Chase and Deena were amazing to work with. They were patient in helping explain everything and really had our best interest at every turn. It’s great to know some people still believe in good customer service.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
The team I had going through my process was crazy amazing!! Heather & Mike, Jayden, Melanie, and Phoebe. I just want to show gratitude and Thanks. 🙏🏾
The process was painless and everyone involved was incredibly helpful
My loan team was awesome AGAIN! I was so excited to be working with Nick and Anna again, they got everything handled for me perfectly. Amazing team work, communication and commitment! Thank you guys for getting me into my dream house!
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Easy to work with, informative, and works great for veterans.
Christopher was outstanding and made this seamless. It went exactly as planned.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Your team was amazing and got me through my first house purchased. I also appreciate all you guys hard work and making me understand how easy this process was again thank you.
Nicole Barber was so incredible. She answered calls for us even though we were in Alaska and there was a huge time difference. She was personable and friendly and super knowledgeable. Very grateful we got to work with her. She helped so much on the home buying process.
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Great! Charlie is great. Made the process easy and understandable.
Very professional, yet friendly. Matt and his team were able to assist us and explain everything to us so we could comprehend the home buying process.
Veteran’s United has provided the best rates and services for home purchases and refinancing available. I’ve appreciated their honesty and quick responses to questions that make the process go smoothly and expeditiously.
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
Zach and his team were tremendously helpful and made the buying experience seamless.
I have to go half score this time. No one once told me Hey turn off your auto pay or your gonna have to wait weeks for your mortgage check. I would have thought the company who owns the autopay could also stop it seeing that there the ones who also did the refinance.
Response from Veterans United
Hi Joshua,
I’m really sorry for the frustration you ran into here. Not being told to turn off autopay and then having to wait weeks for a refund is understandably upsetting, especially during a refinance when timing and clarity matter so much.
I can see why you’d expect that to be handled or at least clearly communicated, and it’s disappointing that didn’t happen. Situations like this should be explained upfront so there are no surprises.
I’d like the opportunity to look into what happened and help get you some clarity. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I couldn’t have asked for a better team for my first home-buying experience. Veterans United was efficient, knowledgeable, and made the entire process feel smooth and manageable. As a first-time homebuyer, I had a lot of questions and moments of uncertainty, but the team was always patient, responsive, and willing to explain everything in a way that made sense.They kept me informed every step of the way, provided clear expectations, and worked quickly to keep things moving without feeling rushed or overwhelming. I truly felt supported throughout the entire journey, from pre-approval to closing day.I’m incredibly grateful for their professionalism, communication, and dedication. I would absolutely recommend Veterans United to anyone, especially fellow veterans or first-time buyers, looking for an stress-free and positive home-buying experience.
