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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 378,841 unfiltered, unedited reviews

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2 out of 5 Stars
headshot image of Kayla Thoenen

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

Vetrans United made my first home purchase seem like such a breeze. My loan officer Rebecca, and her team (Jacinda and Bailee) were outstanding. I can’t even begin to describe how their knowledge and guidance made this process go by so smoothly. I absolutely loved working with these ladies and with Veterans United. I would highly, highly recommend them to everyone for their home buying needs.

headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

4.5 out of 5 Stars
Would Recommend

When you have a team with great people working on it will make any process easy and pleasant. Thank you Phyllis Gatlin and team!

headshot image of Phyllis Gatlin

Branch Manager: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
Would Recommend
headshot image of Jon Deal

Loan Officer: Jon Deal

NMLS# 1665569

5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend

Veterans United made me feel like they truly cared even though I was not purchasing an expensive home. They were quick to respond with every question. The process went faster than I could imagine. Highly recommend!

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend

Josh and his team was great. They handled the buying process Professionally and made the experience great.

headshot image of Josh Kirby

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend

Every member of our team was knowledgeable about the process. I wish other industries had the level of communication and care that our team possessed.

headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

I would recommend any veteran looking for a place to call home to give this guys a call before going somewhere else

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend

Everyone did a wonderful job and it went smooth as can be. Job well done!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
James S. is Through the Roof!

From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!

headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

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0.5 out of 5 Stars

I am a first time home owner. So I had no real experience to compare this to. It seemed like everyone was on different pages, I was constantly doing work for the loan team that the sellers agent and my agent said was unacceptable for the buyer to be doing on Veteran's United behalf.This has been the overall experience:First, just finding a home to accept an offer in the current economy is insane. Once my offer was accepted it was supposed to be a little pressure off of us as buyers; however, our terrible experience with VU was just beginning. Our loan team was atrocious. Even the loan concierge when asked about information she provided would say 'well, our interns do all of this so let me double check.' Then go unresponsive until it was too late.Our loan coordinator, Jenifer Almazan (sp) may have been working behind the scenes hard, but would not return phone calls or check voicemails. I left two voicemails, multiple texts on the text thread the team 'was routinely checking' and all went unanswered. Until I spoke to the client advocate team she would not answer. Further, she said she received no voicemails, or missed calls, a straight lie.My loan officer was probably the most stress inducing person in my life. This is from memory and the timeline may not be exactly accurate because it was so stressful due to VU's incompetence. We had an offer accepted, our realtor took care of the home inspection, termite inspection and some other things. I kept on my loan officer about appraisal of the property and he said he needed a couple of weeks. The appraisal contingency had 15 days to get done. As 15 days crept closer everyone (seller agent, my agent and me) kept hounding him so I can pay through the VU portal. The seller granted an extension because Samuel (loan officer) did not get it done in time. The hour it was available it was paid for.Next, it seemed like everyday both my realtor and the listing agent could not get in contact with my loan officer. Constantly asking him to respond to emails or acknowledge forms/items they were sending him for VA approval. They began getting more and more concerned that we were not going to close on time. I kept telling him their concerns and he told me something along the lines of, "...that's what realtors do. They are just going to freak out. My job is to keep them in line and I am doing that. You need to trust me this will get done on time." In retrospect, this could not be further from the truth. He failed every step of the way.As the close date loomed closer, the realtors continued to express dissatisfaction with Samuels performance. It was getting close to Easter and Samuel was taking an extended long weekend. He said his team lead, Caleb would be the point of contact and knows the concerns and what is happening with the loan (this is important because later Caleb said he had no idea who I was or the status of my loan or close date). Close to this weekend we continued to miss deadlines for closing. Both realtors were more than frustrated and were ready to kill the deal. My emails, texts, calls, everything went unanswered. No one could get in contact with Caleb or knew if he existed.At this point it was more of the same. Closing was a few weeks a way and realtors were beyond mad at Veteran's United. They finally drew a line in the sand. Between Samuel not being responsive, claiming to not have items that they already sent and missing previous deadlines, they asked me to be more than firm with him. Ask him directly if we were closing and if it was going to be on time. He responded yes, we were looking good, he was sorry for any miscommunications. He agreed I should not be middle-manning the deal, communication will be better with everyone. With that, I removed all contingencies and removed all of my protections as a buyer. Big mistake when dealing with Sam Short.The close date came. Never heard anything from Samuel as he thought it was a perfect time to go on vacation. Did not hear anything troubling in any conversations prior other than checking last minute boxes and everything looked great. The day of closing I received a frantic phone call from my realtor asking if Sam contacted me. I said no, I just figured he was waiting to send me to sign paperwork. She said no, we are not closing, no one can get a hold of him because he is on vacation.I started spam calling VU. I was finally put in touch with Caleb, Sam's team lead. He said he never heard of me, or any issues with any deal. I explained to him today was our close date and we have no idea why we are not closing on time. He was surprised, said he'd need a day to do research. Keep in mind I had to pay a pretty hefty per diem to the seller everyday passed closing.Thought it was not satisfactory, and got in touch with a client advocacy manager Morgan. Morgan reviewed the case. He agreed that it looks like communication totally broke down. That the deal went completely sideways and was not a reflection of VU. At this point, it was 4(?) days after close and the seller issued a demand to close. The next day or two we were able to get the deal done.The sellers agent called Samuel "incompetent, lazy, or both" said that they have no idea how he has a job in real estate and does not expect him to have one long term.My agent said she has closed numerous deals with VU and never had an experience like she did with Samuel. She said he was unresponsive, lazy, and seems like he has no idea what he is doing. She also went to bat for VU saying not to judge them based on him, but its hard to do that at this point.I asked Morgan, "if this was your family member would you want them to be treated the way I have by VU?" his answer was "No". So how could I recommend VU to friends or family?

headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend
headshot image of Don Kinkhorst

Loan Officer: Don Kinkhorst

NMLS# 1960361

5 out of 5 Stars
Would Recommend
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend
headshot image of Josh Shaw

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

If you’re on the fence about buying or refinancing, put all your concerns away and go with Veterans United. They make the whole process easy and speedy. Can’t imagine anyone else could make it any easier or quicker. Thank you!

headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

4.5 out of 5 Stars
Would Recommend

The overall experience with Veterans United was great. The process was broken down so that anyone could understand what was going on. My wife who bought a home previously had dreaded buying a home again and going through a nightmare process again. She stated, working with Veterans United was a great experience compared to her first time home buying.

headshot image of Noah Barfield

Loan Officer: Noah Barfield

NMLS# 2153378

5 out of 5 Stars
Would Recommend

The homebuying process was made so much easier once we went with Veterans United. They had all the necessary information and contacts ready for every step of the process. They remained in contact the entire time...never just worried about getting us signed up and then dumping us on our own...they constantly reached out to us to ensure we knew what was happening during the entire process. They worked with us slightly over a full year! I would recommend Veterans United to potential homebuyers who are interested in making sure all aspects of home buying are covered in a non-pressured environment. Excellent work by all we had contact with.

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Thanks Veterans United for a quick and easy process from start to finish . It was our pleasure to work with loan specialist Logan Smith . I will recommend Veterans United to my fellow veterans with pleasure .

headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

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5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

We had team Ty, Aaron, Ben and Holly and britanny as our realtor. This was truly the mortgage dream team! They made the process beyond easy, smooth and incredibly supportive. They will work towards your dream like it's their own! And live with you through the motions of the ocean! If you are lucky to have one or all of them you definitely won't leave disappointed!

headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Loan Officer: Bob Doran

NMLS# 1546500

4 out of 5 Stars
Would Recommend
headshot image of Samuel Sexauer

Loan Officer: Samuel Sexauer

NMLS# 1025352

5 out of 5 Stars
Would Recommend

The whole team was very professional and tentative to me during all aspects of the loan process
I would definitely recommend this team to anyone of my friends and family

headshot image of Forest Nenninger

Loan Officer: Forest Nenninger

NMLS# 1284729

5 out of 5 Stars
Would Recommend

I will definitely be recommending Veteran’s United to my friends and fellow veterans.

headshot image of Kelly Tolster

Loan Officer: Kelly Tolster

NMLS# 420363

More Reviews

See all 378,841 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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