I cannot recommend Veterans United highly enough! A special thank you to Sean Newcomb and Paige Thompson for their exceptional professionalism, dedication, and unwavering commitment throughout our homebuying journey. Sean's outstanding leadership, knowledge, and willingness to go above and beyond, combined with Paige's incredible responsiveness, attention to detail, and genuine care, made an otherwise stressful process feel manageable and rewarding. Their communication, patience, and determination to help our family achieve homeownership were truly second to none. It's rare to find a team so genuinely invested in the people they serve. Veterans United should be incredibly proud to have these two representing their organization. An absolutely phenomenal team that deserves far more than a simple 10/10 rating...
Working with Jordan and his team was an effortless experience from start to finish during our financing process. They responded to our questions with remarkable speed! Every step of the way, from obtaining our preapproval letter to the final closing, was thoroughly explained. The VU portal turned out to be an invaluable resource for us borrowers, as well; it was user-friendly and contained all the necessary information, from finding homeowner's insurance to details about moving services. Every member of Jordan's team was eager to help. We were pleasantly surprised to discover that we received a $200 reduction in our mortgage payment from the original quote, thanks to Jordan's skillful use of our excess seller’s credit to secure a better rate. My wife and I were truly impressed by their dedication throughout the entire process until we received our keys. Keep up the great work, VU! It's fantastic to see you hiring people who genuinely care about veterans. And to Jordan and his team, your exceptional efforts are greatly appreciated!
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
The people were nice and easy to work with and everything was easy to submit. The initial loan I was offered had several thousand dollars of fees that other companies wouldn’t have charged. I had to get a competing loan offer to get these waved. When the time came to close I was blindsided by costs far higher than what was given to me in earlier estimates. I expected the information given to me to be accurate but instead I almost couldn’t afford to close. I was given a credit by the seller to fix some of the issues with the townhome I bought but none of that money is left after closing. I expected my agent to give me accurate information to make informed decisions and plan my budget accordingly. This did not happen. I have already talked one of my friends into walking away from veterans United.
Response from Veterans United
Hi David,
I'm glad to hear the team was friendly and made parts of the process easy, but I'm sorry the financial side of your experience was so frustrating. I understand how stressful it must have been to face unexpected costs at closing, especially when you were relying on earlier estimates to plan your budget. You deserved clear communication throughout such an important purchase. I'd appreciate the opportunity to look into your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The team we worked with was truly amazing, and patient with us, helped us through the whole process with as less stress as possible.
My team was amazing if I ever decide to buy another house I'd request my same team thank you guys so much
The team at vu helped us to get the house we wanted with little to no stress at all on to us. They are very friendly and you can tell they are here to help.
Best decision ever made. I was scrolling FB and Veterans United popped up and I was passing time anyway however I thought I may consider relocating in the near future. So I was checking the site out and answered a few questions and that became the best experience of purchasing a house you cannot imagine. At the time I was curious how much I qualified for in case I decided to make the move, so about six months went by and I had a contact in an email Veterans United had sent when I had inquired when I was curious. I had kinda been looking at property and houses so I contacted Veterans United and they assigned a team to help walk me through the purchasing process and insured me if I need anything give them a call. When I called if they did not answer, within 15 minutes they would have called me back. The greatest part was the team they assigned to you is who dealt with you all the way through the process, so same contacts same person (not a different person) every call. The purchase, financing, insurance even the movers they had access to. I was so smooth and so effortless the felt more like friends than someone you was doing business with. Very personal and responsive in every way. I highly recommend and have shared my experince with numerous friends and family. They support everyone not only Veterans.
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Kenny was amazing! He went over and beyond for us. Very communicative and easy to reach. Without him our deal would not be completed for sure. Thank you Kenny!!
Kayla and Amanda were absolutely outstanding. They were always quick to respond and answer.
My second time using Veterans United. Easy process worked out well once again.
From the moment we place the call to Veterans United , we were confident that we were in good hands. Our loan officer Mr. Smith and his team were amazing! From start to finish, this team proved that they were not just another mortgage lender but one who truly carries and have the Veterans they serve best interest in mind at all stages of the mortgage lending process. God loves on us through people; we experienced His love at Veterans United. Thank you Mr. Smith!
Without the admin help this would have been a 0. No one went over anything with us. 800k and no one told us a thing about our loan.
Response from Veterans United
Hi James,
I'm sorry you were left feeling uninformed about your loan. With such a significant financial commitment, you deserve clear communication and guidance. I'm glad our administrative team was helpful, but I regret that the overall experience fell short. I'd appreciate the chance to learn more. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Christina was wonderful to work with!! She was very personable and answered all kinds of crazy questions I had. Her knowledge and advice were incredibly helpful when I was way too overwhelmed to make decisions.
James Walrod helped me and I felt like I got treated like a family member. He answered every call, email and text promptly and helped ease my stress. I am forever grateful for his knowledge and support. I highly recommend this company.
