The staff, especially Todd and Rachel were fantastic. The made things easy and we felt comfortable through the whole process. They treated us like family!
Everyone was very professional and nice. If they didn’t something they would find out and get back to you.
Terry and his team are the best at what they do. Customer Satisfaction is their goal. If any issues arise, they are on it immediately.Terry and his team really treat you like family! Keep helping Veterans realize their dreams!
I was up against a hard deadline with another bank that decided to raise my 5.9% to 8.4 by 10/01/25.I called "BS, and called Veteran's United, and finished my refinance in 30 days, Wow, that was fast!One discrepancy which burned my ass like a three foot camp fire was a lack of "COMMUNICATION!"Veterans United gives you a text message to do most of your back and forth communications, and a phone number attached up top.Each time I needed something time sensitive, which was three different times during the entire process, I had to make phone calls, and additional text messages to get a hold of one of four (4), people assigned to my case. Hours went by when I expected at least a heart beat text message but no, my last text message from a day or two ago has not been answered, and have not received the requested call back from the manager on my case!Communication is everything in any relationship, however my back was against a wall and had to endure the process.Refinancing a home is not in my wheelhouse, it is however the employees of Veteran's United. I think they like anybody who deals with the public get complacent and tunnel vision on one thing or too many things at at time.My Veteran's United case workers:1. Ryan Sherman
2. Selina
3. Adam
4. DaneOverall Veteran's United was pretty good, and got the job done.Thank you all for assisting me with my refinance, it is much appreciated a great deal!Sincere Appreciation,Darrell F Martin II
Okinawa911@aol.com
Very friendly staff and super easy to work with. They helped us get an approval letter in less than a day to help us get our dream home! Would absolutely recommend.
Hard loan to do stuck with me thru whole ordeal
Toby, Rachel, and Chris were all so kind and helpful throughout the entire process. They made it easy for me and got me in my new home without missing a beat. Would recommend 10/10
Easy process and great help from the whole team.
Veterans United team was great to work with. It made for a smooth loan process. They kept me informed along the way with the online process. Now thanks to their hard work and dealing with the COVID virus I’m truly a Proud Veteran Homeowner!
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A great loan team, they worked together and were passionate and dedicated to making sure I got the loan I deserved. If I had a problem loan related Jayden and the team made sure I understood it and worked on it as best they could.
If you decide to go with Veterans United, please be patient with your team. This process is a long one and can get overwhelming. My VU team was always just a phone call away. Jessica and Harley walked me through my first home buying process, step by step.
Absolutely awesome group of people,the hardest working ive been involved with it was a pleasure to work with them and definitely recommend they are the best at what they do.
Very good experience with Vincent and team!
