The VA agent did not communicate with me that I did not qualify for VA Financing in a timely manner. When he finally communicated the missing form number, there was no time to get it, the interest rate had changed substantially and I didn’t have time to pursue other conventional loans. I was left with no option but to continue with the conventional loan provided by the VA.
Veteran United Home Loans Company is a great place to apply for a mortgage, especially Mis Dava and her team, great people to work with, they have everything ready for my wife and I to closed our loan on time. Great job guys..
Veterans United was amazing! I have bought and sold three houses during my military career and have never had service this awesome. I always felt that David Christensen and his team had my back throughout the process. When it came to a quick close, they had everything ready to go within a week. Cannot thank them enough!!
Terry and his team are the best at what they do. Customer Satisfaction is their goal. If any issues arise, they are on it immediately.Terry and his team really treat you like family! Keep helping Veterans realize their dreams!
They did great answered all my questions and if one wasn’t available another would help us, I thought it was a long drawn out process super quick and easy. Thank you so much
This was my first time purchasing a home. As such, there were a lot of things that I did not know. I never felt punished for asking questions that I may have needed to know before starting this journey, nor did I ever feel like I was taking time away from this team of professionals from any of their other duties or responsibilities. Every time I had a question, I either received the answer, explanations on any misunderstanding that I had or the time from the team members to help find the answer to my question. I would absolutely recommend them to anyone that would be looking to purchase in the future.
I was more than happy with everything they did for me. Made the refinance of my home simple and uncomplicated. I highly recommend them for your needs.
Jessica you are amazing thank you so much. Melody thank you for your detailed explanations. Rene thank you for it giving up and fighting with and for me including your help on vacation Rebecca. This was hard fought but working with you guys as my team made it worth it. Thank you guys very much.
Rev. Anthony Brittingham Sr
All is have to say is great job all around things went smooth and stress free.
Overall I was very pleased with the service provided!
Veterans United team was great to work with. It made for a smooth loan process. They kept me informed along the way with the online process. Now thanks to their hard work and dealing with the COVID virus I’m truly a Proud Veteran Homeowner!
This was one of the worst experiences of my life should have been a happy experience but lack of communication made it very stressful. I will never use Veterans United again.
Response from Veterans United
Benjamin,
Reading that this was one of the worst experiences of your life really hit me. That’s not something anyone should feel after buying a home—and I’m so sorry we were part of making such a meaningful milestone feel that way for you.
I can’t undo the stress or frustration you went through, but I do want to understand how things got to this point. Clear communication is a basic expectation, especially in a process as personal and important as this one. It’s disappointing to know we didn’t provide that for you.
If you're open to sharing more, I’d truly appreciate my advocate team to have the chance to listen and learn from your experience. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—but feel free to reach out anytime that works for you.
alls want to say is that you guys fond solutions to make a hard warking America and a retired veteran and his family very very happy. we love our new home. thank you all sp very much.
Connor was wonderful to work with. A couple of hiccups along the way but it all went well. We made it through and couldn’t thank everyone enough
If you decide to go with Veterans United, please be patient with your team. This process is a long one and can get overwhelming. My VU team was always just a phone call away. Jessica and Harley walked me through my first home buying process, step by step.
Phenomenal all around. Couldn't ask for a better Team to walk me through my first home buying experience
