Veterans United made the home loan process feel straightforward, and Macenzie in particular was outstanding. Macenzie, Bailee, and Doug all kept everything moving in a way that felt easy and organized, and they were incredibly responsive, even being available on holidays. Any time I had a question, they answered clearly and precisely, which took a lot of stress out of the process. Communication was consistent, the steps were easy to follow, and I never felt left in the dark. If you’re looking for a lender who makes the process smooth and has people like these three who truly show up for you, I highly recommend Veterans United.
John and the Veteran United home loan team made the refinancing so easy. It was great to work with them again.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
Veterans United made something that seemed impossible happen. Absolutely love my new home. Thank you for all the wonderful members that helped me succeed in my goal.
We worked with Jeremy Arnold through Veteran's United. Our experience was fantastic. He made the process so smooth and helped us every step along the way. He went above and beyond to make our buying experience a positive one. Veteran's United is a true blessing and we are so thankful for them.
The entire team at VU goes above and beyond for veterans! My family and I could not have worked with a better organization. They treated us like family from day one and beyond closing
Thank to Mason, Kara, Ryan and the whole team at Veterans United for making our dreams of home ownership a reality!
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My team has been nothing but professional. They are the bees knees.
I started off with a local mortgage lender that struggled to navigate VA policies. I switched to Veterans United and couldn’t be happier.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
She went above and beyond to make sure this deal went threw!
Exceptional service with Crystaline and her team, Jenny & Lindsey. This is my 2nd loan with VU & the reason I came back for this one. Simple, everything explained, questions answered & I did very little as they anticipated everything! I even recommended her to seller agent on this purchase as she said working with VU was a breeze!
Veterans United Home Loans is the best to get a home. We wouldn't go anywhere else. The team was easy to work with, got paperwork to us on time, and made the closing smoothly organized. Thank you!
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Bobby is the best
Jon and his team are the best!
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
The entire team at Veteran's United made what could have been a very stressful process a breeze. Communication was timely and accurate and we couldn't be more pleased with how professional everyone at VU was.
We switched to a local branch and regretted it. The service wasn't the same. Our previous loan officer (Sam Yoo) would take the time to break things down in ways we could understand (lay terms). There was little personability and people skills. We were lost in the home buying process. The service Mr. Yoo and his team provided was top notch. We asked to switch back to our previous loan officer at the national branch. Mr. Yoo's team is amazing and functions together. The communication structure of his team was open and provided us confidence as consumers. We were extremely comfortable as every member of Mr. Yoo's team was competent. Without his leadership, the home buying process would not have functioned properly for us. The website and portal take you through every step you are in as you go through the home buying process. The task feature helps you stay on task as far as what you need to do next in the home buying process. The instructions provided in the portal were clear and easy to understand and follow. Mr. Yoo and his team were very helpful, supportive, and made us confident in the home buying process because they were rooting for us. A lot of apprehension about the home buying process faded away because Mr. Yoo and his team were so helpful. We feel Veterans United does everything they can to help veterans get into their homes.
