My experience with veterans united was great. Everything was simple, smooth and fast. I would definitely recommend hey friend!
They made my life easy.
Our entire team including Tyler, Nick and Jerrod were absolutely wonderful . . . Provided all the information we needed, answered our many (and sometimes silly) questions and were so patient with our technical challenges, maintained contact with us throughout the process. We couldn't have asked for more and always felt they had our best interest in mind.
Burke is amazing and recommend for increase in responsibility. I have several invisible disabilities and he was patient with my stoopid questions and helped me through the process better than any lender before and this is my fifth house. In my many questions doing electronic signature he was always readily available. He was actually at my signing! Because of his presence it went extremely smooth and he gave me confidence I was protected in case I had a question. Through the to do list and understanding documents I had a lot of communication with Burke and despite him having multiple clients he was always available with the most utmost professionalism I’ve experienced from any lender. I’ve been in customer service for over 30 years. Please promote. He is the face of veterans united and you don’t want to lose this asset. He is ready to receive promotion or new responsibilities.
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
Working with Torri Thomas was an exceptional experience from start to finish. Her patience, professionalism, and genuine care made the home-buying process smooth and stress-free. She answered every question thoroughly, explained each step clearly, and made me feel confident throughout the process. Having worked with Torri before, we had built a strong rapport and trust that made this experience even better. Her outstanding team including Olivia Brown, Amy Woods, and Jen Storm provided excellent communication, organization, and support every step of the way. I highly recommend Torri and her team to anyone seeking knowledgeable professionals who truly put their clients first.
I cannot say enough great things about Eric Johnson and his entire team. From start to finish, they provided exceptional service, clear communication, and outstanding professionalism throughout the home loan process.What truly amazed me was their ability to get my loan processed and closed in just 17 days! They made what could have been a stressful experience feel smooth and manageable every step of the way. Eric was always available to answer questions, explain the process, and ensure everything stayed on track.His dedication, expertise, and commitment to customer service exceeded my expectations. I always felt like a priority, and their attention to detail gave me confidence that my loan was in good hands.Thanks to Eric Johnson and his team, I am now happily settled into my new home. I highly recommend them to anyone looking for a knowledgeable, trustworthy, and hardworking mortgage team. If you're looking for a lender who delivers results and genuinely cares about their clients, Eric Johnson and his team are the people to call!
This is the 3rd home I have purchased through veterans united, a very easy to use company and the team with Randy was wonderful.
Used car dealership of the mortgage world. I was lied too... alot even in text messages, phone calls not returned. I had to call from a friends phone just to talk to someone it took over a week. Fortunately I work with veterans like myself, thousands a year. I will definitely recommend staying away from Veterans United. I will also be filing a complaint with CFPB, state rep and contacting the V.A. This company purposefully backs people in a corner, plays games and then your stuck having to use you guys. Your taking advantage of service members who have fought for this country. I will let it be know.
Response from Veterans United
Hi Andrew,
I'm sorry to hear how frustrated and disappointed you've been by your experience. I understand why you felt compelled to share your concerns, and I appreciate you taking the time to do so.
I take feedback like this seriously, especially when it comes from a Veteran. While I can't address the details of your loan or respond to specific claims in a public forum, I can share that your concerns have been brought to the attention of my Client Advocate team and are being reviewed. My goal is to ensure your feedback is heard and that your experience is carefully evaluated.
If there's anything additional you'd like to share, or if you have questions while the review is ongoing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
The team just makes it as painless as possible for all parties involved. Definitely worth it!
I just want to thank the team that helped me out. I really appreciate all of you all and thanks for making sure everything was right for me to get this wonderful home.
Nothing more to say.
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Great people, great service and made everything easy for my wife and I.
I didn’t give it a ten because unless you’re a divine being you’re getting a 9.
Working with Wyatt Robertson was an outstanding experience from start to finish. He was knowledgeable, responsive, and made the entire loan process smooth and stress-free. Wyatt took the time to explain every step, answered all of my questions promptly, and always kept me informed. His professionalism, honesty, and dedication made me feel confident throughout the process. I truly appreciate his hard work and commitment to helping me secure my loan. I highly recommend Wyatt to anyone looking for a trustworthy and motivated loan officer. Thank you, Wyatt, for going above and beyond. It was a privilege meeting you! Most importantly thank you for making my first time home buying process amazing. 😃
I reached out to Craig Anderson back in 2024 when I was "thinking about purchasing a home" in the Wichita, KS area. This idea did not come into fruition until Spring 2026. I am grateful that Veterans United Home Loans (VUHM) and Craig were both available once I found the right house. Thank goodness I kept Craig's contact info! Craig and his team (Max, Chelsea, Shari, and Nico) were responsive, consummate professionals. I highly recommend VUHM for your next home purchase!Many thanks to Craig and his team for the lovely care package sent to my previous residence. Enclosed were a beautifully hand-written note, scripture cards with a wooden stand, a scented candle, fine tea, a monogrammed mug, a prayer journal, and a burnt orange throw blanket for colder nights. Thank you all very much! You are all a blessing!
Thank you Veterans United for making the house buying experience smooth!
Great team
