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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 372,244 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Jake Powers

Loan Officer: Jake Powers

NMLS# 1565057

5 out of 5 Stars
Would Recommend

If you have the chance, do it.

headshot image of Jessica Messing

Loan Officer: Jessica Messing

NMLS# 1750076

5 out of 5 Stars
Would Recommend

Fantastic help in buying a home from the whole team. True professionals all around and wouldn’t use anyone else for this journey.

headshot image of Justin Mongler

Loan Officer: Justin Mongler

NMLS# 1963138

5 out of 5 Stars
Would Recommend

If I could give Shawnee 20/10 stars, it still wouldn’t be enough. She was there for me from our first phone call (over 6 months ago) until closing day. I knew absolutely nothing about the home buying experience, or what to expect, and Shawnee broke everything down for me step by step. She was there when I was freaking out and there when I was excited- at times she also served as a therapist! She would be taking her daughter to ballet class after work, and would still take my calls. Her knowledge of the industry and experience made any and every question I had (and trust me there were A LOT) completely understandable- plus, she is truly just the nicest person- I think if I lived anywhere near Missouri we would be friends! And Paige! Honestly when I started communicating with Paige I wasn’t even really sure if she was a real person, because she is THAT lightning fast. Emails are answered before you can even hit the send button- and she set a to-do list for me that easily communicated each task I needed to complete. I thought she was robot, but then realized that she, like Shawnee are just impeccable at their jobs. I’m truly going to miss talking to them. For anyone reading this, THESE are the women you want by your side during the home buying process. I couldn’t have imagined anything better.Thank you both so SOOO much! I am externally grateful.With love and gratitude ,Piper Phillips

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend

All I can say is they know their stuff.

headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

4.5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

0.5 out of 5 Stars

I still am getting emails about APPLYING for a loan. I received these emails and phone calls throughout. Don’t you have a database with my information? I also spoke with several people about the same things (setting up utilities, getting insurance, etc) and felt like I was never properly taken care of. I also asked, at least once a week, for a number/date/and how to pay and was completely left in the dark or given bad information. I also spent hundreds to thousands more, than if I would have used my buddy’s mortgage company. Things like, an inspection that I waved or the MISSED CLOSING DEADLINE. To Zach, “it was no big deal,” to close the following Monday or Tuesday, after the scheduled day and time of 1pm Friday March 18th. I don’t know what it’s like in Missouri, but here in the DC metro area, when you don’t honor agreements/meet deadlines, there are consequences/penalties. I had to give the seller an extra $1000 to hold the sale for 4 days. I also have spent hundreds more and been scrambling due to actually moving. It started with having to get a storage unit that Friday. I’ve been in my new home for almost 2 weeks now and I still don’t have everything moved in, let alone set up. Things like pool tables and hot tubs, that were setup to be delivered and SETUP/INSTALLED for Saturday the 19th, are now just in my place, waiting on help to be setup/installed by myself and a friend, or rescheduled for delivery. I hope to be settled in by next week, but have zero faith in that happening. I work everyday til next Friday, and I don’t drive. I had requested off the 18th and 19th, over 2 months prior, and had drivers/movers/installers all lined up. Plus, not for nothing, but I’m about $40k down, due to selling off stock, to have money in my checking account, for closing and whatever else. I will NEVER apply for a loan again. I definitely have PTSD from this ordeal.

Response from Veterans United

Hello Vincent, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. While we are glad to see we were able to get you into you home, it sounds like it was not without some trepidation of potential and actualized hurdles. We do understand the personal matters you expressed to your loan team and the time constraints you were under in providing the documentation needed to proceed, but would like to further dig into some of those lingering concerns. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.

4.5 out of 5 Stars
Would Recommend
headshot image of Karson Hill

Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Samuel H. is Through the Roof!

Veterans United made it easy and special from preapproval to closing day. Tell Rob Riggle I'm ready for my commercial!

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

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5 out of 5 Stars
Would Recommend

To my potential Veteran homebuyers you will not be disappointed with Veterans United.
My entire Loan Team was very professional and ensured that all my questions were answered and my concerns were addressed in a timely manner. In addition, they ensured that I received everything that I was entitled to as a Veteran. They were very knowledgeable of the benefits, eligibility and processes. This is my 4th home and this is by far my best experience with the home buying process. I rate them with 10 + stars. Highly recommend them to you, my family and friends on their next home purchase.

headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

5 out of 5 Stars
Would Recommend

pretty easy and fast people who are all about helping you out as much as possible

headshot image of Brad Quint

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

So happy I choose Veterans United for my VA loan

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend
headshot image of Abbie Truskowski

Loan Officer: Abbie Truskowski

NMLS# 1866434

5 out of 5 Stars
Would Recommend
headshot image of Miguel Rosinski

Production Manager/Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Would Recommend
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend
headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend
headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

5 out of 5 Stars
Would Recommend

Everyone at VU was great. Super relationship with the team fr the start. Logan, Markita and the rest of the team couldn’t have been more invested in the process, and their efforts are appreciated.J

headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
Would Recommend
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

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4.5 out of 5 Stars
Would Recommend

You have some great people working on the process for the loan. We appreciate all the hard work to get us into a home in a timely fashion.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Veterans United Home Loans is the best!! They believe veterans deserve a home and will do everything possible to make it happen. On a scale of 1 to 10 (10 being the best) we give them a 15!! Thank you Veterans United Home Loans for helping us get our dream home!!!

headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

It was new and interesting but great thank you guys

headshot image of Melissa A Riley

Loan Officer: Melissa A Riley

NMLS# 2091647

5 out of 5 Stars
Would Recommend

Huge thanks to Hilary Albers, too. She and Cory were awesome.

headshot image of Cory Peebles

Loan Officer: Cory Peebles

NMLS# 2158088

5 out of 5 Stars
Would Recommend

The process can be stressful, but people in the know who have had many VA Loans tell me that the stress I endured was because Veterans United was on my side, and wanted to make sure everything was right.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

4 out of 5 Stars
Would Recommend
headshot image of Whitney Lieberman

Loan Officer: Whitney Lieberman

NMLS# 2001312

4 out of 5 Stars
Would Recommend

None at this time

headshot image of Billy Chard

Loan Officer: Billy Chard

NMLS# 1496817

More Reviews

See all 372,244 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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