This was our second loan with VUHL. We have had great experiences both times.
Will Lewis was a nice person to deal with all in all.
The personnel who helped me with the loan made all the difference. Over the years Real Estate paperwork has become extremely detailed and complicated. By having staff who knows the process and has the people skills to patiently guide your clients to the successful completion of the loan and home purchase your company is a shining example of what the other others in the field should aspire to.
This was by far the most professionally handled loan process my wife and have experienced out of the five homes we have purchased together.
Miss Katie Rose is an excellent loan officer. She provided excellent assistance during this process.
I commend VUHL and Mike Pitts for their professionalism during my load process. They were far superior than one of the other mortgage lenders (Bank of America) which kept me dangling for 8 months when I decided to try another lender. VUHL had me approved within 6-8 weeks . I would recommend them to anyone looking to refinance or a new home loan.
Everyone was great. Very knowledgable and professional.
The first home for me (1960) two pages was required, and 2 hours of time,moved in the next day,now about 15 lbs of paper,3 months of time,and I don,t know when I can move,today is the 4th day since the documents were signed,still no keys and no walk thru, how time has changed. thank you for an outstanding job. Donna Roof is an exception to the normal employee, she knows her job,friendly and professional in all respect. Thanks to all for a good outcome. E. Hardison
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I do like all of the benefits of a VA loan. We did run into a couple issues. For some reason the underwriters waited until the day we were supposed to close to verify employment. This seemed a little irresponsible to me. I understand there are also last minute things that need to be handled, but the day of signing to verify employment seemed a bit much. I also was not happy with the fact the Ryan Ponder informed me and my realtor that I would be getting back $1,400 after signing. I only received my Ernest Money deposit back ($500). This was quite an upset. Then I was informed that through his frustration he wrote an email to my realtor telling her "if you have the money to loan her to buy the house, feel free". This is extremely unprofessional. I understand stress happens, but rudeness does not need to come into play. Then I was being quoted an estimate for home owners insurance, turns out the policy holders do not insure the type of home I was buying. It seems that this should have been researched a little more before adding this into my predicted monthly payment. All in all I am glad the paperwork is over and the stress is completed. Overall I am happy with the program, just not happy with multiple things that happened along the way. The realtor that we were recommended was outstanding. We really felt that she had only our best interest in mind. We even asked around and everyone said that they have never had a realtor go out of their way like she did to take care of us. Barbara Hall is an outstanding realtor, and I would recommend her to anyone.
From start to finish, I was treated with the utmost respect!! VU has an awesome array professionals from your loan to realitors, made my experience very easy. The individuals that made this all happen and were completely awesome were Mike Manage, Chey Brown, Mike Cecero and Adam Carr!! God Blessed my family when he put me in touch with Mike Manage and his team!! Words can not and are not enough to explain my gratitude for these individuals!! They will always be Angles in my eyes becuase they help me through a very rough and dark time. Now I am seeing the light of day again and my family is as well!! God Bless America, God Bless Our Military and God Bless Mike M, Chey, Adam n Mike C!!
I would like to thank Adam Crutchfield, Shannon Buckridge, and Randi Meriage for all of their help in getting us into our very first home. These people are true professionals in every sense of the word. Their caring, expert guidance and advice certainly made this experience much less stressful than I could have ever imagined. Extra thanks goes to a former employee in your DSA, Erin Enderle. My first conversation with Erin set the tone for the rest of my experience with your company. Her patience, understanding and genuine concern for my situation made me feel completely at ease. She was an asset to VUHL as I'm sure she is now an asset in her new career.
Move Mr. Eric Soete from the loan process and replace him with someone with more expeirence. Also with a person who actually cares about their job. He did not. If I had to ever go through the VA for another loan. I promise not to!
Great Service, great team, great experience
Thank you for helping me get into my new home! The loan process was easy and fast. My loan officer was outstanding! I could not be happier!
no major problems, just alittle frustrating.
Our Loan officer Jeff Ferguson was awesome, he has been with us through this entire process.. We started our home search back in December 2011, we looked and looked for the perfect home! Jeff helped us through the whole thing and he has been so patient with us.. We finally decided to build and Jeff helped us through each phase of the build!! Thank you Jeff!! We could not have done it with out your help and support!!!
keep up the excellent work clyde cruse
I recommend VUHL to all veterans.
Thank you for being here for veterans. You helped me when no one else would.
I just wanted to thank the staff for such great service.
Special and Sincer THANK YOU to Collin Grote he is the true professional.
Alex Herbal did a great job on my refinance
Devon and Johnna were a pleasure to work with! They were very friendly and professional at all times and I honestly feel that they both did everything for me to the best of their ability.
My wife is an LO with VU and this company is great!
I do have to commend Amenda Lakso on her professional work. It is outstanding. She went above and beyond her call of duty. Thank you again Amanda. Great Job!!!!!!!!
Our realtor David Thomas from West USA Realtor was very helpful and honored our preferences in the house we were looking for. i would recommend David to any of my friends and family members.
You did a great job and faster than I have ever seen. I am a real estate associate Realtor and I have never been involved in a VA loan that went this smooth.
We had an amazing expericence with you guys! Thanks for everything you all have done for us!