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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,176

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Ryan, Everyone on the team was courteous, caring & professional. I appreciated quick replies to my questions as well. Look forward to dealing with them when I restructure my after selling my current loan.

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

4 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
headshot image of Nicole Donnelly

Loan Officer: Nicole Donnelly

NMLS# 2150720

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend
Photo submission from Andrew K.

We both love our new home thanks to all of my vu friends that helped us both out thank you all again.

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Good team

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Brad Dickherber

Loan Officer: Brad Dickherber

NMLS# 2091067

4.5 out of 5 Stars
Would Recommend

Bravo Zulu to the entire staff at veterans united truly fantastic service and professionalism.

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

My Veterans United Team was fantastic, responsive, informative and ultimately had my best interests in mind. After doing much due diligence and receiving three other estimates I came back to who I started with! Thank you!

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Every aspect was spot on.

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Casey and the entire team are amazing! They are professional and effective as a team.

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend
Photo submission from Edward S.

From opening bid to closing in 23 days. That speaks for itself.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Miranda Phillippe

Loan Officer: Miranda Phillippe

NMLS# 2486151

5 out of 5 Stars
Would Recommend

Very pleased

headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend
headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

4.5 out of 5 Stars
Would Recommend
headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend

I very much enjoyed working with the team at Veterans United. They were prompt and informative during the home buying process.

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

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5 out of 5 Stars
Would Recommend

The whole team was amazing and Shannon especially. Taking the time to show us houses in both springs and pueblo is a lot of work but she managed to fit us in without any wait time at all. Truly an amazing person. And our loan officer making sure we got a good interest rate.

headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

4.5 out of 5 Stars
Would Recommend

yes I would recommend/

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend

Lance and his team where outstanding, great communication, and informative.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
Photo submission from Kiley W.

First Home! VU made it possible.

headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

Tony and Morgan were literally the most outstanding "bank" people I have ever dealt with. When we were apprehensive, they sent a reassuring email, when we had questions, they answered promptly and swiftly.I 100 percent hold them in the highest regard.

headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend
headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

3 out of 5 Stars
Would Recommend

The beginning of the home buying process was great and everything was moving along smoothly. Everything was starting to get stressful towards the end because I kept getting bounced around between MyVU contacts. Not being able to sign into the app when I needed to because it was time sensitive didn’t help either. Towards the end it just felt like I was flying blind with little direction and felt like I was just getting pushed along getting document after document thrown at me to view and sign last minute. I was told multiple times that we were going to close on a certain date so I had to keep asking for days off which isn’t easy to do as a truck driver. In the end we lost a lot of money so we didn’t even get to enjoy closing on the house. We were more happy that the process was over than having actually bought a house. I wouldn’t go as far as to not recommend MyVU to friends and family because I’m sure both everybody goes through the same experience but I would definitely tell them to be cautious so they don’t go through what we went through.

Response from Veterans United

Hi Sergio,

I’m really sorry to hear how things ended—especially after such a promising start. Buying a home should feel exciting, not like a series of last-minute curveballs. Getting bounced between contacts, not being able to log into the app when timing mattered most, and getting hit with unexpected documents and delays? That’s a lot to take on—especially when you're trying to coordinate days off as a truck driver. You shouldn’t have been left flying blind in the final stretch.

It’s upsetting to hear that closing felt more like a relief than a celebration. That’s not the experience we want for anyone, and I appreciate you being honest about it. If you’re open to talking more, our Client Advocate team would like to hear from you so we can look into what went wrong and help make sure it doesn’t happen to someone else. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.

Thanks again for the feedback—and for giving us a chance to learn from it.

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