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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
445,143 reviews
from Veterans like you… and counting!
98.2% would rec
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 445,143 unfiltered reviews

Starting on Page 1965 of 14,839. Return to Page 1

5 out of 5 Stars

They made the process as easy and painless as something like this can be. From day one they were helpful and supportive and kept us up to date as things progressed. Without their assistance through everything we wouldn't have made it into our dream home nearly as soon as we did!

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars

I was mostly impressed by Aaron and Jordan. The locals were 🫤. But considering where I live I suppose they were outstanding.

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

3.5 out of 5 Stars
headshot image of Aidan Anderson

Loan Officer: Aidan Anderson

NMLS# 2345277

5 out of 5 Stars
headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars

Outstanding team and got me a great deal. Will be going through vetunited in the future!

headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars

The team really helped me with my best interests at heart. I asked many questions, which they tirelessly answered. Thank you so much for being awesome!

headshot image of Collin Grote

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
headshot image of Anthony Tewogbade

Loan Officer: Anthony Tewogbade

NMLS# 1860190

5 out of 5 Stars
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

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5 out of 5 Stars

Over all great experience and great people that made my first home buying experience as smooth as I could as for. I would thank them again!

headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

5 out of 5 Stars

All said above.

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars

Thank you so much! Amazing teamwork.

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
headshot image of Zach Seeler

Loan Officer: Zach Seeler

NMLS# 2220244

3.5 out of 5 Stars

Communication issues are my only gripe.

headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars

From start to finish, VA home loans were there every step of the way. Before even starting the prequalification loan, our loan officer gave us a detailed explanation of the current market and what to expect. This showed me that this team truly cares about people and is passionate about their mission to ensure customers' demands are exceeded. These values followed through the whole process, as every representative we spoke to through VA home loans was knowledgeable, precise, kind, and lovely to work with. As first-time home buyers, we had a lot of questions, and each question was met with a detailed answer. I cannot speak more highly of this agency and the team

headshot image of Amanda Dusenberry

Loan Officer: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
headshot image of Devin Perkins

Loan Officer: Devin Perkins

NMLS# 1737394

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

4.5 out of 5 Stars
headshot image of Michael Meyers

Loan Officer: Michael Meyers

NMLS# 449501

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Experience first-hand why 353,522 homeowners give us a perfect score!

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5 out of 5 Stars

Went above and beyond in a short time fram got me into my house before my anniversary so im very pleased

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars

Great work team! Definitely will use you again and recommend you to others

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars

Tim and Dennis were very responsive, knowledgeable, and quick to resolve any questions or discrepancies throughout the entire home-buying process. I have used Veterans United on two separate occasions and both times were great experiences. 100% recommended!

headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

3.5 out of 5 Stars

Only comment to help others is to keep in touch with one another to avoid duplication of efforts on your team.

headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars

If this was my first experience with Veteran's United, I don't know if I would have wanted to use them again and it had absolutely nothing to do with the company. We had such a great experience the first time around that we really saw and learned how the company works, and how everyone strives to help customers find what they need.We still received that excellent service from Veteran's United this time around, but there were so many things out of their control that had I not known better it would have made me go an entirely different route.The title company was polite on the phone, but dropped the ball multiple times when it comes to customer service in their emails and with relaying information/canceled appointments that affect other individuals. I could have done without the passive aggressive "per my last email" and "I thought we had moved past this" childishness. We told her multiple times the date, time, and location for the notary due to my work schedule and not once threw it in her face that she was asking the same questions that we gave her info on, but would be very quick to CC others and throw it in their face that they were asking about something she felt was already addressed. I'm not big on passive aggressive. Either be nice and professional, or actually be aggressive and it'll get handled, because the passive aggressiveness was childish.The notary didn't show up at the apnt and when we called her they said they never received the documents to sign, that her company had been calling and calling, and that she assumed we already knew.The title company was really quick to blame Veteran's United for the missed apnt and didn't take accountability for the fact that they already knew something was missing, and that the apnt wasn't even going to be kept that morning.That was incredibly frustrating because I already rearranged my work for the morning to accommodate for the apnt. I had another provider able to come in if the signing took longer, which wasted her time. I get it, stuff happens and we're all human. Some appointments are going to be late or pushed back because stuff happens.A different notary was scheduled for the following morning and it was a complete train wreck. A signature was missed, which happens. She came back and it was like a totally different woman was there. I was notified by the title company that the documents were going to be sent FedEx back to the title company. Her company wanted her to use a scanning app instead. Her camera/app on her phone didn't work for the first 45min to an hour, then her phone died once she started being able to scan and send pictures, then she reached back out after she left and said she forgot to get our IDs. I get it, I promise you I do. I know stuff happens. This woman had the weight of the world on her shoulders and she was clearly struggling and having an awful day. At the end of the day, what needed to be done got done. It wasn't a pleasant experience, but it's done and that's what. The notary was polite to us, and my heart goes out to her because I know she had a lot going on that day.
It was Murphy's Law. I'm sure there are typos and whatnot from this novel I wrote, but it is what it is. That's probably a better description of our experience. It wasn't terrible, but it wasn't good either and it is what it is. I'm sure next time, if there is a next time, that's it'll be a phenomenal experience.

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars

Thank you! Here’s the consolidated positive feedback:The team was extremely good, demonstrating a high level of professionalism and efficiency. They were quick to respond, keeping me well-informed throughout the entire process. Their consistent communication and attentiveness ensured that all of my questions were answered promptly. I am extremely happy with the service provided and would highly recommend them.Chace Tuck did an outstanding job as my loan officer. He was incredibly knowledgeable and responsive, always making sure I was kept well-informed at every stage. His proactive approach and dedication to addressing all my concerns made the process smooth and stress-free. I couldn't be happier with the service Chace provided and would highly recommend him.My real estate agent was fantastic. They were highly knowledgeable and provided excellent guidance throughout the process. Their commitment to my needs and proactive communication made the experience seamless and enjoyable. I felt well-supported and confident in every step of the journey, thanks to their expertise and dedication. I highly recommend their services.

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

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