I was walked through the whole process with clear and efficient communication. The whole process worked out well.
This is the second home I've bought with the Veteran's United team. As last time, I'd 100% recommend VU to any veteran looking to leverage their VA home loan benefit. The knowledge, responsiveness, and service is top notch.
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
I paid your company a ton of money to get the numbers right and you fumbled the ball through the entire process (which took a while due to the sell of my property) I explained that I did not have more to put down on my veterans united loan than I would be receiving from the sell of my house. Well in the end A drew out a random number down without confirming it with me had the final disclosure on Friday (we signed at the title company the following Monday) did not do his due diligence and did not update the numbers come Monday when he was contacted by the title company. We had such a horrible experience selling our Alaska house and the incompetence on that companies part veterans United did not have to make it worse. In the end I had to come an extra 9k out of my savings to cover closing on my home. This company should take veterans out of their name because they do not care for the veteran community and continued to blame me for their short comings. I will absolutely go out of my way to make sure no one I know or even hear about wanting to use this company does not use them.
Response from Veterans United
Hi James,
I’m sorry this experience added even more stress to an already difficult move. I can understand how upsetting it would be to reach closing and learn you needed to bring significantly more money than you had expected, especially after communicating what you had available from the sale of your previous home.
I’m also sorry you were left feeling blamed when you raised your concerns. I’d like the opportunity to better understand what happened with the closing figures and communication leading up to signing. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great job they did.
Couldn’t be happier with the entire team!
Amazing, practically did all the work and made it super easy for my wife and I especially being first time home buyers
Brittany and her team were super friendly and very responsive. The process was very smooth including the website.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Mr. Roderick Vales was nothing short of absolutely amazing professional dedicated and thorough. My Husband and I would not be in our forever. Home had it not been him in the staff here at Veterans United. Thank you so much, sir. You have made us a proud family for doing business with Veterans United, you continue to be who you are you keep striving for excellence. It’s in you and we are greatly appreciative of you and your staff My Husband and I Warren and Tawana Frazier thank you.
Outstanding customer service. Great communication and seamless technology from start to finish. Very happy with our lender experience.
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The team all were supportive and helpful through the process. I appreciate the ease of working with the team!
Outstanding
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
I would like to recommend letting new buyers know, verbally, how much they should expect to spend before closing on a home, so they can prepare better.
There was a period of no communication, no return emails or calls for days at a time. During this time it was really frustrating.
Response from Veterans United
Hi Jesse,
I’m sorry you were left waiting for answers during your homebuying process. Going days without a response can be incredibly frustrating, especially when you’re trying to keep such an important process moving. I’d like to learn more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
