Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Working with Veterans United was a great experience. Their Team was very friendly and knowledgeable and were with us 100% of the way. Thanks so much for making my family’s dream of buying a home come true! Thanks again to Zach Ward, Raj Kataria, Nichole Batson and Dawn Williams-Heckman.
Nate and his team have helped me buy and refi my old house! Outstanding service and professional, I came back to him personally because he took great care of me.
Darren Campbell, MSgt, USA Retired
100% disabled combat EOD Veteran
Wow wow wow! This was truly the best and most important experience of my 58years. I did not get disappointed or lead astray at any time during this ordeal. The team was there for me truly an Bill Musick, what a truly special guy, he was and is. I'm so happy my wife and son are so happy and I truly believe the guys at Veterans United are a Godsend for vets. Thank you , Thank you, Thank you,
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Tansee and Annie were AMAZING! Tansee was so prompt and reached out to me right away. We worked great as a team; I provided paperwork and she made sure everything got submitted on time.I also loved the online portal. It showed exactly what tasks needed to be completed and you could see when it was reviewed so I always knew where we were in the process. I am so thankful for their team their knowledge and their communication throughout. Thanks for helping me get to the finish line!I am so thankful for their team, their knowledge, and their constant communication.
Always available when needed and very resourceful.
The team of professionals that got me thru this experience were kind, easy to talk to and always had a better suggestion. nori Rotting Haus, Billy Jones are gentleman I would recommend to my own family. Thank you fellas.Billy
Everyone was approachable and always available. The team did a fantastic job of directing me through the entire process. Great job folks!!!!
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
John was kind and knowledgeable. He really wanted to assist us. Great guy!
Jon Tempelmeir was the laziest, disingenuous , downright immoral person I have encountered in years. His laziness almost cost me a VA loan, but old sleazy Jon conveniently offered another loan an entire 1% higher which would have netted VU about $50K more in profit. I had to make phone calls myself and get lazy Jon’s screwup fixed. Stay away from Jon Tempelmeir and his equally lazy sidekick Madon Kane.
Response from Veterans United
Thank you for sharing your experience, Andrew. I can understand how frustrating it must have been to navigate changes to your financing, especially when you were counting on a timely closing. I'm sorry the process left you feeling that your concerns weren't being prioritized.
I know our team worked hard to navigate the challenges surrounding the condo approval and ultimately get your VA loan across the finish line. However, I also recognize that the additional waiting period and uncertainty surrounding your closing date added unnecessary stress. Even when certain requirements are outside our control, clear communication about what to expect is incredibly important. I'm sorry we didn't do a better job of setting those expectations.
I appreciate the time you've already spent speaking with our Client Advocate team and the opportunity to better understand your experience. If you'd like to discuss anything further, I'm available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Austanding
Excellent service all around.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
⭐⭐⭐⭐⭐ 5/5 Stars – Excellent Homebuying Experience with Veterans United!I had a wonderful experience working with Veterans United throughout my homebuying journey. As a first-time homebuyer and a military service member, I truly appreciated the professionalism, patience, and support their team provided from beginning to end.The homebuying process can be overwhelming, especially when navigating VA loan requirements, paperwork, and closing costs. However, the Veterans United team made everything easier by taking the time to explain each step, answer my questions, and ensure I understood my options.What I appreciated most was their transparency, communication, and genuine commitment to helping military families achieve homeownership.I am truly grateful to Veterans United for helping me accomplish such an important milestone for myself and my children.
Process went smoothly. This is the second home Daniel assisted with. Very responsive and knowledgeable. Donna was fantastic as well. In fact, Jaelyn and Jason rocked too! Great team. Thank you all!
