Terrible Blake should not have that job he is horrible communication took three months to close had to different delays horrible
Response from Veterans United
Hi Rodney,
I'm sorry your experience was so frustrating. Buying a home is stressful enough without delays and feeling like you're not getting the communication you need along the way. That's not the experience we want for our borrowers.
If you're open to talking more about what happened, I'd be happy to look into your concerns. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Things could have went smoother, in my opinion. It seemed like I was sending copies of the same paperwork to different people when I feel one should have received what was needed and then passed it on to others that needed it. Also, working with Amber was good, but could have been better. I think an agent should research the area where a client is wanting to buy a home and be able to tell them if it's a good neighborhood or not. I do want to thank everyone in helping us get the home that we really wanted in the area we wanted it.
Being my first time buying a house, these guys/gals are amazingly good at what they do. They had solutions for every barrier. Their systems are set up for the customer making it extremely easy. Highly recommend.
I will only use Veterans United from now on. My Wife and I were excited about working with Zach Roberts, We were referred to him by my Brother, (Eugene Russell ) Zach made this purchase nearly stress-free. It was truly a pleasure working with Zach and the entire Veterans United Team. My lender from this point on.
I used Veterans United to buy my first home during a military training rotation and the team of wonderful people took care of everything simply and smoothly and put in 100% effort to ensure we closed. Could not have been better!
Very easy and a pleasure to work with
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The team @ Veterans United was very professional & accommodating. They answered my calls & texts immediately. I highly recommend Veterans United to anyone seeking financing for a home.
Working with Jacob Halls, and as I have referenced them, The J Squad, it was such a pleasure. I am a graveyard shift truck driver so I sleep during the days which brought about the issue of being able to contact my loan team during their normal hours. Each and every one of Jacob’s team, from the very beginning, all the way to closing, has been very helpful and has worked with me with my schedule so that we could make it to where we are. Closed! I thank Veterans United, Jacob and all the members of his team, Kurt Lofton, and Hope, and everyone else that has helped me and my family in this process of buying a home. Thank you all!
Moved heaven and earth to accommodate my military move timeline. Couldn’t have done it without them
Excellent work
You aren't just getting a loan when you choose Veterans United, you are getting an entire team that is absolutely amazing. There isn't a better company to choose when buying a home if it's your first or your tenth house. These guys are absolutely incredible! Thanks to the great team we worked with at Veterans United, we were able to finally purchase our dream home! We did the easy part of finding it, but our VU team is the one to make it all happen. We are so appreciative of everything they did for us and wouldn’t have chosen anyone better. Thanks so much for making our dreams come true!
An absolutely amazing experience. I felt supported and in good hands through the whole process.
Tim and Sarah both were tremendous help and I cannot thank them enough.
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Wonderful team! Allie is the best! She answered every question we had and more. She even went to our closing with us to make it easier. The portal is super simple to use and makes the process easier and quicker. Paige worked with us on our time and was very helpful. LOVE this team!
Whitney, Andrew, and our concierge have been a tremendous help and have made the process seamless!
Thanks for all your help and assistance. Loving the house!
