Would not recommend. Our experience was terrible. We have purchased past homes with other companies which went smoothly and were not anywhere near as stressful as this was. The team was incompetent and disorganized. They asked us to provide things over and over again “in hopes it would have what they are looking for.” Communication was nonexistent. They didn’t even know information that was clearly in our documents and application, ourselves and our realtor had to point things out to them. Overall we felt like our case was handled poorly.
Response from Veterans United
Kyle,
I'm really sorry this is how things went. Our Client Advocates will be looking into your experience for follow-up coaching opportunities with your loan team accordingly. I can assure you we'll listen and help however we can. We are available if you wish to share more details or we can look into anything else.
Sincerely,
Kendra, Client Relations
They were great to work with, easy to contact, and helped answer questions as needed. Would definitely recommend
Thank you Veterans United for helping me and my family with the purchase of our dream home! We absolutely love it!
As stressful as the whole process was they stuck with us and helped in every way they possible could!
I’m so happy VU staff were able to do such a great job assisting us with all our needs pertaining to the purchase of our new home. Thank you for all your hard work.
I would definitely recommend VU to not just Veterans but anyone that is looking to purchase a home
Thanks Veterans United for helping me accomplish one of my goals this year… I will recommend you guys to all of my friends/ family…
Josh was great to work with and was always available to answer any questions or concerns I had through the process.
The entire team with Veteran's United were absolutely wonderful. Extremely efficient and professional from beginning to end; they shouldered the burden of the process for me all the way.
I will 100% recommend Veteran’s United to anybody I know looking to buy a house using a VA loan. Every person on the team did their part extremely well and made the entire process so easy and painless. I won’t use anyone else for a VA loan, that’s for sure.
Kick ass job guys! Well done!
Mike and his team are amazing. The process was seamless and efficient.
I will never recommend using Veterans United and Jerry specifically ever. They have dropped the ball on our deal, by setting up our escrow account completely wrong, which cause it to go into a $3000+ negative balanced at end of year one and increased our monthly payment by over $300 per month. They did not follow the Tax Certification Sheet nor did they setup up the Property tax payments properly, as they were supposed to. If you deal with them, highly recommended hiring a financial advisor from somewhere else to go over the paperwork and numbers separately to make sure they don’t make mistakes like that. Awful company, even worse agent. Definitely not coming back to this one.
Response from Veterans United
Alexandra,
Thank you for bringing this to my attention so I could look into this further with you and own the mistake we found on your escrow shortage. I’m really sorry this was not caught prior to closing. Please know you’re welcome to reach out to me directly if I can help with anything going forward, too. We’re here to help however we can after closing, too.
Most sincerely,
Dave, Client Advocate
Thank you Veterans United!
Can't rave enough of how great the team I worked with was! They made it so painless and worry free! For a first time home buyer we really didn't know and were worried about the hone buying process. I can't say enough how stress free they made us feel. So thank you from bottom of our hearts for all that you do for the veterans!! Thank you all for your service and dedication to us!!
