Hayden and his team were very supportive of me during the two and a half months of searching for a home. The first two homes we looked at the seller did not want to make any repairs. It was very defeating because I had already paid for two home inspections and one appraisal. Hayden kept in touch with me the whole time and understood what needed to be done. He was supportive even when things seemed hopeless. By early August things turned around dramatically and Hayden was there on the phone through all the steps. Again, he was very supportive of which I appreciate. It’s his attention to detail that made the difference in my buying the home in LA. Thank you Team Hayden!
My home buying experience went great! Andy, Justin and Jack were extremely helpful with the process!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Every one was super helpful. I had a great experience working with everyone.
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The team that worked with me was great, they helped in every step of the way! I am a first time homebuyer and was not using a real estate agent, basically doing a seller to owner deal. With that being said they clearly answered all my questions and helped me throughout the way. Jeffery Howard and Collin Cochran were the guys that helped me, definitely would recommend them to anyone.
Daniel Lowes and his team couldn't have been more helpful and supportive. Always there to answer any questions or concerns
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
The entire team was awesome and very informative and extremely helpful!!!
This is the second home I purchased using veterans united. Johnathan Lucas was easy to work with however his team wasn’t. Too many times I had to resend documents with one member saying I’m good and the next saying it’s not there until the file was reviewed. There was no communication amongst members and they made an already stressful situation worse. Even my realtor and the seller of my new home complained multiple times about the lack of communication with veterans united. The first home I bought was a breeze which was why I used veterans united a second time. I don’t think I’d be as sure next time.
Response from Veterans United
Hi Benjamin,
I really appreciate you choosing Veterans United for a second time, and I’m sorry this experience didn’t live up to the first one. Buying a home is stressful enough without having to resend documents or wonder whether everyone involved has the same information.
I’m glad to hear Jonathan was easy to work with, but I understand how frustrating the communication between the rest of the team must have been, especially when your realtor and seller were also having difficulty getting the information they needed. You came back to us because your first experience went so smoothly, and I’m disappointed that this time left you questioning whether you’d choose us again.
I’d appreciate the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Christian and Kathleen are rockstars. Able to make a very tight deadline happen with a lot of paper work involved. Outstanding results, and I am glad we were all able to work together to make me a new home owner!!
KYLE was AMAZING, he went above and beyond to help me get my forever home. This purchase was very unique, but with KYLE'S help he made it feel very smooth.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
I cannot sing Rob's praises enough; whenever I emailed and/or called him, his response was timely, efficient, and knowledgeable.
As a matter of fact, the collective team at Veterans United was very supportive throughout this challenging process. Me and my wife would like to take this time to thank you all very much!
My name is Katrina Gable. My husband and I, James Gable applied for a home loan through veterans United. We almost hesitated to call but we thought about it and just took the chance. All I can say is the team that I had was wonderful. They stuck by my side and things went perfect for us. We now have a beautiful home four bedroom two bath with a pool in the Volusia County fl area! I just want anybody who is reading this if you are looking somewhere to get a loan to get the house of your dreams, I’m telling you right now give it a chance what’s it gonna hurt? Things are stressful in life, but that’s what makes us stronger go for it because we day and we are so thankful Aaron, Madison, Kole, and George and also my beautiful realtor PAOLA all made this happen for us and I think you all if you guys looking for the team to help you ask for Aaron Mansfield…🫶🙏💯 THANKS AGAIN VETERANS UNITED!!!!!!!!
My assigned team was great! They kept me informed and willing to help every step of the way!
