5 stars. Quick easy smooth refi . We are very glad we found Veterans United. During our refi we had a death in the family and our loan officer Steven Ross sent us flowers. Wow, what other company would do that.
Everything went very smoothly and I appreciated some of the concierge offerings. The agents and specialists were all very helpful and not worn down. Always able to return a call or answer any questions I had.My only downside was that the underwriting had forgotten to add the transfer tax to the closing costs until literally the last day, adding an additional 50% to my total closing costs which is HUGE. If this were local to Vermont only, I could maybe understand, but this is done in the vast majority (minus 13 states) of the country. The closing costs were very important to me since they were where all my money went!Otherwise, no other problems communicating, getting a hold of anyone, and I dealt with fairly happy people the whole time!
My loan took additional time due to needing paperwork from my association. Matt Colgin and Kara Muenks were so unbelievably helpful and patient throughout the entire process. I am so grateful that they were on my team for this whole process. As a first time home buyer I did not know what to expect but they made it happen. Thank you so much!
First time home buyer and I never thought this process of buying a home would be so quick and easy. The team is there every step of the way to help you along the process. This program really works and helps veterans.
Underwriter almost lost the sale. My experience with him turned the experience upside down on how I viewed the whole process. He was asking for things last minute that should had been addressed a few weeks before closing. Everyone else was great and very kind
Love Veterans United, the team made it a very easy experience, they were always available, responded to emails promptly, got the job done and they cared and that is what made it an awesome experience!
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Doug, Gage, Megan, Jenny were all outstanding. Home buying is the most stressful thing one can do, and having a team of people that work their ass off for you, and actually care about you is invaluable. I would not trade my exeprience with Veterans United for anything, and I am extremely grateful for everything they did for me and my family.
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Thanks to the veterans affairs who made my dream home come true.
