Working with Lance Hopper was truly one of the greatest experiences I’ve ever had during such an important chapter of my life. From day one, Lance went far above and beyond the call of duty to make sure everything happened smoothly. There were moments where things seemed impossible, but somehow Lance always found a way to make things happen that I never thought could happen.What stood out the most was his constant support, communication, and dedication throughout the entire process. He never made me feel like just another client, he genuinely cared about helping me achieve my dream. Anytime I had questions, concerns, or stress, Lance was there reassuring me and guiding me every step of the way.Honestly, if it wasn’t for Lance Hopper, my dreams would not have become a reality. His hard work, persistence, professionalism, and heart made all the difference. I can’t thank him enough for everything he did for me and my family. If you’re looking for a loan officer who truly fights for you and treats you like family, Lance Hopper is the person you want in your corner. Highly recommend him to anyone looking to buy a home or refinance!
we enjoyed conversing with Hunter, always kind and personal and willing to help us, if only just to listen as we searched for a home. At the same time his professional is top notch. I'll miss hearing his voice!
I had an excellent experience with both Tyson Smith and Lisa Shrum. I was ALWAYS treated as a 1st class customer. When I had questions or concerns, a response came same day. My loan is 15% of the purchase price, so not in the six figures. Never once was I treated like a number, and ALWAYS given good insight when I issues acquiring documents. Thank you for allowing me a loan. It is greatly appreciated.
Everyone was a professional
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Brandon Elkins is not a very good representative. He is cocky and condescending. If you listen to his voicemail he emphasizes “at HIS convenience” for returning calls, of which, he never did. Only reason I received a call back was because I reached out via messaging system for VU and texted Amanda who was our primary rep when we first applied for a mortgage loan. Mr. Elkins is also not a team player. We first came in contact with him when he called me after I inquired on a payout amount for the loan online. I informed him that we tried to re-finance a few months prior but was not content with the closing costs amount. He went on saying that I spoke to another department and that “they work differently and at times not beneficial to the client.” Bottom line, Brandon is not a good person to represent VU and it feels like he should fine another job so that he is not such a miserable person.
If it wasn’t for Amanda following up, I would have definitely gone with another company for our refinance.
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The entire team that was assigned to me showed an exceptional display of professionalism and promptness from start to finish. With any transaction there were hurdles and every time we where able to get over them with ease. I really appreciate the in depth help that everyone has given me. Highly recommend to any Veteran.
Our experience with VU was amazing. From credit repair through closing. In the loan process Corey Sublett and the team was nothing short of outstanding walking with us through each step and providing guidance and assistance all the way through closing.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
The process from start to completion was smoother than I could have imagined. Nick and the team were able to answer any questions I had, and didn’t make me feel like a bother. The app made reviewing all my documents super easy and helped me keep track of where we were in the process.
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Thank you very much for supporting us throughout our refinance process. My husband and I are very grateful for Jake and the Veterans United team.I first met Jake at the Military Spouse Symposium in San Diego two years ago, and ever since then, he has been very supportive and communicative, always keeping us updated on the latest market information.Jake and his team made the entire refinance process very smooth and easy to understand. We truly could not have completed this refinance without their guidance and support. We are very thankful that we chose Veterans United.
From start to finish everyone was very professional and extremely helpful and knowledgeable.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Amanda was so wonderful to work with, 5* all the way!!
