The loan officer worked hard to prevent any further delays with closing. I would recommend finding your own relator and not using people off list if you know someone. At times it didn't seem like my relator had my best interest at mind but knew it was a guaranteed pay day.
I was beyond pleased with the help I received. Not only will I use your company again but I will recommend you to everyone I know. And I will definitely tell them to use Ryan and his team. I'm the type that has to be in tj know about everything and expect perfection and they delivered 150%. They fallowed through with everything they said they were prompt and curtious about it. If they are not your top team you must employ some amazing people. Thank you again for everything. Ps I only gave them 10's because that was the highest choice but they were way better than that. Thank you again!!!!
Tamara Gillespie, Scott Ratliff and Christina Russell provided the best possible experience for me in purchasing my new home. They provided timely information about the services they could provide and ensured that I was well informed each step of the way. They presented the utmost in professionalism, and were always patient when I needed to have assistance. They asked for information and the return of forms, and always insured that their requests were addressed at the level I could understand and reply to. Tamara, Scott and Christina should be commended for their dedication and service as professionals in assisting others in a difficult life-change for them. My heartfelt THANKS go out to them!
Mark A. Sommer
MGYSGT, USMC, Retired
Great people and great company thanks for everything
Our loan officer Nick Kundert was very thorough and patient. He answered all our questions and always returned our calls immediately. Nick was a big help to get us through the loan process. We are now living in our dream home thanks to the help we received from Nick and Patty King who advised me on how to get started on the road to getting our home.
the whole loan process was handled very professionally. My loan officer, Doug George was extremely helpful all the way. my only complaint was that there was an awful lot of paper work.
I had previously submitted a response but I'm not sure if it went through, but I have no problem submitting again. The experience I had with Alex and the team at Veterans United was the best, the customer service and responsiveness exceeded my expectations. I have already recommend Alex to a friend and will not hesitate to say great things about my experience. Thank you for the opportunity to provide comment.
The staff was outstanding yet need to learn more about BAH, is contractor to civil company and not Military. The underwriter also need to understand the customer when ask to move the payment is for a reason, it can be better off to allow the customer pick his payment. This can become a issue only because the underwriter refuse to make change. I was more then satisfy by Jon and his team. Thank you for your support and assistance.
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Our loan officers were great. We closed early on out home and everything came together we quickly. Thank you!
Mrs Anna ,went beyond the call of duty from day one she never drop the ball.When everything seem like it was not looking good for me she was like the angle.I'd like to personally thank her and God for all the hard work and for her putting up with me,when I didn't understand she was there no matter how many times I called her .Also thanks to all who helped with this blessing my GOd bless all of you thanks again for all your hard work it paid off n
From start to finish, it was a great experience. We hit minor snags, but we, Doug Howes & I just worked harder together, to get whatever documentation needed & get our loan closed. We are now the young retired couple in town that owns a beautiful 4 bedroom, 2 bath home that just happens to sit on 104 acres. Veterans United made our dreams come true!!
We have worked with several lenders over the past few years. Veterans United Home Loans has been the easiest and friendliest banking institution we have worked with. Our Loan Officer was available and quickly answered our questions. Our Loan Processer was also very knowledgeable and helpful. We were very pleased with the process.
Michelle was fantastic she made the whole process easy and talked us through the whole process step by step she answered all our questions even the stupid ones she was Great...
I feel.it would be more beneficial if there was just one point of contact for the borrower. While everyone involved in my loan process was extremely helpful and answered all my questions satisfactorily, I was often unsure of who to contact. My team provided me with outstanding customer service and everyone was extremely polite and helpful throughout the entire process. I received communications on a regular basis which helped to reduce the stress involved in this process. Keep up the good work!
Durell Cope was wonderful to work with.
We were very pleased with the help and consideration we received both from Caleb Bales and Ted Richardson. They were always very responsive and prompt with the many changes and additions to the entire process. Acquiring the loan could have been so much more tedious and frustrating without their help.
With all the trouble I had with the Government decision not to work for a few weeks everyone there was great. We got the loan done and I am happy in my new Home.
The process was great, everyone involved was on the mark and it was a clean purchase. Great work everyone. Thanks
Lance was our Loan Officer. He was very responsive and in-tuned with our loan. He even was able to get us to close early. I not only will recommend VU for home loans but will recommend Lance Hainen as their Loan Officer. Keep up the great work.
Steve Wheeler was simply outstanding. Always was incredibly prompt in returning both emails and phone calls and surprisingly was available to answer his phone more often than not. I have dealt with two different banks on our past home loans and have never had this quality of service. Our real estate agent said that we set a record for closing a VA loan, having initiated and completed it within a month, all during the government shutdown. I would highly recommend Veterans United and specifically Steve Wheeler to anyone who is purchasing a home.
More emphasis on communication with the borrower on the terms, way things work, etc. We had to talk with several people to get a clear understanding. Reading through all the numerous documents we signed was not helpful( as there are so many), and we did not receive a copy of those documents we signed until we asked for it. Maybe a reminder (if you dont provide copies) to borrower to make their own copy of what they are signing. Also keeping information personal (with just the borrower and their real estate agent) and not involving or talking to the seller of the house. We had this issue with a somewhat non-cooperative seller and her friend who was an attorney, but was not representing her. Both were able to talk with our lender and we felt that it should not have been so, even though our personal information was not given out; it just had too many people involved, making it more confusing.
We had a great experience wtih VU Home Loans. I highly recommend using a real estate agent who is well versed with veteran loans. We made the mistake of choosing somebody who was not familiar with VA loans (although they said they were) and clearly it was the wrong choice. Somebody who understands the process will make your transaction go a lot smoother!
Everything went very smooth. As stressful it is to buy a home Suzanne made our loan process very simple. She was calm and wonderful thru the whole process. Thank you Suzanne!!