The experience was unreal. Meghan's team always stayed in touch and provided many resources during my home buying process. I would recommend Veterans United to friends, family, and co workers.
Things were going okay until the last 48 hours before closing in which Gabriel Maldonado got pushy with me, literally told me not to listen to people talking about the process, and said "he only cared about when my inspection was gonna happen before I signed off!" He also didn't tell me correctly how the re-finance works with a VA loan, and didn't disclose you must obey "lenders rule" when securing a VA loan. This would have been great news to know before 48 hours before closing. Had I known, I would have chosen another lender. My advice, make sure you ask every question at the beginning, simply omitting facts, rules, rights and regulations does not make it okay to thing you are forgetting or don't have to tell the client. Omitting factual and helpful information is essential, and the same thing as lying. My advice, do your shopping around and do your homework. By the way, he was nice enough to make sure to pretty much ruin my buying process in the last 48 hours before closing. Make your own decision on what has been done and said. Unethical? Disrespectful? Unprofessional? Behavior unbecoming of a Veteran not looking out for Veterans benefits and well being? You be the judge.
Response from Veterans United
I'm sorry to hear the final days leading up to closing were so frustrating for you, Anthony. Buying a home is a big decision, and I understand how upsetting it must have been to feel pressured or left with unanswered questions about your loan options and requirements. You deserve to feel informed and comfortable with the decisions you're making, especially so close to closing. I'm disappointed this experience took away from what should have been an exciting milestone. I'd appreciate the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I was extremely impressed on how the Veterans United home buying process was so well coordinated and planned.The checklist of the "To Do List" worked like clockwork. This process in itself was awesome! Every step of the way I checked off, gave a sense of accomplishment and excitement to ultimately buy my home.
The entire loan team and process lead by Kevin Reichert, was surprisingly almost as easy as buying a car.I would recommend Vetrans United to any of my fellow Vetrans, as a one stop shopping for all things related to buying your next home.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Working with Jared Cruz and his team was a wonderful experience! Jared was amazing throughout the entire process, and I truly appreciate all the help, support, and guidance he and the team provided. They made everything feel so much easier, and I couldn’t be happier with the service I received. I’m very satisfied and grateful to have worked with such a great team. I highly recommend Jared and his team to anyone looking for a great loan officer!
I’m so grateful I chose Veterans United for my homebuying journey! Buying a home can feel overwhelming, but having a team there to answer questions and help navigate each step made such a difference. I appreciated their patience, communication, and dedication throughout the process. As a veteran, it means a lot to feel supported during such a big milestone. Thank you for helping me reach this exciting new chapter! I would absolutely recommend Veterans United to other veterans looking to purchase a home.
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"Huge shoutout to the team at Veterans United!! They made the entire mortgage process so simple and quick. Communication was always on point—fast response times, clear explanations, and zero hassle. It made a huge difference, and I’m so grateful for their help!"
Adam and Dan were amazing
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
Very professional, patience, and helpful thru a difficult 11 month new construction putrchase. Thank you so much Ken and Jenny
This was our first time getting a home and Veterans United were beyond perfect. Always picked up the phone or messaged back without delay.The team also ensured to check up on us often and made the home buying process seem easy. If you’re a veteran and buying a home for the first time or the 100th time, these are the people to trust and get you squared away!
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I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Veterans United absolutely is the worst ever. They are not veteran affiliated, nor do they back veterans. They are simply a bunch of incompetent fools trying to justify their existence. Their communication, professionalism and customer service is the worst in the business. No one should ever do business with this organization. It is no wonder their is a class action law suit against them. What a world class bunch of losers and out right horrible human beings. Don't fall for these con artist. I would rather deal with loan sharks in a back ally than deal with these morons.
Response from Veterans United
Hi Richard,
I'm sorry to hear your experience with Veterans United has left you feeling this strongly. I understand how frustrating it can be when communication and service fall short of your expectations, especially when you're trusting a company with something as important as home financing. Supporting Veterans is something I take seriously, and it's disappointing to hear we've left you with such a negative impression. I'd appreciate the opportunity to better understand what happened and discuss your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
