From the very beginning, the team at Veterans United made this process feel less overwhelming. Every step was clearly explained, and we always felt like we had someone to turn to with questions.A special thank you to Stacey, our credit specialist, who gave us hope when we weren’t sure if buying a home was possible for us. Instead of just being told no, we were given a real path forward, and that made all the difference. Another shout out to Jon, our loan officer. He was extremely helpful, patient, and always willing to explain things so we felt confident in our decisions.When we finally moved in, we were surprised with a thoughtful package from the team. It was such a small but meaningful reminder of how much they truly care about the people they work with. We’re beyond grateful for their support and so happy we chose Veterans United for this journey.
Thank you once more for all your help and for getting things taken care of!
The name says it all - Veterans United - they are truly united into helping achieve their goal in buying you a house. It was my first time buying a home, and only issue I had was from a outside third party and VU was able to assist with that. I'm happy with the advice and assistance they have given me.
Shannon Brown was absolutely a pleasant to work with. She always answered my calls and emails promptly. She definitely deserves a shout out.
Cole proved to be a great asset in navigating the process. Asli, left much to be desired. There were multiple instances of misinformation, confusion (on her part) as to how the process should progress, and overall Cole found ways to assist and move things forward while Asli's competency was questionable.
Response from Veterans United
Hey Thomas,
I really appreciate you sharing your experience. It’s great to hear that Cole was such a helpful guide throughout the process, but I’m sorry to hear that other parts of the experience left you frustrated. Clear communication is so important, and it sounds like we could have done a better job making things smoother for you. If you’re open to it, I’d love for you to connect with my team so we can learn more and continue improving. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Everyone was great in responding to questions. The whole process was smooth.
I can't say enough about the experience that my wife and I had using veterans united. I will never use another mortgage lender!!!! Best group of people to work with!
All was Great 🙏🙏❤️❤️
John Parker is exceptionally knowledgeable, he is quick to respond and was extremely helpful through the entire process. This is my second home loan he has helped me with. John is the absolute best.
Honestly so impressed by their attentiveness and willingness to find answers to all my questions and concerns. Such a great team to work with!
Veterans United was easy and the people were friendly.
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You guys were great and were very attentive to my families needs. Thank you all!
Our loan experience with Christopher and his team were exceptional. This is not our first VA loan nor our first home. They were on target with the timelines and very responsive. From the beginning of the process (Pre-approval) till the end (Closing) it was an awesome experience with Chris and team and! The client portal with the to-do list assists clients with what needs to be submitted. The resources are definitely recommended for new home owners. If you’re on top of submitting your docs, your loan will process will go much smoother. Even with S.L.O.W sellers agent and a slightly chaotic and somewhat challenged Title company Staff that we worked with, We Were able to close in 30 days! Thank you Chris, Jake and Matt. We definitely recommend This Team and Veterans United Home Loans!
Thank you so much. I would recommend working with Mark or Josh to anyone.
