Y'all were so nice and helpful. Y'all even helped with not just the house but helping out get our utilities on and had so many helpful information. Thank y'all for all you have done
Thank you all for making this home buying process easier. Also, I appreciate the Air Force plaque sent home following closing. Thank you again.
The staff were helpful from beginning to end. Great communication and customer service. I will strongly recommend. Thanks for everything.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Unfortunately, our experience with this lending company was extremely disappointing from start to finish.
Communication was consistently poor, and there were multiple instances where we were told things that were either inaccurate or seemed to change depending on who we spoke with. This created unnecessary confusion and stress during an already stressful process. We frequently felt as though we were being asked to provide or explain things that had already been addressed, and getting clear, consistent answers was incredibly difficult.
What was even more disappointing was the lack of professionalism in some of the interactions. We experienced communication that came across as rude and dismissive, and our realtor was also treated in a way that we felt was unnecessarily disrespectful and unprofessional. Our realtor worked extremely hard to keep everything moving and should not have had to deal with that type of communication.
Buying a home is a major financial decision, and you should be able to trust your lender to communicate clearly, provide accurate information, and work professionally with everyone involved in the transaction. Unfortunately, that was not our experience.
We are thankful the process is finally behind us, but based on our experience, I would not recommend this lending company. The entire process caused far more frustration and stress than it should have.
Response from Veterans United
Hi Joshua,
I’m sorry this was your experience with us. Buying a home already comes with plenty of stress, and having to repeatedly revisit information, sort through inconsistent answers, or struggle to get clear communication only adds to that.
I’m also concerned to hear that some of your interactions felt rude or dismissive, including those involving your realtor. You and the people helping you through such an important purchase deserve to feel heard and treated with professionalism throughout the process.
I appreciate you taking the time to share this, even though I know it comes after a frustrating experience. I’d like the opportunity to learn more about what happened and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Amanda was phenomenal
Veterans United was fantastic. It comes down to the team and this company hires great people that care. I couldnt have asked for a better experience. They even sent a package after we moved in for my family (items I mentioned our child enjoyed and even small things for our animal famil members).
Victoria was diligent. I know she has a lot going on. I wished I had more contact with her, but her workload makes it understandable. Overall she was caring and patient.
Very smooth process, I knew very little about the home buying process and every department was very present, knowledgeable, and eager to help. The team really looks out for you. Kenny is the man!
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
They were very thorough and made everything easy.
Outstanding from beginning to end
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I couldn't have asked for better service.
From start to finish, I was guided and handheld and I greatly appreciate it. Five stars.
Veteran United showed an awesome team effort to help me purchase my home. There were no setbacks everything went smoothly. My real estate agent Saundra was so attentive to my wife and I needs and was upfront whether it was good news or bad news. I always felt in-the-know when it came to the status of my purchase. I'll be sure to pick that team again if I had to.
I like the dashboard. It was very easy to use, and the team was always very communicative with me about accomplishing what needed to be accomplished.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
I have recommended Donnie from Veterans United to friends. Donnie's team had a quick loan turn over time and the cash is already in my account.
Chance and his entire team were outstanding from start to finish, they went above and beyond to make this process as easy as possible for me. I cant say enough good things about them all!!!
