Again, "it's our standard practice" especially with regard to adding VU as our mortgage service provider before VU has provided any funding seem quite inappropriate.
Ready to see for yourself?
Experience first-hand why 354,490 homeowners give us a perfect score!
I have had the privilege of collaborating with Ross and his team during the acquisition of my third home. Their exceptional professionalism and dedication, led by Ross McClanahan and his team lead Todd Keicher, have left an indelible impression on me. In the realm of mortgage lending, finding such a standout team is rare, and I am grateful to have had their expertise guide me through the process.Throughout my interactions with them, I have consistently experienced prompt and thorough assistance, leaving no room for uncertainty or unanswered questions. I vividly recall a situation where I anticipated a weekend of unease due to a late inquiry sent just before closing hours. However, Kate, going beyond the call of duty, promptly responded beyond normal business hours to alleviate my concerns. Her proactive approach exemplifies the dedication and commitment to customer satisfaction that defines Veterans United.In sum, my experience with Ross and his team at Veterans United has been nothing short of exemplary. Their unwavering support and professionalism have made this home purchasing journey a truly pleasurable one. I extend my deepest gratitude to each member of the team for their invaluable contributions. I’ll never utilize anyone else for my home purchasing needs!
With this team that I had working with me and helping me buying my 1st home, they make things run very smoothly and make me feel at ease and relaxed… I will recommend them to everyone over and over again.. They did an excellent Job. Well done crew.
I am very happy and couldn’t have done it either of them thanks again.
Celina, Mackenzie, and Tram were phenomenal! They provided the best service we have ever received. Applying for a mortgage today is very different than years ago and can be extremely stressful. If you follow your teams instructions and get what’s needed submitted in a timely fashion, the process will move along. The VU Team is great at what they do, and they take care of the vets! My husband is. US Army Infantry Vet using his benefit for the first time at age 63 to buy a home for us. He worked very hard to build up his credit and secure good employment.
Thank you.
The movers never called me back
Our process with Veterans United was very smooth. I expected the home buying process to be very stressful and overall it was very easy. Our realtor, Cassandra was our shining star in this process. She made herself available to us at the drop of a hat, always supported our decisions and she answered our questions quickly. I felt like we were treated like more than just a number, or more than just a sell.
The entire process was basically as painless as it could be.
The only issue I had at all during this entire process was lack of communication from Shelbi. There were many times where myself and my realtor would call her and leave a voicemail and not hear back from her. I’m not saying that she isn’t good at her job and I understand that she has a lot going on, but that would be one area that needs to be improved and growth is important.
Horrible. For what a thought would be a veteran friendly lender what I got was the opposite. Luckily I read the VA chapter 12 to save them from having to terminate the loan when seller refused to do the work from the appraisal. I constantly had to nag to get information and to make sure they were completing things. I will tell everyone I know not to use veterans united.
First time home buyers and the team was amazing! Communication was great from the very beginning until we closed. They answered all our questions and were helpful on homebuying journey.
