My loan officer Scott Davis was the definition of professional. It was a long road for us to find a home that we wanted and go through the purchase process but Scott hung in there with us through all of it to help us achieve our dream of home ownership. I will absolutely be recommending Scott and Veteran's United to everyone who is even thinking or buying!
Professional, courteous and a get it done and done right way of doing business is how I'd describe Craig and Codi. They were an absolute pleasure to deal with. I would highly recommend Veterans United.
My only concern, if you can call it that, more like a hiccup. We had a last minute (30 mins before closing) question from the underwriter after being "cleared to close" for a while. I understand it happens and is in their rights, but rattled us a bit. Other than this, great job!
Homeowners at 20!
Very helpful, quick and very thoughtful we had an amazing team that was all put together within 20 mins it was crazy fast and easy and everyone is very understanding for first time buyers they really helped keep us calm and not freaking out during the process
We cannot say enough wonderful things about Lisa and the incredible job she did helping us purchase our new home. From the very beginning, Lisa was knowledgeable, responsive, and genuinely invested in helping our family navigate what was a major relocation and home purchase.Moving from Florida to Tennessee came with its share of complexities, and there were several moments throughout the underwriting process where Lisa's expertise, persistence, and problem-solving skills made all the difference. She consistently stayed one step ahead, kept us informed, and found solutions whenever challenges arose. Her communication was exceptional—we always knew where we stood and what to expect next.What truly sets Lisa apart is how much she cares about her clients. She took the time to explain every detail, answered countless questions with patience, and made what could have been an overwhelming experience feel manageable and even exciting. We never felt like just another loan file; we felt supported every step of the way.Thanks to Lisa's dedication, professionalism, and hard work, we successfully closed on our dream home and are beginning an exciting new chapter in Tennessee. If you're looking for a lender who is knowledgeable, trustworthy, responsive, and willing to go above and beyond for her clients, look no further than Lisa. We would recommend her without hesitation to anyone purchasing a home.Thank you, Lisa, for helping make our dream a reality!
Ready to see for yourself?
Experience first-hand why 372,477 homeowners give us a perfect score!
This company was honestly extremely good at fighting for my business and made it very easy to side with them compared to other companies. Mr. Aaron has been fighting for my business since my time getting out the army when I thought I wanted a house and then backed out two times and when we finally wanted to make the decision, Aaron was fully prepared and the fastest at responding to email, questions, and anything I needed help with. He was true to about the entire process, and I would actually do business with him again by far one of the most professional loan officer I’ve ever worked with and I can’t wait to do business again with him in the future. Let it be known. He was very quick to beat other people’s rates and actually offered me better rates to start off.
Other companies cannot compete with this manWhen someone else tried to beat his rate this man said “Who decided that” and swept it away with a better rate -joke
Teams were awesome, easy to talk to, and took care of me.
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Aaron Esterle and his team are awesome
Excellent!
Jordan & the rest of the team were fantastic to work with. They made the process of buying our new home easy & explained everything as we went along.
From the first day of this home buying journey Veternans United was great. They walked me thru the whole process quick and effectively. I dreaded the whole process but I can say this was the easiest and less stressful home buying process I have every had!! Thanks Wesley and Daniel for being great at what you do.
Very professional , helpful ,polite, there for any questions or whatever help needed, thanks again.
Although the road was rock at times Veterans United provided levelheaded service and was right on time every time to get the job done. When I was finally ready to begin my journey to find the right home I shopped around for my loan, initially it seemed like my options for financing were very limited until I was referred to Veterans United by a friend who at the time connected me to Bryant who intern ran the numbers and offered the most competitive amount. Bryant and his team along with Maddie & Sami were very patient and dedicated to seeing this through to the end and were able to find some of the most affordable options, and companies that were most suitable for me & my family. I would most definitely recommend Veterans United to any other veterans out there looking for a Home Loan and an Agency that’s willing to go the extra Mile. We are so thankful for their assistance in the process. If I ever need to purchase a Home again, I will definitely be contacting Veterans United!
Aimee Hall, is the best. She was awesome, honest, to the point, and my favorite is I could tell she was a person not just utilizing AI and that meant the most to me. She always came with the facts and honesty. Thank you so much Aimee Hall and your team. They were great. If you want you honesty and a smooth loan process, Aimee and her team are where you want to be.
My loan team had information 2 weeks prior to my closing. They forgot to file my disability tax exemption so it held up the whole process on closing day. It backed up the Title company and my agent for over 3.5 hours. In the end to complete the close my agent ended up adjusting his commission $671.00. Now I have to pay agent out of pocket instead of it being included in my financing. NO I will not ever recommend. Very poor communications and when they did they wanted to be able to talk at like one time was 849 at night on a Friday night. Another was on a Sunday. Not how ya do business sorry. I do regret using Veterans United. Their folks know nothing about Anxiety / PTSD or how to interact with some one whom has it. Believe me most vets do. It's not always just about the numbers.
Response from Veterans United
Hi Loel,
Thank you for sharing your feedback. I'm sorry to hear about the issues you experienced during your closing process. I understand how frustrating it must have been to encounter a delay on closing day, especially when it affected your title company, real estate agent, and overall experience.
I also understand your concerns regarding communication and the timing of outreach throughout the process. Buying a home can be stressful enough without feeling like important details are being missed or that your individual needs aren't being fully understood. I'm sorry this experience left you feeling disappointed and unsupported.
I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Charles was spot on.
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
I'm very grateful to have Chace Tuck and his team, they did a great job. Chace personally very pleasant, has tremendous communication skills and a masterful grasp specifically with my VA Home Loan.
Kody and his team did an outstanding job from the first initial contact to closing of my new home....thank you for allowing this Veteran widow to purchase a new home. My heart is overwhelmed with gratitude.
