Brent was absolutely phenomenal. The realtor i worked with sucked, Brent picked up some of the slack and the others also helped. This whole thing would not have got done without somebody of Brent's caliber. Outstanding job sir.
Working with Aaron made the home financing smooth. He easily worked with me to get approved and quickly answered any questions I had. 10/10 will recommend Aaron to anyone looking to get a VA loan.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Reese and Dawn were the best in helping me, answering my questions, assisting me with the closing. I couldn't have asked for a better team.
They were awesome and quick with setting me up with everyone to handle anything I need with the house hunt.
My entire team was extremely helpful, and very understanding. They did not hesitate to run through all the numbers and any scenarios with me for clarification.
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What impressed me most about Shane is that he knew when not to press. I was very unsure whether or not I wanted to purchase a home when I sought preapproval. He never made me feel pressured, allowing me to proceed at my own pace. Then once I was ready, months later, so was he. Every step was smooth and professional. Derrick fully explained various options, and walked me through the numbers so that it was easy to understand. Loved my experience working with this team! Hope to have them in my corner on my next purchase!
Phenomenal working with the team, I had a few hurdles but they helped tremendously and worked with me and my family and our timeline.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
The team made everything so easy. I'm not sure what all the naysayers issues were, but with the help of VU, the process for me was a breeze.
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Experienced & professional. Give him a raise…
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
We just want to say, THANK YOU!! If we could give you a 20, we would do that!
Yes, this process was a little stressful. All the way through the process though, the realtor, the loan officer, concierge, and loan coordinator were very helpful. We really appreciate all the work everyone put in to get us our new home.
God's blessings to you all for continuing to serve our veteran's needs.
Sincerely Commodore and Carolyne Campbell
Josh seemed out of touch with process and didn't seem to communicating with his team after phone cons with him. Carrie's communication skills are horrible she outright stopped communicating with my wife. My wife did not get heated with her, but called as she saw the process evolving. We were given bad instruction on how to liquidate our outstanding debts ending up delaying closing by more then ten days and a scramble to extinguish issues with debt liquidation. They pressured the sellers agent for paperwork claiming the close was happeneing quickly when they were telling us it was gonna be another week to ten days to close. I will also add that the website is utter garbage to interact with, second why can't your agents upload to customer files? Seems kind of inefficient if I can't access the website. Speaking of access I ran into a issue logging for OVER A MONTH and mentioned it regularly with both Josh and Carrie and they just blew it off until the last minute while I was traveling across country and the absolutely needed me to have a good login. Hands down this was WORST experience I've had when getting a through a VA loan process. Both my agent and the sellers agent are going to discourage their future clients from using your company for VA loan services after this transaction.
Response from Veterans United
Hi Patrick,
I’m very sorry to hear how frustrating and exhausting this process became for you and your wife. Buying a home, especially through a VA loan, should feel organized and supported, and I understand why the communication gaps, delays, and ongoing issues you described left you feeling disappointed with your experience.
It’s concerning to hear that you felt disconnected from the team throughout the process and that questions and technical concerns did not feel addressed in a timely way. I can also appreciate how stressful closing delays and conflicting expectations around timelines must have been, particularly while you were traveling and trying to manage important documentation and account access issues.
I appreciate you taking the time to share such detailed feedback. Experiences like yours are important to review because they help highlight where expectations were not met and where improvements may be needed. I’d like the opportunity to learn more about your experience directly and discuss your concerns further. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
All Veterans United staff members provided excellent service and support.
