THANK YOU VERY MUCH FOR MAKING OUR DREAMS A REALITY!
I decided to go with VUHL because I felt I was treated not as a case number, but as an individual with my interests at hand. I initially received approval from USAA, but when I talked with Jimmy Stranz, I knew that he would better serve my family's needs in closing on a house with a better rate and in an efficient manner.
Angie Sanders was my mortgage officer, SHE WAS AMAZING! Working with her made the process calm, easy and manageable! I have told everyone I know that is military that they need to go through her!! Angie was available to answer questions, talk or just help with paperwork anytime! 24 hours a day 7 days a week!! Thanks Angie for making the purchase of our house possible my family loves it and seeing the smiles on my children's faces warms my heart! You're amazing!!!
Our loan officer that we started with was Samantha Reeves, she was wonderful and a pleasure to work with. She answered all our questions and went above and beyond what we thought she should do. Samantha took another job with VU and we were transferred to Zach Debord. Our experience with him was limited as it seems he handed us ogg to Casey Goodwin who was exceptional in her handling of our loan. She also went above and beyond, answered all our questions and made us feel like she really cared about us and meeting our needs. She made sure that the entire process was smooth sailing and with her guidance it was. Zach Debord answered any questions we had , but the answers where always confusing and the fact that he thought he could only talk or rely information to me was at time bordering on rude. My wife is more than capable and it appeared that Zach would rather call me at work where I am extremely busy then talk to her when she had all the information he might need. But overall it was a good experience and Samantha Reeves and Cassy Goodwin are top notch!
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Andrew was great! We were very discouraged because even though we had excellent credit and very little debt, we really had a hard time finding a loan. We were about two months away from my husband's 20 year active duty retirement, and the traditional bank we originally went through wouldn't qualify us because they didn't understand things like terminal leave, the VA system and how military retirements work. Although we had no problem pre-qualifying, our original bank pulled the plug three weeks to our scheduled closing. After a quick web search, I found Veterans United and was put through to Andrew. He and Krystal had a thorough understanding of how military retirements work, and they did an incredible job of expediting our loan through underwriting and getting us to closing ON TIME! We were elated. I can't say enough good about Andrew or Veterans United. I always thought that when we took out a mortgage on our "forever home" I would want to work with a local loan officer who I could meet with face to face. Although everything was done online and over the phone, I feel like I got the best service imaginable, and really am pleased. I can't thank Andrew and Krystal enough!
Overall, Aaron Brooks, my loan officer did an excellent job and worked very hard to get me to close on time. There were times when I was extremely stressed out of all the documents I needed to provide but he always kept me on track and reassured me. It was a long journey to buying my first home, and he truly helped me throughout this process. I will continue to recommend VUHL to anyone. Thank you so much!
I never had any problems. Every question I had was answered. Thank you you for everything.
Angela Sanders was great. She answered questions and returned e-mails quickly. She was very informative and knowledgeable about our account. I would highly recommend her and Veterans United Home Loans to anyone thinking of refinancing. Good Job!
Very helpful staff, but my VA appraisal took an unexpectedly long time.
I would first like to thanks Alexs Herberl for the great job he did for me and my family. When ever I had a question for him he woukd answer it with know problem.
Your team was great. Everyone I had to speak to was always alot of help and seemed genuinly interested in helping me get my family into a home of our own. Thank you all very much.
Breck and the folks at VU were professional, attentive, and proactive from the moment I inquired through the time we closed. Their commitment to serving servicemen and women is impeccable and I will most definitely use them again and recommend them to my peers.
I was very happy with Chris Hill's service. He was patient and ensured I was well taken care of. I have already spread the word to fellow service members.
I am very satisfied and impressed with Veterans United and the team assigned to my loan. Mike, Chey, Michael and Adam were very professional and thorough. It was a much faster easier process than I thought it would be. The Veterans United team got me into my first new home and I will be forever grateful.
Jim C Cambre
Andy Moe treated me like i was a friend, or family member. I know there are a lot of people i didnt talk with who helped with my loan and I appreciate all of their help, but Andy's pleasant demeanot and desire to help made this whole process so much more better to deal with than it could have been.
Thanks Andy :)
Home buying could be very stressful, but this experience was far from it. My refinance with Veterans United was a very pleasant experience. Everyone's professionalism, communication and speed in taking care of the loan passed all expectations. It was great working with Gerrit. I would definitely recommend Veterans United to others. Can't say enough about my experience.
This was our first time buying a house and I am never been so stress free about a situation that is known to cause massive amounts of stress. Our loan officers Lee and Morgan made this process memorable and easy. They were always available to answer questions, constantly updated us on the process of our loan, explained things to us if we did not understand, and they made us feel like we were family. Anyone that can use Veterans United Home Loans should!
Scot got the ball rolling and Angie took it to the close. Even our real estate agent was happy to be working with them. Thank you for your professional and courteous help. We appreciate it so much!
Suzanne Head was helpful and met all of our needs and helped us to accomplish this goal.!
Ted Richardson and Caleb Bales kept me informed of all needed requirements, there professional approached with each step I feel made this process simple. I'm glad to have had them on my side.
Not sure why we didn't lock our rate sooner the market seemed to be going up not down as you recommended.