I would not recommend Veterans United when looking to buy a home. Yes, they make things easy with how they basically have all the POCs for each step you have to take in the home-buying process and connect you with those POCs. But besides that, I really wasn't impressed with the quality of service. I would constantly have to log in to the portal and reupload or repeat my explanations for whatever was being asked of me. Then communication became an issue, as some members of my team were out or had other things to attend to, which I understand; life happens, but I think having somebody to fill in or at least address questions is not a hard ask. I also ended up finding out I was going to be due to pay closing costs just days before closing, which is also partially my realtor's fault as well. I really just didn't like the fact that I was basically the last person to know. Overall, not a good first-time homebuyer experience for me.
Response from Veterans United
Hi Ja'Twan,
I'm sorry your first homebuying experience wasn't what you had hoped for. Buying your first home should be an exciting milestone, and I can understand how frustrating it must have been to repeatedly provide information, struggle to get answers, and learn about closing costs so late in the process. I'm glad some parts of the process were convenient, but I know that doesn't make up for feeling unsupported along the way. I appreciate you sharing your experience and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everything on the vu side was easy and straightforward. My case was delayed significantly because of issues with the seller and it was a short sale. Vu held on and helped as much as they could.
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Very helpful though the whole process
Kyle was rated a 10. He was the only one who supported us to get the loan through in 60 days.
Lori did a poor job of verbal communication until the final week before closing & then she pulled it off during the final days. Communication is key in completing a job successfully. You don’t know us & our story and we rely on you for close follow up! I would recommend United Veterans based solely on Kyle’s superior service.
Response from Veterans United
Hi John,,
I'm so glad Kyle was there to support you throughout the process, and I appreciate you recognizing his efforts! I'm sorry, though, that communication wasn't as consistent as you needed it to be. You're absolutely right that staying informed and having someone follow up makes a big difference, especially during such an important milestone. I appreciate you sharing your experience and would welcome the chance to learn more about your concerns. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Molly Meis was incredible. She explained every detail throughout the process. Molly worked late to ensure I closed on time. I felt truly supported because of Molly’s expert understand of refinancing process.
We worked mostly with Annie Salazar who was top notch!! We both loved her.
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Love Jennifer, Dana, and Jeremy! It made the entire process easier having them by my side. All three of them are not only extremely knowledgeable, but were also very patient with me as this was my first time buying a home. I never felt like I was bothering them with all the questions I came up with along the way even after a plan was already in place. I truly feel so grateful to have met them and had them guide me through making the biggest purchase of my life. Thank you Jennifer, Dana, and Jeremy so much for all of your help!!
I wanted to take a moment to express my sincere gratitude for your incredible support throughout my home buying journey. Your team made the entire mortgage process remarkably smooth and easy from start to finish.
Going into this, I anticipated a stressful and complicated ordeal, but your clear communication, user-friendly portal, and constant guidance completely changed that experience. I always knew exactly what was needed and what to expect next, which gave me immense peace of mind.
Thank you for your professionalism, your dedication to serving veterans, and for helping me step into my new home with ease. I could not have asked for a better team in my corner.
Warm regards,Yolanda Feliciano
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
I couldn’t have asked for a better experience with Veterans United! From start to finish, Adriana, Danny, and Mike were absolutely outstanding. Their professionalism, dedication, and genuine commitment to helping my family purchase our home made the entire process smooth and stress free. They were always available to answer questions, explain every detail, and make sure we felt confident throughout the process. What impressed me most was how much they genuinely cared about getting everything right for us. They treated us like more than just another loan application, and that meant a lot. As a service member, it’s reassuring to work with people who truly understand and appreciate those who serve. Veterans United has an incredible team, and Adriana, Danny, and Mike are a perfect example of that. I would recommend them to any veteran or military family without hesitation. Thank you all for helping make homeownership a reality for my family!
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Alexei was very flexible and dedicated to supporting us in the process while we had an irregular contact schedule.
My entire time was professional and really cared about our needs and answered every question
I have ever had a home loan process go so smoothly and quickly. The entire team was great and was able to be ready to close in under ten days.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
I wish I would have came to VU first.. ill never go anywhere else. Highly recommended to any vet out there..we were taken care of and represented proudly.
The entire Team was great to work with! They were very knowledgeable and always willing to answer any question I had! Great experience working with Chance and his Team for the second time!
