I never thought I’d own a home. Every year was always “maybe next year.” Veterans United came through for me in the same way we come through for each other in the Marine Corps. They’re family now.
As a first time Homebuyer, at times it felt like we were an inconvenience for asking questions for in-depth understanding of the homebuying process. Especially if we needed reassurance and further explanations. We feel as if VU connected us with a bad realty company and realtor. We wanted to fire our realtor many times but were afraid of pushing back our closing date later than it had been postponed. We complained to VU about how he needed cultural competence because race felt like a major factor when he was communicating with me versus my husband.
Response from Veterans United
I am sorry to hear your home buying journey had been a stressful one Danielle. We appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Veterans United Home Loans also takes discrimination claims very seriously, and we would like to review your concerns with our legal and compliance team. Please connect with our Client Advocate team for more research into what happened. The team can be reached M-F 9A-5P CST at 1-800-212-5200 at your convenience, or by email at ClientAdvocate@veteransunited.com.
I’ve bought several homes in my lifetime and can tell you it can be a daunting task.
But not this time! Veterans United had the whole process on a smooth fast track. Due to their system of e-signing the closing took less than 30 minutes, that’s a record breaker in itself.
Thank you Veterans United team! Great job.
With the ever-changing world and trying to find someone these days who keeps their word and follows through as promised is rare. Veterans United has found a business model that works and works well. People often express to veterans, thank you for your service and that’s always appreciated. As a veteran our home loan benefits are excellent and I have used them many times. Having this benefit service by Veterans United has been an exceptional experience and they have honored my service by making me feel truly special and they were there, just for me and no one else. Veterans United without hesitation has, and continues to honor Americas Veterans by providing a superior loan service with respect. Now as a Veteran I would like to circle back and return that honor and thank Veterans United for their service and a service well done.
I wish I had known of Veteran’s United Home Loans for all my prior home loans. I will definitely use this loan company again in my future.
Awesome job ladies. You make a great team.
Overall the experience was exceptional. From the day Emily Gandy reached out to provide information and support with questions till the day Lauren and Hannah closed with us, the help was always there. I deeply appreciate the help of the team in its entirety and I would strongly recommend it to anyone. Thank you all.
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We were working with another lender due to incentives being offered. Our decision to continue with Veterans United was absolutely the right way to go. I would recommend Corey, his team, any Veterans United to anyone looking for a home. Veterans United was a HIT - Honesty, Integrity, and Transparency.
Thank you for a great home-buying experience.
Working with Mitch and Eric, was such a enjoyable experience. and easy to talk to . They were both very on top of things, keeping us updated and informed, during the whole process. Always quick to return our calls. I can't say enough good things about them and the team.
What started as “I want to look for houses” ended up with buying THE HOME. From the pre-approval, to the closing day everything went smooth. Steve Schuh and his entire team were prepared, knowledgeable, and ACTIVE. Documents and step by step instructions were provided with clarity and in a timely fashion. Veterans United and Steve Schuh team really showed how much they care about Veterans like me and my family members. Priceless!!
Quick turn around since the beginning. We were able to close 7 days after receiving the appraisal. Awesome service!
There are no words to express our Thanks and Gratitude to VU and our team, Adam Canote, Amanda Leger and Gabby. They all were very knowledgable and talk you through each step. Amanda Leger worked really hard for/with us and would not hesitate to reach out to them in the future. Loved working with them. Highly
recommend Veterns United.
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Veterans United did a great job answering any questions I had and made us feel like family.
Great team that knows their business
The whole process was effortless!! I will definitely be recommending the whole team!!
Realtor was too nervous
