Vince, Lindsay, and the staff at Veterans United are professional and treat you like a family member. They make the entire loan process simple, giving complete guidance, always available to answer questions, returning calls quickly and treating us like we are their top priority. They would call us to make sure we always felt comfortable.Every document on line was simply, with Docusign, the app kept us informed of to dos, and everything that was done. They provided names of local insurance companies, moving companies, attorneys, electric, water, sewage, etc. Even kept us informed of closing cost estimates. If you’re a veteran, I 100% recommend this company with Vince Frank.
Process was smooth and straight forward.
Great team... Good experience overall it took me a month to close everything went smooth a fast.. love veterans united..will recommend it to friends and families...
During my first house they tried working with me to get it but the sellers dropped us but I was able to get the next house almost immediately with them
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Very informative. We had a great experience. The check lists were great! Never ending lists it seemed. But a great way to stay on top of things.
If you want good communication, Veterans United representatives who truly act as your advocates, and on-time delivery, Veterans United is the lender of choice. I've always believed in the cliche, Do what you say and say what you do. Veterans United lives and breathes it every day. I am very thankful for the opportunity of homeownership. Admittedly a few years ago, I never thought I would be in this position and Veterans United made it happen. Thank you. I’d like to thank Megan and Michael for helping me achieve homeownership again after 15 years of renting. I love my new home and the mortgage payment is less than the current rent I was paying. Excellent communication and Megan was truly an advocate through the process. Hats off to the team at Veterans United Home Loans. I will never look at my service as an individual accomplishment. I was successful because of those around me. So for everyone I encountered in the Air Force, thank you for making this home possible.
This is my second time working with Mike. Both he purchases were smooth. I have a ‘guy’ in the Mortgage business I trust to get the job done.
Danielle made it easy and straight forward with no confusion. Would recommend anybody to work with her and Veterans United.
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My team was amazing, specially Tommy Heller. But I do have to say that Carrie Maddox my files person was absolutely horrible and made my experience more stressful and harder than it needed to be. Carrie made me change my home insurance 4 different times within the short period of time of her working with me and did not want to call me at all. I called her multiple times and it went to voicemail with no response later from her. The only way of contact with her was text or email. She also did not explain anything to me unlike my other team members. Everyone in my team was the best and explained everything to me clearly except Carrie Maddox.
Concierge was rude, unaccommodating and rarely ever returned my call. They also forgot to add my wife on the homeowners policy and to create a second one to fix the mistake. They set me up a better auto policy but didn't discuss any limits wanted set for the policy. They just created a policy with whatever limits they wanted at whatever deductable they wanted. Had to make many calls to fix their mistakes or get answers to my questions.
After a long struggle figuring out what job to take and where to live, we finally made our way to Tennessee. We said no to many and found the right home for us, our fur babies, and our plants. It’s an acre with a pool and a fenced-in backyard. Happiness was found with the help from our realtor and VETERANS UNITED!
Toby was great to work with. He was very understanding and accommodating and helped in every way he could.
There were a few hiccups, but none were veterans United's fault. I appreciate everything they did for me to get us to closing. Would highly recommend.
Thanks everything went. Stephen and his team were helpful and the process flow easy.
