We were very pleased with the polite and professional service we received from Tyson Brockmeier and his financial team throughout the process!
The whole Veterans United team was great to work with. Everything was in order and buying a house was easy.
Melissa and her team did a great job as always!! Thanks for all of your help!
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
Colin and his team are fantastic! Highly recommend.
I have only thanks and appreciation for the work that you guys have done for me, my wife, children and I are happy with our new home.
Very pleasant to work with a professional staff.
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I want to give humongous shoutout to Dan Reynolds, Evan Mehuys, Donna McDonnel, Noadiyah Jones, and the whole VU team I interacted with. This process of buying a home was very easy due to the superb knowledge and professionalism of all members involved. Any questions or concerns I had were addressed promptly and immediately. From start to finish, this was an absolutely amazing experience. If you’re a military member/veteran, I highly recommend. Thank you all for the amazing job you continue to do everyday!
Matt and his team made my home buying experience so easy. I am moving from Oregon to Arizona and I was in Oregon the entire time while my husband was in Arizona. They answered all my questions and always made me feel important. I will always come to them for my home buying or selling needs. This is my 2nd time with Veterans United and it was a wonderful experience both times.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Wonderful people to work with.
Very communicative team. I found Veterans United based on positive reviews from other veterans on Reddit. I was pleased with the service I received.
Everyone was very nice and helpful and got us through the process of our first VA loan with no delays or trouble
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Bryant, Erin and their team was great and even when at times when I was being impatient they kept everything going and got us into our house right on time!!!
This is an overall review of the company as a whole . There is a lack of communication an apparent laziness as well as clearly not enough resources or diverse applications or systems to allow smooth transactions between veterans, civilians and realtors. The whole process for my family was Nightmarish. NO I WILL NOT BE RECOMMENDING THIS COMPANY TO ANY ONE
Response from Veterans United
Hi David,
I’m really sorry to hear how frustrating and overwhelming this experience was for you and your family. Describing the process as nightmarish and calling out communication concerns is not something I take lightly, and I’m sorry we left you feeling this way.
You should be able to rely on clear communication and a smooth process throughout, and it’s disappointing to hear that wasn’t your experience. Your feedback is important, and it highlights areas where we need to do better.
I’d really appreciate the opportunity to learn more about what happened and take a closer look. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
Great service !!
Very professional team. They’ve helped every step of the way. Very patient and understanding.
Angela, Hope, and Dez were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!
