Overall, my experience with Veterans United was not smooth and rather frustrating. I will be refinancing in the near future and they will not be my lenders.
Response from Veterans United
Katreese,
I’m really sorry the communication from your team came up short. Our Client Advocate team is looking into this for any follow-up coaching opportunities we can share with your team and our training managers. You’ll have a voicemail from Dave with his direct extension if you’d like to discuss anything else from your experience with us. We’re here to make this better however we can. Thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
Thank you Tim and team.
My experience with Veterans United was pleasant. They informed me daily on the process while my home being developed.Thank you!
Outstanding Performance by all teams involved.
Keep up the amazing work.
There was one person at your company who was not helpful at all. If I called with a question she did not return my calls. She cause a big delay in closing. If Angelica had not stepped in I think that I would have back out of the whole process. I do not remember her name but Angelica will. She was the only one who was very rude when I did talk to her and she would not answer questions. Only Angelica and Tiffany did for her. She does not need to work there.
The best loan experience I have ever had buying a home. Very knowledgeable. Will always answer your questions in no time at all. From step one until closing mark Reid and his team were awesome. I highly recommend my fellow soldiers to get their home loans through mark Reid and his team at veterans United. I couldn’t be more happier and felt respected during my loan process. Thank You Mark Reid your the best.
Highly recommend Veterans United, my home buying experience was painless and quick. They have an efficient and dependable team!
The whole team that worked with our family was Amazing, Great, Helpful, Understanding and fast acting.. Josh's team gave us the VIP in customer service!!They all ROCK!!
Great experience, everyone was knowledgeable, caring , and fast with processing. Mike and his team were wonderful!
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For a first time home buyer, there is alot of things that have to be done, and veterans united and the realtor they recommend, make it easier to get through all of the red tape, paperwork, hurdles and just make homebuying a lot less stressful
Veterans Home United made my wife and I feel like family.
Was an excellent experience with Veterans United Team !!!!
Veterans United was easy to work with and our loan officer was great, however the rates are not very competitive compared to other military banking institutions. At time the rates were 0.5-0.75% higher. I would suggest either lowering your rates or allowing for a re-lock if rates drop after the initial lock. In the volatile market we currently are in this will help keep customers and truly allow the lowest rates for the customer.
