I loved my experience here at Veteran's United! The only thing that wasn't my favorite, but understandable, was negotiating fees, closing costs, etc.Outside of that, everything was great. My interactions with Alex were phenomenal. He is a great Loan Officer and made me feel comfortable.
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Kolin King and his team of Veterans United did us a great solid service. They were with us from beginning to the end. Never did we feel left out. He made us fel comfortable the whole way. Thank you so much!
Great team, great professional service! Will, use Veterans United again for future home purchases involving VA loans.
Veterans United was always there to answer any questions I had and kept me in the loop and on track during the entire process thanks to their "To-Do" list.
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Experience first-hand why 353,627 homeowners give us a perfect score!
Came down to the wire but got it all together on time
Lack of real documentation on why things were being requested multiple times or additional documentation needed that wasn't flagged at all in the portal. It's great to have an online system for submission / updates but that only works if you're getting all the information back to the end user. In a few cases; things had to be manually reviewed by our coordinator after multiple submissions. In one case, additional documentation was required that never showed on the dashboard or as details on any of the "To-Dos". This led to delays and us missing a few deadline dates as part of our purchase. Fortunately, our sellers were understanding and flexible but this can't always be the case. If you're going to manage all the underlying documentation needed for a loan, then the portal needs to give the user ALL the information they need.
Thanks Veterans United for assisting me with my 1st and final home purchase. The home is perfect and I would not have found it nor would've had the ability to purchase it without Veterans United!
