Danny Freeman and his team have helped me close on four properties in the past five years. Their consistency and professionalism have instilled trust in me which I have repaid with return business. You will not find an easier loan application or a more attentive mortgage team.
Guided me throughout this process always knew what was going on and where we were in the process
Everybody was friendly and professional. They did a great job to ease my worries even when I was being difficult.
Thanks to everyone who helped me get through this on purchasing my home thank you again 🙏🏼👍
They made the entire home buying process much easier for us newbies. Mr. Ben Choi and his entire team were available around the clock to answer any questions that we had. If I had to do it all over again I would still go with Veterans United Home Loans but I would personally request Ben and his staff. We couldn't be happier
This team made the process so easy. Zero stress. I cannot thank them enough!!!
We have used Veterans United multiple times. We always have 5 star service
Haley and her team (especially Brie Flippin) were outstanding throughout the application and approval process. Despite technology incompatibility between VU and my Credit Union which slowed down transfer of my information to VU, the team worked with me in every way possible so I could comply with their requests for information.
They were supportive and encouraging and made me confident that they would complete the process as quickly and efficiently as possible. It was frustrating at times, but overall, it allowed me to purchase my dream home and move forward with the next chapter of my life! I highly recommend Veterans United to any Veteran wanting to purchase a new home!
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This is the 3rd home we have bought with Doug and his team's help. Always an easy straight-forward process.
My military background, Leadership Academy, 95th Division Drill Sergeant School, demands excellence in all we trained. Pride in Self, in the US Army, and in Country. I will always be sworn to defend the Constitution of the USA, against all enemies…. Both foreign and domestic. And I am SOLD on Veterans United!
The entire team was simply Amazing. We owe them a debt of gratitude!
Sara Treat was an incredible loan officer who walked us through every step of the process. She was so helpful and answered every question I had with so much details. She made our move pleasant, simple, and easy! Great experience from start to finish!
Well after we were sent over to the loan coordinator it went down hill from there. The communication stopped almost entirely and we were finding out important information by either text or email and in some cases by someone else all together.
Response from Veterans United
Hey Andrew,
I'm really sorry to hear that communication dropped off after you were transferred to the loan coordinator. You should always feel informed and in the loop, especially when you're navigating something as important as a home loan. It sounds like you were left to find out key details through texts, emails, and even from other people, which isn’t the experience we want for our borrowers.
We'd really appreciate the chance to look into this further and see how we can do better. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d love the opportunity to talk more about your experience.
