My loan has already been sold off, also my loan was changed during the process further delaying the closing. Apparently these people had no idea what they were doing.
Response from Veterans United
Hi Brandon,
I’m sorry to hear your loan process felt disorganized and that changes caused extra delays. I can see how that would be frustrating, especially on top of your loan being sold after closing. Even when a different company takes over the servicing, you’re still part of the Veterans United family, and I don’t want you to feel unsupported. If you’d like to talk more about what happened, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Overall a very stress free experience. Everything was explained very well and all questions answered in a timely manner.
Veterans United made my home buying process flawless and easy. They took so much stress out of my hands and did their jobs flawlessly while keeping me updated every step of the way.
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
Veterans United were phenomenal. They walked us through each step and ensured everything was taking care of to our liking. I would 100% use them again.
these people are the best
Great people work with and highly professional.
Very responsible and responsive team.
Great communication all around the board! My first time buying a home and I came out with 10x fold more knowledge than going in, thanks to Alan. It was a difficult process but with VU helped make it as smooth as possible.
I would like to thank Mark, Dan, and everyone else that was part of the home buying process, it was truly a great experience for me. Excellent service, everyone involved in the buying process was helpful and ready to assist whenever I had any questions. Thank you!
Megan was so efficient and quick with our process! She kept us informed the entire time!
The whole "buying a home" could NOT have gone any better...
Great attention to detail when dealing with veterans and loan issues
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You finished on time for COE but your associate dropped the ball and didn't record a "to do" that could have delayed closing. If I hadn't caught it in the 11th hour, closing on the exact date probably would not have happened. Have her focus a little less on her vacation and a little more on my "to do's".
Veterans United loan process is quick, as long as you respond on time to information requested. They made my first time home buying stress free. I will recommend them any day, any time. They are the best!
I've never purchased a home before and didn't know where to start or what to do. Josh and his team explained everything in detail and terms that I understood and encouraged communication for any matter or concerns I had. Every to do item on their app was easily uploaded and extremely user friendly - I literally purchased a home using my phone!!! What I thought was going to be a slow drawn out process, actually turned out to be rather quick. Also the team members that provided home insurance AND the move coordinator who helps with utilities are awesome too. These people don't mess around about getting you into a home. 10 out of 10 highly recommend Vterans United!!!
Thank You ALL for a great life changing experience.
Christopher Mullins
