from the start to end we were able to reach Cole for questions and he got back to us as soon as possible,
Worst underwritter experiance I've have ever had! Did not follow VA loan guildlines. Demand a nitrate testing on an existing VA loan which is not required according to VA guidelines, then lied about not finding a recorded right of way even though it was on my current deed, certified current appraisal and even provided original survey it was noted..again over requiring.
1st loan officer either quit or was fired. Second loan officer finally got us through to closing but not before we requested a new loan coordinator..all total we were in underwritting if not 90 days it was damn close.NO WAY ID EVER RECOMEND VETERANS UNITED TO ANY OF MY FELLOW VETERANS!
Response from Veterans United
I can only imagine how exhausting it must have been to navigate such a lengthy underwriting process, David, especially with questions surrounding documentation requirements and changes within your loan team. I understand how frustrating it can be to feel like you're facing unnecessary hurdles when you've already provided the requested information. While I'm glad you were ultimately able to close, I know that doesn't erase the challenges you experienced along the way. This certainly isn't the impression I want you to be left with, and I'd appreciate the opportunity to better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
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One word. “Outstanding”
Helpful, Knowledgeable, Kind,Understanding
Made the process easy and seamless, excellent communication, extremely patient.
I could not believe the support I received from the entire team. There were no questions left unanswered. Whether I needed an explanation, resources or information, my knowledgeable and professional team which included Kohlie, Taylor and Steve were just a phone call or text away, no matter the time and day. They made an otherwise stressful process streamlined and less stressful. They checked on me often to make sure I understood the process and status. Not once did I ever feel like I was alone in the process. I felt very well taken care of. Like a group HUG. Thank you team. Michelle Crosby.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
I was so grateful for the whole buying process with Veterans United. They made it really easy to follow along with each step using the app. Thank you for making it an enjoyable experience.
I highly recommend Zach to anyone looking to use a VA home loan! He did an amazing job helping me through the process, especially when it came to obtaining my Certificate of Eligibility (COE). My situation was difficult, but Zach went above and beyond to get everything taken care of. He was persistent, knowledgeable, and dedicated to making sure everything worked out. As a service member, I truly appreciated his patience and effort in helping me achieve my goal of becoming a homeowner. I’m very grateful for all his hard work and would absolutely recommend Zach to anyone looking for someone reliable and committed to helping veterans navigate the VA home loan process!
Home buying can be scary, working with Veterans United wasn't. Every step of the process was clearly explained and tasks were easy to accomplish in the app. Our team was available for all of our questions and responded in a timely manner.
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As a first time home buyer I was nervous not knowing what to expect but, in our first meeting my agent Yolanda listened, she anticipated the entire team was there for me. Josh was there to advise me and handle the loan process . Wonderful experience!!! 😊
We are so thrilled to have worked with Veterans United. Jimmy Stranz was a wonderful loan officer who guided us through the entire process. We are very pleased with his professionalism, knowledge, and excellent communication.
Tim Alvis is great to work with as well as tje rest of the team. This is my 2nd home I have purchased with Tim.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Number one, I’m not Chester. You guys have screwed up our lawn so bad.
Outstanding service, I honestly don't know what could have been done better.Communication was crystal clear, I was able to ask multiple questions when unsure and received quick clear responses.I think a really really big part that pushed me from rating an 8 or 9 out of 10 to 10/10 is really the last little gift box I found on my new homes doorstep. It had a personal note that contained the little details most people don't care to write down or note or listen to because its only ever really important to me, but they listened, and the personal note really just sealed the deal. The gift box also included personalized items that couldn't have fit anyone better than me and my family.I genuinely couldn't say or think of anything anyone could improve or have better.Another really important thing during the hole process was really just the support and clear communication. dealing with my disability, alot of moving parts, talking to many people over and over can be really difficult and stressful for me even when for most it would just be any other day, but none of it was pointless. Every step of the process felt meaningful, reasonable, and I really felt I could trust my team because of it.I hope they and everyone on the team are able to enjoy great lives full of prosperity, and I mean EVERYONE on the team.
