What can one say. The entire team "Rock Stars"! I knew what to expect the entire process and the ability to text the team to get information and updates is a nice feature as well. An organization has to have faith and empower professionals to do the job making the best decisions for the organizations and the customer. When the customer feels they have received good service, product and walk away happy and the organization has met the goals with the customer it is a win for everyone. This is not achieved with customer after customer without inspired people who make up a unified team.
I’d like to add that Suzann Richardson was very pleasant to work with as well. She kept me up to date on my “to-do’s” and was quick to communicate any changes.
Jake and his team are truly exceptional! Very responsive and informing. I would totally recommend this team and Veterans United to any of my family or friends who are looking to purchase a home!
Everybody that helped with buy my did a great job.
Chris Lunn and his team were amazing. They returned my calls quickly and answered any and all questions that I had. The process went very rapidly and I was impressed by his team.
The entire process was easy. The very best home buying experience I have ever had. I never got nervous, not knowing what to do. They were very knowledgeable and I always knew what to do. I would definitely recommend trying veterans United to anyone. I was so hesitant at first to give my information over the web but it’s totally secure I have had no problems. The process is has two part authentication so you can upload any documents with peace of mind. And the best part is the DocuSign you don’t have to go anywhere or make an appointment. You can take a photo of your documents and upload them and it’s so easy. The closing only took about 20 minutes to sign everything and a little while longer to get the funding. But by far the fastest closing I have ever been through. It’s just awesome and easy
Veterans United paired us with the worst realtor ever, Jeanette Mcmackin didn’t keep us up to date with what was going on, we always had to reach out to her, and gets our own answers to questions, she didn’t show up to any of the walkthroughs on the new house or to the closing of the new house, she basically got her money and ran! No little gift from her on the purchase of the new home or nothing, then we were forced to sit in vehicles for 9 hours basically homeless and she didn’t care!
Response from Veterans United
Hello Lamar, we know the loan process journey benefits from exceptional attention to detail by all those involved, including our third party partners. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience with all of our touchpoints. If you wish to connect with us further, please do not hesitate to reach out for support.
Working with the team was great and they found best options available for my budget.
We would highly recommend Veterans United. The process was time consuming but easy. Mason and Ashley were always available and very pleasant to work with. We’re extremely pleased with our choice.
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I enjoyed my experience with Veterans United. It was great working with Lindsey and Rhiannon. Both Ladies are professionals in their field.
I had a great experience with Veterans United. I highly recommend them.
