The company don't communicate very well with the buyer
Response from Veterans United
Hey Robin,
I’m sorry to hear communication didn’t meet your expectations. You should always feel informed and supported through your loan process, and I regret that wasn’t the case here. I’d like my team to learn more about your experience—please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday, 9 a.m. to 5 p.m. CST.
Tyler was exceptional. I live in California and in spite of the time difference and day of the week, he made himself available to answer all my questions. I've already recommended him to some family members and will continue to do so for whomever reaches out to me for a reference.
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Experience first-hand why 354,866 homeowners give us a perfect score!
This was our fourth time working with Veterans United, and once again, they did not disappoint. Each experience has been nothing short of exceptional, and this time was no different. The entire loan team demonstrated top-tier professionalism, care, and efficiency from start to finish. Their consistent excellence, especially in serving military families, makes them our go-to for home financing. We highly recommend them to anyone looking for a reliable, transparent, and supportive lending team.
Adam and his team have been very helpful. Answering every question I had in great detail. Also very prompt at returning calls.
Dan and Shelby were absolutely awesome. They kept us on track and made sure we understood every step of our loan process. Amazing experience when you have people like these two helping you! Thank you so much for everything.
These are the best people to work with. They made the whole process simple. They are very professional and people oriented. It was a pleasure to work with the whole team.
The loan team, OUTSTANDING! I had zero issues and cannot thank them enough for a smooth process.
Thanks to David and Rae and the entire VU team, my loan process and closing went smoothly because of their professionalism and expertise. David and Rae did an outstanding job keeping me abreast of what tasks I needed to complete in order for me to successfully reach my closing date. Thank you, David and Rae, for your excellent work!
Veterans United made the entire home-buying process smooth and stress-free. Their team guided me through every step, from pre-approval to closing, with great communication, patience, and professionalism. As a veteran, I truly felt supported and appreciated. I couldn’t be happier with my new home and the experience overall!
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Experience first-hand why 354,866 homeowners give us a perfect score!
You guys rock appreciate all you done for me
Everyone was very patient throughout the process. Lot of uncertainty in the selling of my home but they stood firm and got the job done. I was saved thousands of dollars through the teams dedication to excellent service. Thank you all very much.
From start to finish Veterans United made buying a first home easy, stress free, and fun!
Very thorough on what is expected, very up front and easy to understand. The agents were very friendly and kind. Thank you for all your help. I am enjoying my new home immensely!
It was a wonderful experience overall. Couldn’t have been happier with the entire team.
