Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
We inherited our property after the pasing of my father in law. Its a large property that supports a busy art community wihich added many callenges for financing. Adding more challenges, we are retired on a fixed income. From the fist contact with veterans United i knew i had made the right choice in financing. We also knew it would be difficult. From our first contact with Kaleb we felt Veterans United would make it happen. It took a bit of time butwexwere able to close our loan, remain on our property and continue assisted a wonderful group of artists. We couldnt be happier! I highly recommend veteran's give Vetrans United a chance to make your dreams come true.
Our team was exceptional! We were first time home buyers and were weary about the overall process. Our team did a wonderful job ensuring we fully understood each milestone in the process and provided sound advice along the way.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
The Veterans United team was awesome in every sense of the word. As a first time home buyer, they kept me informed and alleviated the stress in the whole process. Shout to Jay and Amy! Thanks for all your help and effort in helping me find my dream home!!!
The entire Team are all proffecionals, on point and on time.
Me as a veteran will recommend to any veteran that may be considering buying a home.
Semper Fi.
Thank you
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I'm 62, and still, a home purchase could still be a scary, arduous experience. With Matt and the VU team, I felt like a very wealthy (I'm not) person with a giant team of experts at my disposal. I slept well at night during and after closing. They did all the work and I'm greatful.
I really had the best team. Everyone was phenomenal. Thank you all.
Happy with my experience. Kept in contact with us all the way through the process.
Derek, Greg and the whole team at veterans United did an amazing job. Our first potential home in Tennessee was a rollercoaster and Derek was there for us every step of the way. When the deal fell apart, Derek assured us the right place would present itself. He was correct. We found our dream home and once again Derek was there as well as Greg to help facilitate the transaction. We had a short window, and thanks to their combined efforts, we were able to close and move in just in time. Thank you to Derek, Greg and their team at Veterans United?
The process is really smooth and you are able to reach out to one of the loan officers at anytime by email or phone. The turn around response time is quick.No question goes unanswered by the team, which I appreciated greatly, especially since everything was done through emails and calls until the final stage.Thankful for the notary coming to our home since my husband is in a wheelchair. They made the closing process easy for us, which I greatly appreciated.Hats off to everyone involved in the process. You know the saying “trust the process”, you truly can when working with Veterans United Home Loans.
