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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

431,269

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 431,269 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Meghan Kopka from Veterans United was amazing! She was my lender for my first home that I purchased in Florida, and I loved the experience so much that I reached out to her for the second home that I bought with my fianc

headshot image of Meghan Kopka

Branch Manager: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend

Justin M. And the entire team I worked with including Katy and Ali are absolutely incredible. These are honest to God genuine people. As a first time home buyer I had a million questions and high skeptism about being treated fairly. These people always took the time to talk me through EVERYTHING. They go above and beyond just customer service. These are your people that you can trust and they will be there for you through everything. I hope you all get a raise and continue setting the bar for how loan companies should treat their customers. :)

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
Would Recommend
Photo submission from Christopher H.

VU was a a pleasure to refinance my home with. My loan officer was there with me the whole way through! I highly recommend them to anyone considering a purchase/refinance!

headshot image of Vince Bentinganan

Loan Officer: Vince Bentinganan

NMLS# 1987234

5 out of 5 Stars
Would Recommend

My team at Veterans United absolutely crushed it! Between Neil, Jack, and Kelsey, they made me feel like family and put me at ease from day one. This was my first home I have ever purchased and they made it an easy and streamlined process from the very first hello how are you. The dedication and personal communication that I received from this team is unparalleled from anything I have ever experienced. I cannot speak highly enough about this group, and all of my family and friends know how awesome you guys are!

headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

1.5 out of 5 Stars
Would Recommend

We have used you before and it was exceptional. This time however; paperwork wrong, serious attitude on phone with coordinator. I and my notary were actually hung up on. I hope thos doesn't happen to another vetSemper Fi

Response from Veterans United

Hi David,

First off, thank you for coming back to us—especially after having such a great experience the first time around. That makes it all the more disappointing to hear how things went this time, and I’m genuinely sorry we missed the mark.

Having paperwork issues, attitude on the phone, and then getting hung up on—those are serious concerns, and I don’t take them lightly. That’s not the level of service you should expect from us, especially after the trust you’ve placed in our team before. I know how much it means for veterans like you to feel respected and taken care of during this process, and we let you down.

I’d really appreciate my folks having the chance to learn more about what happened and make sure your feedback is heard by the right folks internally. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works best for you.

Semper Fi—and thank you again for your service.

5 out of 5 Stars
Would Recommend

Everything and everyone that was involved had done an excellent job. We are extremely grateful

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

Overall, it was an absolute pleasure going through the home buying process with the Veterans United team! It's been a roller coaster since we began the process, but Audrey, Cara, and Anthony were amazing, and I genuinely hope that I'll be able to work with this team again to buy future homes!

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

Blake and his team are top notch at assisting first time Veteran home buyers and go above and beyond the call of duty , Quick shout out to Annie Kaufmann for her assistance as well ! 👍🇺🇸👍

headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Veteran's United is the only place I would trust!

headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

They were quick and efficient. They were always able to answer any questions I had.

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Are family had been looking for a house and financing since Aug. Tracy and her team made it possible with the most professional service I have ever had when buying. Thanks again to you team.

headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars
Would Recommend

Veterans United made everything so easy for me as a first time home buyer, they worked with my complicated work schedule as active duty and were flexible with my schedule the whole process

headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars
Would Recommend
Photo submission from Michael D.

Logan and Taylor worked very efficiently together and got it done! We closed in less then 30 days, and the process was so much easier then we thought it would be for purchasing our first home. Thanks again!

headshot image of Logan Kadolph

Loan Officer: Logan Kadolph

NMLS# 1726575

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Amazing! Ben Choi and his team were available and willing to answer any questions we had.

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Mary Jake and Katie were absolutely PHENOMENAL!!

headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

5 out of 5 Stars
Would Recommend

THE TEAM AT VETERANS UNITED DID AN AMAZING JOB. THEY WERE PROFESSIONAL AND VERY KIND.

headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
Would Recommend
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

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5 out of 5 Stars
Would Recommend
headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

4.5 out of 5 Stars
Would Recommend
headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

5 out of 5 Stars
Would Recommend
Photo submission from Thomas W.

Veterans United is a great company to have to purchase the home of your dreams. They will walk you through the process to make it as smooth as possible. A great team of people will always keep you updated on what they are doing and what you need to do

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

5 out of 5 Stars
Would Recommend
headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

More Reviews

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