Rachel Nielsen and Leah Maloney were amazing! Both were very responsive to my calls and questions and made the process very easy.
Thank you Aaron, Thank you Shayna. Thank you Jill You guys are awesome.
Tyler was exceptional. I live in California and in spite of the time difference and day of the week, he made himself available to answer all my questions. I've already recommended him to some family members and will continue to do so for whomever reaches out to me for a reference.
Second time working with Krystal & her team!....they do fantastic work, and have very friendly dispositions...
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The agreement that was negotiated was not honored and the loan officer Greg Heins did not return my calls after the closing. the repairs that were negotiated was not honored, in essence over $8K was short at the closing and i was not informed that the first payment was due on October first.
The house address did not have a postal mailbox to get my mail.
I had to contact the main post office, because the local post office did not store my mail,
I had to request permission to install a mailbox and request my mail to be delivered there.
I had to pay out of my pocket to get the repair that was negated prior to the closing, i need to get the balance to cover that.
Response from Veterans United
Hey Nathaniel,
I’m really sorry to hear about the frustration you’ve experienced after closing. I can understand how stressful it must have been to face unexpected repairs, confusion about your first payment date, and even challenges just getting your mail set up. That’s a lot to handle after what should have been an exciting milestone, and I’m truly sorry it’s felt so difficult.
While the VA appraisal helps confirm the property’s value, it doesn’t always address the full condition of the home or repairs that may have been negotiated between buyer and seller. Still, we should have communicated more clearly about what to expect before and after closing, and I regret that you felt left without support once things wrapped up.
We’d really like to take a closer look at your situation and the repair agreement you mentioned to see if we can provide clarity. My Client Advocate team would be glad to connect with you directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
These are the best people to work with. They made the whole process simple. They are very professional and people oriented. It was a pleasure to work with the whole team.
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VU was awesome to deal with. Everything went how it was suppose to. The lender , the underwriter , and the additional staff members that helped , all were great !!! If you don't believe me , go find out for yourself. :)
Crystaline's team was incredible to work with! Everyone was so helpful and instructions were clear every step of the way. It was also so refreshing to work with people who actually cared about us and were as excited as we were to finally purchase our dream home.
Very thorough on what is expected, very up front and easy to understand. The agents were very friendly and kind. Thank you for all your help. I am enjoying my new home immensely!
Kendall and the team were great! Kendall was very patient with us as we bounced through many offers. They answered all of our questions, explained how the process works, and made sure we were taken care of!
