The whole process from pre-approval to closing went smoothly. Veterans United set me up with an excellent realtor and followed up with me regularly over the months I was looking. Once I made an offer, they set up a to do list for me online that made it easy to have everything set for closing. A few days before closing I received a card and gift box from Veterans United and was so impressed that what they sent was perfect for me and not some generic gift they might send to anyone. Throughout the whole process they saw me as a unique individual and I appreciated that so much.
Veterans United makes the home buying /refinancing process extremely easy. Bill Musik is the man. He’s helpful, responsive, and honest/straight forward.
Jerry Landrey, Loan Officer, and Stephanie Sanders, Loan Coordinator, made the process of refinancing go smoothly. Both very professional and always kept me informed (in a very timely manner) about information I needed to provide.
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
It a good process for the most part. I asked for something I thought simple to do ei put
my wife’s name on the deed with no explanation of why it wasn’t done is the main negative I am feeling negative about.
Communication is not good.
Response from Veterans United
Hi Jeff,
I’m sorry to hear communication didn’t meet your expectations. Staying connected and keeping things clear throughout the loan process is something we take seriously, and I regret that we fell short here.
When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
We absolutely love from top to bottom every step of this Mortgage loan process. Shout out o one of my favorite people Amanda
I was delighted with VU when I bought my first home. And I'm even more delighted with them for their help buying my second home, Nate was always there for me.
From the moment we were connected with Veterans United through Zillow, we had a fantastic experience. Everything was handled promptly, even exceeding our expectations for completing tasks on a holiday weekend.
From opening bid to closing in 23 days. That speaks for itself.
Wonderful service throughout
He was efficient and helpful
Ready to see for yourself?
Experience first-hand why 348,583 homeowners give us a perfect score!
First Home! VU made it possible.
It has been a very long home search. Tim, Kurt, and Chris were OUTSTANDING, they put me first and we're always encouraging. The gifts Chris had sent to us are awesome. This isn't the end either looking forward to my next home buying adventure and only Tim, Kurt and Chris will do. Bravo Zulu gents.
Highly recommend as this is my second time using Veterans United
