Everything went well very professional with veterans united.however when it came to the closing between the realtor and the closing officer I was put on the spot humiliated in front of everyone.relator had told me to bring a money order for closing cost.when the closing officer left the room to upload stuff and then stormed in the room raising her voice with a attitude asking the reason for my different last name on it and it was a money order Instead of a cashiers check.i explained because it came out of my bank account and I hadn't changed my name since divorce due to covid and also was told not to change anything during buying a home.i felt attacked and viewed as a criminal in court.how humiliating. I said my load officers have all my information including bank.then she pulls out my page of credit.history with names and said she knew I had already went over this with the loan company but have you went buy all these names I said not all are mine the names weren't even spelled correctly. Mean while my realtor stops talking to her coworker looks over my shoulder and says is that all you girlfriend my god raising her voice .I stopped talking and marking off the names because I felt I was being purposely humiliated and not buying a home.very unprofessional. While looking for homes the realtor kept telling me things I didn't need if a house was big or yard because it was just me living there was worried because I hadn't paid taxes or utilities. She is working with veterans united.and didn't know I am tax exempt due to disabled vet.after closing was locked out of house .the sales realtor threw the key in the house locked it.and I only was given a garage door opener.when I got to the house the doors wouldn't open due to owners shutting power off instead of letting it transfer over to my account. Meanwhile it was 100 outside blazing out stuck for a hour .had to run get battery's spend 30 bucks on battery's I didn't need realtor thought maybe it was that .dead batterys.lock Smith was called got me in.my feelings was very hurt in the closing with the way I was treated. Realtor seemed to be into socializing with the seller realtor her Co worker.only stopped her conversation to humiliate me about my last names.from previous marriages.wasnt a great experience. And as a combat veteran for this country and to be treated that way buying a house in america I'd say it's went to crap except veterans united Jon Andria and Rachel were very professional.
Tim is by far the best reflection of Veterans United. I would recommend Veterans to my family only if Tim was the Loan Officer.
Heather Vivone was great however, she was a bit unorganized.
My veterans loan team has made my house buying process go smoothly! I trusted them completely and I didn’t have to worry about anything! I couldn’t have done it without them! Thanks guys!
Amazing team who made a stressful process seamless.
Very poor communication and explaining what things were. I had questions that never got answered. Things on my credit report were assumed rather than asked about which cost me a lot of money at the close. Seems like the people waited until the last minute to collect the information they needed and I was left running around up until the day of closing trying to submit documents.
Response from Veterans United
Eric,
Thank you again for taking extra time to talk with me. I’ve shared your feedback along with some great ways your team can fine-tune their communication practices going forward. We sincerely appreciate you and wish you the very best going forward. Please reach out again if I can help with anything else. Thank you for letting us serve you.
Very sincerely,
Dave, Client Advocate
Exceptional service and dedication to the Veteran. Thank you.
To say Kollin, Amy, Maja, Janet, and the entire team were outstanding does not do them justice at all. Kollin was very straightforward and painted a crystal clear picture of what to expect during the entire process. Professionalism was 2nd to none. Communication skills and consistency was always prompt, courteous, and always super friendly and easy to talk to. Always answered all questions as fast as i would ask them. My favorite was his sense of humor which really made an extremely busy and stressful process alot easier to deal with on a daily basis. Emily the exact same way! She always communicated with me effectively and always gave clear instructions and answered my questions promptly and thoroughly. She was always super fast in getting my documents submitted for underwriting as fast as I would upload them. This made staying on track for closing so much more streamlined and easier. Always such a pleasure to talk to to keep me from freaking out on a daily basis. Kollin was superb at this as well! Maja was always so kind and helpful for me in getting all the details sorted out as far as moving. Her helpful tips, suggestions, and advice have already saved me tons of money and time during the moving process. I thank each and everyone of you for everything you've done to make my dream come true of going back to my roots and living out in the country again. Words can never express the gratitude I have for these wonderful miracle working human beings. The utmost respect to each and every one of you.
To anyone looking to buy a home through the VA. I highly recommend you get in contact with all these individuals. I promise you will be in the best hands possible in your journey to buying your dream home. 10 out of 10 for all them 10x over! Reach out anytime if you have questions and/or you want to get a hold of these fine folks. Trust me it will be the best decision you've ever made in your life!Very Respectfullly,
Shawn R Fair
I gotta say the entire was phenomenal to work with. Super caring, made sure that everything was covered and offered excellent customer service.
On active duty, you're a big family. Shane Lowe and his team at VU truly honor the term, 'veteran'. As a veteran, you know times aren't always easy and you have to lean on those who serve with you to get it done...knowing together, you will get it done.
We leaned very heavily on Shane and Veterans United and every time things looked bleak, Shane said, 'I got you brother, I'm going to make this happen.'Veterans United made it happen. Hooyah.
I want to thank everybody who helped us to buy our house. Everyone was professional and on point. I never thought buying a house was this easy. Definitely will recommend to my family and friends.
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Kayla was so good to work with she made everything go so smoothly
I am happy
Really liked how easy it was through the whole process. I due admit at the beginning it was overwhelming and there was a lot of information thrown at you. Although that is probably just the buying experience anyway. After the first few weeks things smoothed out and was clear and concise. Thanks for everything.
This was my first home buying experience, I thought it would have been different. The system seems to work but the communication needs a lot of work. I didn't get replied to when I texted or needed info or help, or just someone to explain why things are being done a certain way, so that I'm understanding what's going on. My experience with Veterans United I hope no one has to go through that. Closing was rough but Bravo Zulu to all the other parts and people like my Realtors, the Insurance guy, the security guy for my home system. Everyone was on there A game and helpful and kept in touch, followed up on a regular. But enough of that I am glad that Veterans united did make things right and got the deal closed and I was able to get into a home. It was a crazy experience but at the end of the day they did close the deal.
Response from Veterans United
Bryant,
Client Advocate remains in your corner- even after closing. We’re only a call or email away if you need anything else from here.
Most sincerely,
Kendra, Client Relations
From the first call to closing, the team did an amazing job at helping me through the process! It was the best home buying experience I could have ever imagined. Thank you!
