There is a problem at Veterans United and some of the staff. First, the ToDo list that I sent every document through was not checked thoroughly and I had to resubmit the same page several times. The closing documents frequently had the wrong information and when I asked about them, Robert only said he’d “fix” the problem, but didn’t explained why they wrong. There are too many issues to address and frankly, I doubt anyone will even read this or call me for further investigation. Plain and simple, Robert was unprofessional to us and our realtor. I hope that Robert finds a new job and quick so that no one else has to deal with his problems.
Response from Veterans United
Shad, we take your feedback seriously and appreciate your point of view. Please consider touching base with one of our Client Advocate team members to explore this experience further. Our teams go to great length to prevent experiences like yours, and we want to understand what caused you to feel this way. Thank you for being honest with your review.
Thanks for everything
Awesome team to deal with and would highly recommend to any Veteran looking to buy a house.
Every was a delight to work with and made what could have been a stressful time very easy
Words can I explain how wonderful my team was I love it I love it I love it I'm so happy and excited
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I put in Daniel's comment
The Veterans United team was awesome. It was great to have all the people I worked with in one place. Great job!
I was able to celebrate two major milestones in my life effortlessly thanks to you guys. #1 getting married and #2 moving in to our first house together in the same month. It was a hectic month but with the expert help and clear communications, it was a breeze getting through the whole process. Only thing missing now is the picket fence. Thank you!
This is my first home-buying experience. I have heard some horror stories over the years and never thought I would be able to buy a house. This team stood by me through everything including a lazy real estate agent (not mine). They got me through it all! I am extremely happy and excited about my first home!
Once the loan passes the loan officer. The ball was dropped nobody reached out didn't answer when I called. There is no excuse for making me get a letter from my employer saying it would be ok if I buy a house in Oklahoma 10 miles away from the current mailing address
Response from Veterans United
Hi Kirt, we appreciate the suggestion you have shared for a successful loan application. If there were any aspects that you felt we could have handled better, then contact our Client Advocate team to discuss. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process
I loved my loan coordinating team they helped me with everything in a timely manner and always answered my questions.
