Kara my lender was super amazing, knowledgeable and on always 100% on point and on top of it all. She knows her stuff and will advocate for you. She saw everything through from beginning to the end tirelessly through days and nights. And I knew she was in my corner from Day 1. She was resilient in fighting for the very best for me and also cheering me on. Jennifer was also A-1 in terms of patience, kindness, perseverance, communication and efficiency. Her knowledge and effort to see everything through to the finish line was unparalleled and not only impressive but came from a sincere heartfelt place. She is the calm in the storm. Justin also, Josh, Monica and Joedi! You guys are amazing. I appreciate you. Thank you and Thanking GOD and my Lord and Savior Jesus for a team unlike any other. I trusted you and you did not fail. 💯 times over Thank you. You can trust them while going through the process. They are in your corner and ready to get you across the finish line to be a homeowner! I was blessed by God to have such caring people who were not about numbers but about me and those I love: my daughter, Mom, significant other, Dad and my entire family and the legacy and precedent this has now set. This was my family and Grandmothers’ dream, Nan and Grandma, and you made it come true. Thank you! Thank you! Thank you! I am more than blessed! God did it! You did it! WE did it! 🫶🏽❤️🎊🥳🙌🏾❤️💝
Whole team was professional, courteous, and outright genuine. Mike and Crystal really took care of it all. Thank yiu
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Thank you for all the help through the entire process
This was my wife and I's first time buying a home, the process and the app were very straight forward and easy to use. Our team were there if we had any questions and eager to answer all of them and help us find the answer if they themselves weren't sure.
Our whole team was very good to work with, very knowledgeable and always ready to answer questions.
Arlo and Anna were the greatest! I was very nervous about buying a home, and they made it easy all the way from the beginning to the end! They were very responsive to any questions and even though everything was done electronically I felt they could not have done anything else to make it such a great experience! I will tell everyone I know to give them a call!
We had an excellent experience with Veterans United Home Loans from start to finish. The entire process was smooth, professional, and much less stressful than we expected. The team was always responsive, answered all of our questions quickly, and kept us informed every step of the way.They made the VA loan process easy to understand and worked hard to make sure everything stayed on track through closing. Everyone we worked with was friendly, knowledgeable, and genuinely cared about helping us succeed.I would absolutely recommend Veterans United Home Loans
to anyone looking for a mortgage lender, especially fellow veterans and military families. Great communication, great service, and an overall outstanding experience.
I always felt it took forever to get ahold of my loan officer. For the amount of money on the hook reaching your loan officer (whom the entire VU team would refer you too for any technical questions) was like inquiring and getting an answer (MAYBE) in 7 days. My realtor believed that she was extremely difficult to reach (given the magnitude of lending in a large home purchase). When purchasing my first home, my loan officer was always available but I went against my better judgement off a referral to use VU instead. It took up until my closing time to get changes to final disclosure typos fixed (requested in first of three loan disclosures). The loan officer was impossible to get ahold of by myself, my realtor and title attorney at closing to address a wire discrepancy.All around my VU experience was subpar.
Response from Veterans United
Hey Joshua,
Thank you for sharing your experience. I’m very sorry to hear how frustrating the communication throughout your loan process felt, especially during such a significant purchase. Buying a home should come with clear guidance and timely responses, and I can understand how stressful it would be to feel like you were struggling to get answers when important questions came up.
I’m also sorry to hear about the delays surrounding the Closing Disclosure corrections and the difficulty reaching someone during the final stages of closing. Situations involving document updates and funding details are understandably time-sensitive, and I can appreciate how concerning that experience must have been for both you and the professionals working alongside you.
While I’m glad your loan ultimately closed, I understand why the overall experience left you disappointed. Your feedback is important, and I’d appreciate the opportunity to learn more about what happened. If you’re open to speaking further, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Our entire team did an amazing job keeping us informed and we’re very pleasant to work with! Kenzie tree went above and beyond for us during this purchase and we are beyond grateful for her and the rest of the veterans united team. Will always use veterans united for our home needs.
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
Every question answered, the best place getting what you need done!
Bryce made the entire process seamless and worry-free. This was my first time utilizing the VA Loan and naturally I had lots of questions, so the team ensured I knew what was happening every step of the way.
This was, unfortunately, a very frustrating experience for a nearly $500,000 transaction.I initially connected with Jeremy months before purchasing and specifically reached back out once we unexpectedly went under contract. I was told my realtor would be reaching out, but over 30 days passed without Jeremy and my realtor ever connecting, and I only discovered that myself after proactively checking in with my agent. At that point, we were within days of potentially losing our financing contingency and risking a $10,000 earnest deposit. I ended up coordinating communication between the parties myself just to keep the transaction moving.Communication throughout the process was consistently poor. Questions were often answered with only a few words and little to no explanation, which forced me to independently verify numbers, timelines, and next steps throughout the transaction. Important information that should have been communicated proactively repeatedly had to be requested multiple times.In the final days before closing, we received multiple revised Closing Disclosures at once with changing numbers and no explanation regarding which version was final. We also had to repeatedly ask for basic closing information, including instructions for how funds needed to be delivered, despite closing being only days away.At closing, there were also issues with incorrectly dated and notarized documents that required last-minute correction in order for funding to proceed.The loan ultimately closed, but the overall process was disorganized, reactive, and far more stressful than it should have been. For a transaction of this size, I expected significantly stronger communication, coordination, and professionalism.
Response from Veterans United
Hey Matthew,
Thank you for taking the time to share such detailed feedback. I’m very sorry to hear how stressful and frustrating this experience felt, especially during such an important purchase. Clear, proactive communication should help create confidence throughout the process, and it’s understandable that repeated gaps in communication and uncertainty around next steps would leave you feeling unsupported.
I’m also sorry for the confusion surrounding the Closing Disclosures and final closing details. Receiving multiple revised documents without clear explanations, especially so close to closing, would understandably add unnecessary stress to an already significant transaction. I can also appreciate how concerning the last-minute document corrections at closing must have felt.
While I’m glad the loan ultimately closed successfully, I understand why the overall experience did not meet your expectations. Your feedback regarding communication, coordination, and responsiveness is important, and I’d appreciate the opportunity to learn more about your experience directly. If you’re open to speaking further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Purchasing a home has many variables out of your control. Veterans United made the financial piece very transparent. Their user interface made completing tasks easy to accomplish
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
100% professional n honest.
Went smoothly, only small complaint was Veterans United phone tree. When we did get ahold of our loan team they were prompt and helpful.
