I would not recommend anyone use this service, the lack of communication was ridiculous and when I did finally receive communication it also conflicting and someone messing something up. I waited a few days after closing to see if anyone would follow up to see how everything worked out and guess what, no one did. I did a wire transfer for one amount but my final CD was different, where is my difference in funds or at least some type of communication regarding it?! I will never, ever, use this service nor recommend. As a first time homebuyer, this was the worst experience.
I love Tony and I will continue to work with him each and every time.
We had an amazing experience working with Veterans United. Everyone was super professional and their system made communication with the entire loan team as simple as sending a text message. My loan officer worked tirelessly to make sure we had a smooth process and got us into our new home with minimal delays.
Listen up gents,
I wasnt in the position to buy a home but this VU team headed by Mr. Paul Betts steered me in the right direction to prepare ourselves to purchase our home we were living in already as renters so we wouldnt have to once again uproot and disturb our family, Paul didnt hesitate to be side by side with us in the trenches and figure out our goal even when the muck got thick we weathered the storm and prevailed
To the entire VU team my family wishes to extend an invitation to our home if you ever find yourselves in California, our casa es tu casa, thank you guys for your hard work
Cesar L Gallardo
Ms. Amber Brown and her Team are true Professionals!! They walked us through the whole process seamlessly with checklists, phone and email communications and made us feel comfortable with everything we had to do. They were Amazing and super Awesome!! Thank you so much!!!
- The people who represent VU are Pros.
- There was clear and consistent communication
- The team process with each member playing a key and specific role.
Annie and Mikayla we appreciate the care and details you paid attention to.
Thank you for the thoughtful Gifts and gestures.Opportunities for improvement
- The my VU page struggled uploading docs. Often received errors or notice system was not available when uploading docs.
- Need for more flexibility in the Closing process, so closing can start earlier on different day vs the actual day the buyer signs. Found the process a bit confusing and disorganized and as a result rushed. Loan amounts and cash to closing was unclear until
- Redundant process of wet signing previously e-signed loan docs (more than few copies) of same document during closing.
-Competitors are needing less documents to start and complete loan app. Less time and less tedious. Since they are pulling employment and salary, financials data without needing to submit hard copy docs for each.
Great service to veterans
Will refer to other potential homebuyers.
Veterans United worked diligently to get everything done to support meeting my closing date. They worked extremely hard to expedite delivery of my paperwork and resolve last minute issues. Outstanding job!!!
Everything went so smooth I didn't know was so easy.
Veterans United home loans is great at every level.
Do your homework when it comes to the home you want and don't fully trust Veterans united remember at the end of the day they are still a company
Melanie was also amazing helping me get thru with resources she found herself and the actual real care I didn't think existed in people anymore defidently exists in Melanie which i will be forever grateful for.
Great experience and great team.
Originally we chose Veterans United because they offered the most competitive rate, but we stayed because of the extra mile they go. Constant communication, informative yet easy process and VA loan expertise that we felt was lacking with other lenders.
My process and experience with VU and my realtor was amazing not stressful at all and I literally enjoyed my house hunting, etc specially on a very difficult market! VU made it possible!