Great experience and very easy.
Thank you to Lucas H. & team for helping my husband and I, first time home buyers. We had a lot of questions and concerns throughout the home buying process and our loan team did their best to help us. We love our new place and the condo is perfect for the two of us and our fur babies. We’re having a lot of fun setting up our home. Thanks again
I didn’t have issues with Hayden but I think the underwriters dropped the ball. 8 days prior to closing, I requested to move the closing date up 24hrs. We were good to go. 48 hours prior to closing, underwriters decided a signed doc was not good enough. In the end, I had to pay for an extra night in a hotel and a babysitter for an additional 24 hrs. The document the underwriters had for 5 weeks. No need to have waited until the end to have us resign the doc. Hayden was transparent but someone dropped the ball.
Response from Veterans United
Randi, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Veterans United was a wonderful experience from start to finish. They understood my situation and accommodated me. It was my first time buying a home and I'm glad I had Veterans United to guide me through the process.
The whole VU team was exceptional and never left me wondering what was next it was an extremely great experience.
Excellent experience with the loan team and process. Very thankful to have had Alex to explain some of the details of the loan and process, being a first time home buyer.
This was a pleasant experience. Veterans United made the horror stories of home buying seem fictional and really care for their clients. They are knowledgeable and fight to get you the most for your money during this financial milestone. The only lending company my wife and I will
Ever recommend.
The mic is mine thanks for the machine
Thanks to Evan Oswald and his team’s persistent efforts my family is satisfied with the outcome of our first house. I am truly grateful for the support and encouragement that we received during our house hunting over the past two years. Everyone was helpful and supportive of our needs. Thank you Veterans United for your professional and patient services to me.Joe😀
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Very seamless process. Kept me on point with everything!
This was a very pleasant and easy experience through Veterans United, even with a global pandemic going on.
Only fail was the homeowners insurance process. But other than that everything else was perfect.
