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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 371,650 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

My Veterans United team was amazing and made my first time home buying experience amazing. I will definitely use VU for my next home purchase.

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Thank you for your diligence and hard work for your professionalism and warmth. God bless you all

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
Photo submission from Richard H.

Veterans who are looking looking for a home loan you have found what you are looking for. I have financed homes in the past and this was by far the best company.

headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

This was my third home buying experience and the team made everything so smooth. The preapproval process, approval, closing - through all of it the team was communicative and supportive. The app-based document uploads and communication was fantastic, and the concierge team made everything even outside of the mortgage process - like home owners insuance - a breeze.So much better than my last two transactions with a large, well-known company.Thanks for all the help!

headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Wilder

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend
headshot image of Amanda Baker

Loan Officer: Amanda Baker

NMLS# 2132117

5 out of 5 Stars
Would Recommend
headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Chris B. is Through the Roof!

This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!

headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

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5 out of 5 Stars
Would Recommend
headshot image of Scott Devoto

Loan Officer: Scott Devoto

NMLS# 2015422

5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

1.5 out of 5 Stars

If your Underwriters have an issue with paperwork when the spot it have them call the parties involved with the loan and tell them the problem, how they need it to be fixed, and that timeline to get it fixed to make the process more efficient and seamless meaning that closing dates will be met and no one has to scramble for the last two days before they close to get 7 things fixed that could've been fixed in the 3 weeks prior that no one contacted us the work ethic of those individuals is sloppy and negligent word of mouth information is not reliable and should not be used to relay information that is time and monetarily sensitive the two best people on our team were firstly Katy who contacted us quickly gave us all the information we needed or could give us and never failed to answer the phone when we missed a call from her and jodi who saved the loan process when the Underwriters failed to process everything and get it fixed before the closing date the communications skills in the group are lacking and need to be corrected being as it is your job also listening to the person who your team is tasked to help with the home buying process would help like if they say that email or texting is not a good method to communicate quickly and to call because of legal job restrictions you should observe that and use that to communicate more effectively and efficiently

Response from Veterans United

Hi Nathan, We are thrilled that your home buying concierge was able to provide updates throughout your process. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We also realize that the home buying process can become tense when working to gather the required documentation close to closing and can result in a closing delay. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, but are not in direct contact with any borrowers. We want everyone to feel that we go above and beyond to deliver outstanding service and work to make that process as easy as possible. By providing direct contact information for all of our Loan Coordinators, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. A member of our Client Advocate is available to speak with you as it is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.

5 out of 5 Stars
Would Recommend

I can't say enough about how amazing Ross, Jim and Katy were during our home buying process. I was literally amazed more times than I can count at how organized, timely and responsive everyone was. Buying a home is a big task but the systems, website and staff at Veterans United made it so easy and enjoyable, I can't thank them enough.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend
Photo submission from Quentin H.

Thank you to Ryan Herman and his team, from retirement to cancer survivor to homeowner. I can't take creditvwithout my loan agent, I appreciate you guys for being ESSENTIAL to me during the pandemic. True definition of Veterans United

headshot image of Ryan Herman

Loan Officer: Ryan Herman

NMLS# 1154699

5 out of 5 Stars
Would Recommend
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

4.5 out of 5 Stars
Would Recommend

Overall, the process was super quick and easy. We went from first application to closed in 6 weeks and it would have been only 5 weeks if the appraiser hadn't gotten sick. Most of our paperwork was done online which made closing much faster than normal.

headshot image of Lane Reddick

Loan Officer: Lane Reddick

NMLS# 1924895

5 out of 5 Stars
Would Recommend

Always a great experience working with the good folks at VU. Will surely recommend to anyone looking for a home loan in the future and I'll definitely use VU for home loans again.

headshot image of Phyllis Gatlin

Senior Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
Would Recommend

Brant Batson and Gretchen Hopper were our loan team and we had a great experience with them. They patiently walked us through the process, answered all our questions and were a fantastic resource for everything we needed. I would definitely reccommend them to anyone looking to buy a home in this tricky market!
- Mariana

headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend
headshot image of Eric Whipple

Loan Officer: Eric Whipple

NMLS# 1955172

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5 out of 5 Stars
Would Recommend
headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend

The home buying process went great and I couldn’t be happier. I’m very thankful for veterans home United and everyone involved. Victoria is a rockstar!

headshot image of Victoria McGhee

Loan Officer: Victoria McGhee

NMLS# 2030084

5 out of 5 Stars
Would Recommend

Veterans United was exactly what I was looking for as a first time homebuyer. I shopped with other lenders and none of them could give me the security that I felt I had working with Veterans United. Every step of the process was a breeze. Thanks again to the whole team!

headshot image of Jessica Bailey

Loan Officer: Jessica Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend
Photo submission from Chase W.

Great communication, very helpful, kept us informed through the entire process!

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

Blake is great with communication and answering questions! He is a great asset to Veterans United and definitely recommend him. If you use my name please use Shane as do not go by Leslie.

headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend
headshot image of Elizabeth McAskill

Loan Officer: Elizabeth McAskill

NMLS# 1824875

5 out of 5 Stars
Would Recommend

We recommend everyone to use our team. They just awesome, words can't even describe them or how much work or effort they put forth to helping us with our home loan. Again thanks everyone from the Collins family

headshot image of Connie Pierce

Loan Officer: Connie Pierce

NMLS# 2170056

4.5 out of 5 Stars
Would Recommend
headshot image of Britt Blaesing

Loan Officer: Britt Blaesing

NMLS# 1770415

More Reviews

See all 371,650 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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