Veteran I know.
I would like to say that although my experience seemed very long and tiring. My Loan Officer Donna Roof was excellent!!! She was so helpful and consistent with her answering of my questions and following up with me, when I was thinking of stopping the process out of frustration. Her pleasant nature was very satisfying. I would also like to acknowledge Alycea Smith who when Ms Roof was out of the office, provided the same positive and informative information that I requested. She too was able to answer all of my questions. I would recommend Veterans United Homes Loans on the strength of these two women! Excellent employees!
I truly had a great experience in every facet of the buying process. Iâ€™m overjoyed in the home I purchased and the process was easier than I ever expected. From my first call to signing my last home purchase document, I felt at ease. My realtors and Loan Officer were the absolute best at what they do and I would recommend them to anyone! Veterans United is awesome!
I HAVE RECOMMENDED YOU TO ANOTHER VET, HE WILL CONTACT YOU SOON HE'S LOOKING IN TENN.TONY WAS VERY HELPFULL I DID NOT THINK WE WOULD QUALIFY, HE GAVE US A OUT LOOK ON THE PROCESS, HE WAS VERY PROFESSIONAL HE WAS LIKE A FRIEND VERY PERSONABLE. WE ARE VERY HAPPY WITH YOUR COMPANY AND YOUR PERSONAL, THANK YOU VERY MUCH
Thanks, I would recommend using your services.
Maureen - thanks again for your professionalism throughout this processâ€¦ it has been a great experience and both my wife and I are very happy to see this level of service still exists. Also â€“ I received the package with the office supplies, thanks!. I hope you and your family have a safe and happy New Year!
The people were extremely professional and dedicated to providing the best service for veterans.I could tell that they knew how to get people through the process fast and easy.I would recommend vuhl to all veterans.
Doug Brady and Stacy Cade were more help than I expected. When I tried refince with another company only contact was through e-mail no talking to people on the phone. With Doug and Stacey it awas nice to have both phone conversation and e-mail to work with very professional I would and will recommend Veterans United Home Loans to my family and friends a very good company to work with.
Dear sirs, Mike Mange and his team were the most supportive, enjoyable and fun people I can imagine to work with that I can imagine to work with through this experience. To you all live long and prosper! Thank you for my fun to live in home. Very truly yours, Richard Davison
I had a great experience with Veteran's United Home Loans. Thank you so much! Especially Matt McDaniel.
Our loan officer, Jake Levy, was outstanding to work with. He was very knowledgeable, and took the time to answer all of our questions in a quick and professional manner. Whenever we had doubts about the process, he explained everything to us in an understandable way. We can't say enough about his knowledge and professionalism.