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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,193

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 428,193 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

As I sit in my new dining room, all I can think about is how wonderful Ben and the Veterans United team were to us. Helping us every step of the way and answering any questions, no matter how silly it may have seemed. It genuinely made the home-buying experience spectacular and easy to understand. I can’t be more thankful!

headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
Would Recommend
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend
Photo submission from Kounadia C.

Low rate and very low closing costs, but my big surprise was the money back I didn't think I will have any money back at closing. My loan specialist is very professional. I trust Veterans United more today than before I started my loan process.

headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Everyone on my home buying team at Veterans United were complete professionals, they were kind, caring, eager to listen, always followed up with me if I left a message and always made sure to ask me if I have any questions. Veterans United is a great company and I will definitely refer every Veteran I come across that’s looking to purchase a home with a VA Loan to you guys. Thank You for Everything😃😃😃

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

Moving and purchasing a new home when you live on a fixed income can be extremely stressful. Add on top of that being a disabled person and senior citizen and it can become a disaster waiting to happen. This is why I choose to work with Veterans United. They understand the difficulties many veterans like myself face and work diligently to be honest, upfront, and understanding throughout the process. The team I had kept me informed every step of the way through texts, emails, and phone calls. I never had to worry about not knowing what was next - and there were no hidden surprises - because my team of professionals made sure the purchase process was smooth all the way to closing. I would highly recommend Veterans United for any veterans looking to purchase a new home. For this Navy vet, it was smooth sailing!

headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
Would Recommend
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

I would recommend these professionals for their knowledgeable assistance and careful concern during my interactions with them. Great job They are excellent.

headshot image of Brandon Elkins

Loan Officer: Brandon Elkins

NMLS# 2029680

4 out of 5 Stars
Would Recommend
headshot image of Ryan Ashburn

Loan Officer : Ryan Ashburn

NMLS# 2536847

5 out of 5 Stars
Would Recommend
headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

0.5 out of 5 Stars

Misinformed and didn’t keep me updated on chnages. As a company you guys suck I have an open complain with the better business bureau. Also called up the VA working with them on a complaint against your company as well. One of the worse experiences of my life and I’ve been to Iraq.

Response from Veterans United

Hi Daniel,

I’m really sorry to hear how this experience made you feel—especially given everything you’ve already been through in your life and service. To hear that working with us felt like one of the worst experiences you’ve ever had is heartbreaking, and I want you to know we’re taking your words seriously.

You mentioned open complaints with both the BBB and the VA, and while I know those processes are already in motion, I’d still really appreciate the opportunity to hear from you directly and look into what went wrong on our end. Being misinformed and left in the dark during a home loan process isn’t acceptable—and it certainly isn’t the kind of care we strive to provide to the Veterans we serve.

If you're willing to talk more about your experience, I hope you’ll reach out. I can be reached directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, but you’re welcome to reach out anytime.

5 out of 5 Stars
Would Recommend
Photo submission from Shelby K.
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

4.5 out of 5 Stars
Would Recommend
headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
Would Recommend
headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend
headshot image of Vanessa Meyers

Loan Officer: Vanessa Meyers

NMLS# 2452468

5 out of 5 Stars
Would Recommend
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
Would Recommend
headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

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5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend
headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
Would Recommend
Photo submission from Radames M.

If I could do another loan I would choose veterans United again and will love to have the same team! We had the best team and now we have our dream home!!!!

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

4.5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Awesome people passionate about changing lives Bravo Veterans United !!!

headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend
headshot image of Charles McKee

Loan Officer: Charles McKee

NMLS# 2053706

More Reviews

See all 428,193 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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