My veterans united team not only made the process of buying and closing on a house the least stressful thing compared to other horror stories i hear from other mortgaging companies but they also in the process helped raise my credit score by 65 points in the process i couldnt be happier and if i have any future purchases it will definetly be with them
It took over a week to resolve an employment issue before the underwriters decided to listen to what I was saying about the unique situation regarding my employment. This drug out the closing to the last minute.
Response from Veterans United
Hey Michael,
I really appreciate you taking the time to share your experience. I’m sorry to hear how stressful the process became while sorting out the details of your employment and getting to the closing table. That kind of uncertainty can be incredibly frustrating, especially so close to closing day.
Sometimes unique employment situations require additional verification for underwriting, but I understand that doesn’t make the delay any easier. I appreciate your patience in working through it and sharing what happened — feedback like this helps us improve how we handle similar situations in the future.
If you’d like to talk more about your experience, please don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Tyler was exceptional. I live in California and in spite of the time difference and day of the week, he made himself available to answer all my questions. I've already recommended him to some family members and will continue to do so for whomever reaches out to me for a reference.
I have tried in the past to purchase a home and finally with Veterans United I was able too. My experience with them was easy from start to finish. They handled everything and if they needed something I provided it. Just that simple, and 20 days later I am moving into my new house! Thank you to the whole team at Veterans United!!
This is my second time using Veterans United the process was seamless!
Being a first time home owner, I had no idea what to expect and felt stressed! However my team walked me through everything, and followed up to answer any and all questions!
My team is awesome. Made everything easy. Thank U all
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Appreciate all the help you provided me. Always there when I needed you concerning questions I had concerning the process. Can't thank you enough.
Ok now where do I start. My initial start with Vets United was a little rocky with the first loan officer and I was ready to jump ship, but then my home broker told me about the loan officer that helped her dad purchase a home before his passing. With one call I had all my files transferred on to BEN CHOI!!! Yes his name is in all caps because this guy is the GOAT!!! When I tell you no phone call went without being returned, no question asked went without an answer, and all the individuals on the team moved like synchronized swimmers so effortlessly. This experience was undoubtedly the most stress free when especially buying house if you could imagine. I would recommend Vets United to any veteran out there who wants a streamlined purchasing experience with great and knowledgeable customer service. Ben Choi and his team are who you need on your six.
Phil Stroessner and his team were such an incredible help for us. We went from selling our house, right into buying, and with complications along the way, Phil was always there to answer any questions we had! He answered promptly and gave us transparency and honesty you don’t get with many lenders.
Throughout the process, even when we had to change direction on the type of loan we needed, we were still able to maintain the same closing date. Believe me, this wasn’t an easy task, but Phil and his team were absolutely amazing in getting things expedited. We maintained the same closing date, and bought our dream home!
I am so grateful that we chose Veterans United to handle our complicated situation. They handled it with the utmost professionalism. Even after we closed they sent us a cute housewarming gift, which was so kind. It was a nice surprise!
I would highly recommend them to anyone needing a home loan. They were incredible the entire time.
These are the best people to work with. They made the whole process simple. They are very professional and people oriented. It was a pleasure to work with the whole team.
From the first phone call until the morning of closing, my team at Veterans United was there! So many members would reach out and ensure we had everything we needed and what we could do to not just help with buying a house but everything else. I heard the stories of buying houses and how scary it can be but, this was the smoothest process ever! 10 out of 10 and would definitely recommend!
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Asli & Amy were great. They both were there to answer any questions I had, and helped navigate through the entire process.
Very thorough on what is expected, very up front and easy to understand. The agents were very friendly and kind. Thank you for all your help. I am enjoying my new home immensely!
Quick, easy, and stress free
Marcus and his team were super responsive and very knowledgable. I believe I got the best possible deal on my cash out refinance and very much appreciated Marcus's expertise and guidance.
