If it wasn't for Rick, this would have been all zeroes. My "transaction coordinator" was absolute trash. She never replied to my emails in full. If I asked three questions, she would answer one and never respond to any others. Never returned my calls or spoke to me on the phone. Absolutely terrible. Marty, Brittani, and Rick were all wonderful, responsive, and knowledgeable. I could really debate if Bridget was really even a part of my experiences as she barely did anything. She was supposed to be my main contact thru the bulk of this process. Luckily Rick stepped in after seeing several of my emails expressing my frustration. Rick was the one who would answer any and all questions. Would call me with updates, answers, and to just check in on some days.
Matt and Gretchen were both exceptional!!! Couldn’t ask for a better team!!
The home buying process is notoriously stressful. Our team at Veterans United made it as stress free as possible. Everyone we worked with knew the industry and were willing and able to explain certain nuances that we didn’t understand at first. The accessibility, professionalism and kindness of everyone we worked with, along with their knowledge of military life made it easy to communicate with them. They helped us get into the home of our dreams quickly, efficiently and above all, happily!
Thank you for making our dreams of owning our own home a reality!
Very good team. 👏👏
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My home purchase was one from the nightmare book. The seller did not provide the required documents in a timely manner while lying about the status of items identified during the inspection. The seller's agent was less cared less as long as it didn't impact his commission.Greg was on the phone with the real-estate agent and the sellers more than I want to think about removing roadblock after roadblock caused by the seller; their only concern was selling the contents of the house and getting all the money they could from anything associated with this sale.
When a seller is a proven Lier, it is difficult to weed through the paperwork they provide and ensure the necessary repairs are done by reputable vendors. Gregs and his team took the time to identify the documents of lies provided by the seller and insist the seller do the right thing and have necessary repairs was done professionals not a buddy willing to provide receipts typed 8 1/2 x 11 piece of white paper. They worked above and way beyond the level of excellence anyone could have expected.I have purchased 7 homes and have used this team on two purchases along with multiple refinancings Greg and his team went way and above the extra mile to get me to closing.The team is the reason I was able to purchase my dream home. I cannot say enough great things. Please if anyone has any questions, they can reach out to me, I will tell them how great it is to work with this extreme level of professionalism.
I found it extremely easy to work with Veterans United. I loved the app which was very user friendly and had my most up to date information. I definitely will use them again if the need arises. Hats off to Matthew Hill and his team!
I just want to thank Veterans United and all those involved for a wonderful experience.
Yes, I have a lot to say. The Word of God states let no corrupt conversation proceed out of my mouthHowever, what I said about Celina is from my heart. I will recommend potential buyers to Celina.
Response from Veterans United
Thank you for completing our survey Dennis. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. Our Client Advocate team will work hard to ensure our teams learn from this opportunity to improve our service.
My experience has been such a smooth and fast process, my team was amazing and very responsive! I am so excited for my new property. Thank you VU!
The road to closing was bumpy, but I never formed doubt that Veterans United team was doing everything in their power to get us there. The response to emails and follow ups were always quick. Thank you all so much!
