Mrs. Rachel Bruce and Mr. Mike Patzius are extremely helpful and professional. They are not only 100% business, but they also make you feel like you are their number one priority. I know that they must have several loans to work at one time, and yet they took the time to make sure that they got to know my wife and myself. I did not have to repeat myself all the time like one has to do sometimes when dealing with large businesses or businesses that deal primarliy over the phone. They remember what you tell them the first time. I would definitely say that they are a credit to your organization.
I appreciate all the help and support from Vetrans United Home Loans. I just receintley returned home from Afghanistan and am a proud veteran. VA home loan really helped me out getting into a home. I appreciate All the help and support my loan officer and her assistant Lauren Schmur rendured to me in finding a home. I am a happy customer and would recomend the program to any of my fellow comrads.
GREAT SERVICE,GOOD WORKING WITH PEOPLE THAT KNOW THEIR BUISNESS
Shane and Molly exceeded our expectations in terms of professionalism and overall process. Thank you for helping us achieve our dream.
Quite possibly the best customer service that I have received from a company in a long, long time. My initial processing began with Matt Murphy as my loan officer. He was fantastic, and I was very impressed with him. During my home search, I found a house in a neighboring state, which required me to switch loan officers. Matt turned my file over to Kevin McMillen, who was equally as impressive, and quickly got me squared away with his team; he was superb. Taylor Clark was also great to work with--quick to respond to my emails, and processed everything at light speed. Overall, my experience with Veterans United exceeded my expectations by a long shot. Great Work!
I am a first time home buyer and Kevin McMillen completely assisted me in all of the decision making and offered professional advice which I belieave I could not have received anywhere else. Thank you for supporting those who have served in the military purchase homes and thank you for all your company does.
Being a former member of the National Guard, I didn't even think I would be eligible for a VA home loan. I was pleased to find out I was eligible and could provide a home for my family. After submitting all of the paperwork and records, I was equally pleased with the support I received from Don. Don was both responsive and informative, keeping my abreast of every step in the process. He was patient with me and provided good advice on when to lock in a rate, to a very positive result. I really am happy that our realtor suggested Veterans United. You guys are the best!
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
Danny & Amanda was great during my loan review process.
I was shopping around and Veterans United was one of my choices. I received bad customer service from the two other loan companies and felt like I would give VU a shot. My loan officer Nicholas Staudenmyer was great from the start. He was very professional and always happy and energetic every time we spoke. I had a stressful circumstance of dealing with my husband deployed during the process and Nick my loan officer was extremely patient. I most definitely had a great experience with getting the loan through VU.
The person we enjoyed working with the most was Alberto. He always knew the answers we asked. He would explain things in detail and we would recommend Alberto to anyone that is thinking about a loan.
Our apartment building had been foreclosed, and we were forced to decide whether to rent or buy at that point. Time was an issue, we only had 3 months to find a house. Colin was from the beginning confident and assuring that we would be able to find a place we'd love to live in. Veteran's United put me in touch with a local real estate agent that was equally helpful and communicative throughout the entire process. There were bumps along the way, and Colin as well as Lauren Schumer were both quick to reply to my questions, and remained friendly, professional, and reassuring at times when I was very anxious about the process. We closed on our dream home a few days ago, and can't wait to move in. Being a first-time home buyer, I couldn't have asked for better care, comfort and service than I received from Veterans United, Colin Grote, and Lauren Schumer.
I had an overall good experience with Veterans United. The only issues I had was on a couple of occasions when I asked questions about the process or paperwork I was not given a full understandable answer, instead I received a short answer that didn't fully tell me what I needed to know. The only other issue was that our loan application was lost after our loan team moved offices, thankfully they found our package before we refilled the entire thing out again.
The whole process was easier than I thought it would be, I think in particular because of Rachel Bruce and Mike Patzius expertise. When ever I had a question or concern either Rachel or Mike where right there with the answer. They both kept me informed at each step of the process. They made it seem simple! Thanks for making our dream come true!
I can't begin to tell you how many times we had to send the same information in. And we recieved the same package in the mail. And right down to the wire we getting ready to close we where no because they need mine Insurance then hours before closing we didn't know how much down payment we needed. I will tell you the stress was astronamicle !!! We closed on the 28th and had to be out of an apartment before the first. So a good experience we didn't have but we love are home.
I appreciate having to submit most documents only once. I always felt my questions were answered and treated as important.
The entire staff was personable, professional, and willing to answer all my thousand questions. Despite needing documents up to the day before closing, they worked hard to ensure we closed on time, we appreciate that kind of dedication to customer service. AND when we had personal issues, my grandmother was hospitalized, the staff even sent me a care package of goodies and things to comfort us while attending to my grandmother's needs in the hospital. Who does that in this day and age!?! We are happy Veterans United does, and we would recommend them again and again. Thank you!
Bill was very helpful throughout the process, especially in helping me understand what needed to happen and when... often much better than the realtor even though we talked much less. He was able to help me understand the process and kept me informed of issues or steps as they were progressing. Would recommend Bill to any other veterans I know that are looking to work with a good point of contact for a home purchase.
Tony and his staff (Dustin and Ryan) were awesome to work with once again. Because of the service I got the first time I came right back to Tony on my second home purchase and I will come back for my next home purchase as well. Thank you guys very much for getting my loan done so fast.
This process was a long one, however, we feel that Jon was amazing. He was so helpful and I know there were times I would call 3 or 4 times a day and he was always willing to answer all of my questions. I really appreciate how hard he worked for us. I felt as though he was as interested in us getting this loan as we were. I am so happy we decided to go with Veteran's United, but most of all, I am happy that we lucked out getting someone as awesome as Jon. Jill was great too. We really enjoyed our experience overall, and we are forever thankful to Jon for getting us into a home so we can start our family. THANKS JON!!!
Rick Bridgman was OUTSTANDING. A true Credit to Veterans United
Dan Davis, and Roxanne Helmka were Outstanding. They were Helpful, Patient, Friendly and absolutely Outstanding during the entire duration of our loan process. They eased all my worries, explained the entire process since they knew I had no knowledge of the home buying process. It was a pleasure to work with both of them as they were always professional, extremely friendly and helpful.
I would definitely recommend Veterans United as your #1 Go To in your home buying process.
We were very please with the service we receive, thank Michelle and her team for working so hard , and having so much patience with us. We are loving our new home . Thanks again and God bless you. The Mcghee's
As a new home owner I had plenty of questions to ask. To my surprise every question was answered in a professional timely manner! On top of that the answers that were given to me were explained to its entirety. I would recommend Veterans United to anyone that is thinking, or looking to buy a first and forever home.
Lance was very helpful with getting my loan approved. He answered all of my questions and in a timely manner.