Christopher Rohr and Brandon Levy were both great throughout the home loan process. These two gentlemen worked diligently in assisting me and my wife with the loan process and were successful in completing the process in full on the date we requested. I want to personally thank both of theses gentlemen for all of there hard work and the rest of the team for a job well done. I would like to thank Veterans United for the service that provided me the opportunity to be a part of the home buying process, Me and my family can\'t thank you enough for your service to the armed forces veterans. This experience makes me honored to be a veteran. Thank You, Veterans United for the work that you do and for the men and women who serve you. Thank You Again. I highly recommend Veterans United to all of you that this message may apply too for your home buying experience. Thank You.
Ute was great to work with, she made the loan process very easy for us.
VU team was great. Chris was an outstanding professional, and I appreciated his work ethic and diligence. Back-office and underwriting was a little burdensome. Maybe that is how it is with VA loans, but there was an extraordinary (in my opinion) amount of follow-up and verification required. I have only done 8-10 mortgage loan processes, so my sample size is fairly small. I would say that this experience is in the 85th percentile, and that is largely because Chris was involved and handled a lot of the interference. I felt like Chris was an advocate (on my behalf) and willing to work hard to make things smooth. Some of the UW requests for info and verification seemed excessive, and while I recognize the risk position that you all are hedging I cannot believe we needed to go through the rigorous process that we did.
In my opinion, the VA appraiser was TERRIBLE. His delayed response (literally submitted in the final hour(s)) on the initial request was lazy, and a required â€œre-inspection feeâ€ for two non-discrete observations seems shameful to the program and a real slap-in-the-face to me. Note â€“ I am pissed about the appraisal process on this loan, and will follow-up with a letter to an appropriate VA representative when I find the time. When the appraiser is allowed to absorb more than three weeks of the purchase process for a home that he claims to be worth in-excess-of the purchase price, I must question the policy for who is used and the professional standards these appraisers are held to.
That all said, the VU team was great and I appreciate all the hard work.
Our loan officer, Andy Cox, done a wonderful job! I think he worked around the clock for us as we would get emails in the late evening regarding our loan process. Great job! We are very happy in our new home!
God Bless All Veterans!
Our loan specialist Matt Murphy was by far one of the most professional individuals we have ever worked with. I had no idea how hard he worked on our purchase until our realtor put it in perspective for us. Both myself and our realtor Gerry Dunn would like the contact info for Mr Murphy's supervisor so we can personally thank him and also convey how great it was to work with Matt.
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True professionals. It was an absolute pleasure to work with Veterans United.
Nick was great. He help us in all aspects of the loan process. I would recommend his services to anyone looking to apply for a VA loan. Thanks for making the dream of owning a home possible and I will spread the word to my peers looking to get a home.
My realtor let me know that usually it takes about 45 days to close on a home. Ben Peck and his team managed to close my mortgage in less than a month. They kept me on track and informed at all times. I am one happy customer!
Thanks for all the hard work Matt and the team put into satisfying the requirements of this loan
Awesome experience! I would recommend Veterans United to anyone.
Ashley was on the ball throughout the entire process. I would recommend her to everyone.
Starting with Mr. B. Peters , letting me know what I had to do to get my scores up, Mr C.Rohr carefully going over my paperwork , ensuring that we had everything together and Mr. B. Levy keeping us informed on what's going on. I couldn't ask for a more better organized team, those three (3) men are very professional and experienced. All my question were answered, I was informed throughout the entire process on what was going on. All my question was answered and ALL my phone calls were returned. Not one time did me or my wife had a problem with this team. Very very very "professional" I will recommend this team to all that I know now and in the future. Mr. Peters, Rohr, Levy. My wife and I are in our new home and we are pleased that we had the team that we had, to make it happen,,,,,,,,,,,, Thank You so much Veterans United
Tina, Allie and their whole team were wonderful to work with, and as a fellow Loan Officer, I should know!!
The loan process through Veterans United was extremely easy and not stressful in any means especially for a first time home buyer.
Andrew Beckett and his team made our first time home buying experience a very positive and easy process. Ashley was always on the ball when it came to explaining all the questions we had concerning underwriting conditions and everything else. Max was very reassuring about the whole process when it came to crunch time and made what could have easily been a very stressful situation, surprisingly easy. My only complaint is with the realtor veterans united home loans assigned us- hanne novanty. She was so awful . She forged our signatures and was never available among other things. Out of frustration with dealing with her we were going to quit the whole process and either rent or live on base. Once Andrew was made aware of how unhappy we were he quickly assigned us a new realtor, a saint really- Gina White, and she saved the day. We are now very busy turning our first house into a home. None of this could have been possible without Andrew, Ashley, Gina and Max. I will refer them to anyone looking for home with a side warning about Hanne.
Outstanding customer service!