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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

320,584

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Loan Officer: Billy Jones

NMLS# 1599020

2 out of 5 Stars

I would not recommend anyone use this service, the lack of communication was ridiculous and when I did finally receive communication it also conflicting and someone messing something up. I waited a few days after closing to see if anyone would follow up to see how everything worked out and guess what, no one did. I did a wire transfer for one amount but my final CD was different, where is my difference in funds or at least some type of communication regarding it?! I will never, ever, use this service nor recommend. As a first time homebuyer, this was the worst experience.

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend

Production Manager: Heather Damer

NMLS# 12449

5 out of 5 Stars
Would Recommend

I love Tony and I will continue to work with him each and every time.

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

We had an amazing experience working with Veterans United. Everyone was super professional and their system made communication with the entire loan team as simple as sending a text message. My loan officer worked tirelessly to make sure we had a smooth process and got us into our new home with minimal delays.

Loan Officer: Winsor Cooper III

NMLS# 317950

5 out of 5 Stars
Would Recommend
Photo submission from Cesar G.

Listen up gents,
I wasnt in the position to buy a home but this VU team headed by Mr. Paul Betts steered me in the right direction to prepare ourselves to purchase our home we were living in already as renters so we wouldnt have to once again uproot and disturb our family, Paul didnt hesitate to be side by side with us in the trenches and figure out our goal even when the muck got thick we weathered the storm and prevailed
To the entire VU team my family wishes to extend an invitation to our home if you ever find yourselves in California, our casa es tu casa, thank you guys for your hard work
-Semper Fi
Cesar L Gallardo

Loan Officer: Paul Betts

NMLS# 1417557

4 out of 5 Stars
Would Recommend

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Ms. Amber Brown and her Team are true Professionals!! They walked us through the whole process seamlessly with checklists, phone and email communications and made us feel comfortable with everything we had to do. They were Amazing and super Awesome!! Thank you so much!!!

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Positives
- The people who represent VU are Pros.
- There was clear and consistent communication
- The team process with each member playing a key and specific role.
Annie and Mikayla we appreciate the care and details you paid attention to.
Thank you for the thoughtful Gifts and gestures.Opportunities for improvement
- The my VU page struggled uploading docs. Often received errors or notice system was not available when uploading docs.
- Need for more flexibility in the Closing process, so closing can start earlier on different day vs the actual day the buyer signs. Found the process a bit confusing and disorganized and as a result rushed. Loan amounts and cash to closing was unclear until
- Redundant process of wet signing previously e-signed loan docs (more than few copies) of same document during closing.
-Competitors are needing less documents to start and complete loan app. Less time and less tedious. Since they are pulling employment and salary, financials data without needing to submit hard copy docs for each.

Loan Officer: Katie Anderson

NMLS# 1588479

4 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Great service to veterans
Will refer to other potential homebuyers.

Loan Officer: Jessica Zulauf

NMLS# 1913651

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Karol Hart

NMLS# 1202012

4.5 out of 5 Stars
Would Recommend

Veterans United worked diligently to get everything done to support meeting my closing date. They worked extremely hard to expedite delivery of my paperwork and resolve last minute issues. Outstanding job!!!

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Everything went so smooth I didn't know was so easy.

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend
Photo submission from Donald T.

Veterans United simplified the homebuying process from beginning through closing.

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

5 out of 5 Stars
Would Recommend

Veterans United home loans is great at every level.

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend

Loan Officer: Stephen Coloni

NMLS# 2104813

2 out of 5 Stars

Do your homework when it comes to the home you want and don't fully trust Veterans united remember at the end of the day they are still a company

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend

Loan Officer: Philip Hojnowski

NMLS# 1254234

4 out of 5 Stars
Would Recommend

Loan Officer: Doug Teadt

NMLS# 1988906

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Melanie was also amazing helping me get thru with resources she found herself and the actual real care I didn't think existed in people anymore defidently exists in Melanie which i will be forever grateful for.

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend

Great experience and great team.

Loan Officer: Gwen Creel

NMLS# 2002668

5 out of 5 Stars
Would Recommend
Photo submission from Fred S.

My Veteran's United Team went above & beyond for myself & my wife. Thank you Veterans United! We love our new home.

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Originally we chose Veterans United because they offered the most competitive rate, but we stayed because of the extra mile they go. Constant communication, informative yet easy process and VA loan expertise that we felt was lacking with other lenders.

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend

My process and experience with VU and my realtor was amazing not stressful at all and I literally enjoyed my house hunting, etc specially on a very difficult market! VU made it possible!

Loan Officer: Joe Freeman

NMLS# 2184393

4 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

More Reviews

See all 320,584 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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