The process was almost too long easy.
I believe the $12k I had to pay out of pocket did not represent a no money done 100% Disabled Veterans with over a 700 credit score. My interest rate is too high and my $3500 origination fee is as well. I was lied too.
Response from Veterans United
Hey Isidore,
I’m really sorry to hear how disappointing and frustrating this experience has been for you. It’s completely understandable to feel concerned when your out-of-pocket costs, interest rate, and fees don’t match what you expected going into the process.
Hearing that you feel misled is especially concerning. You should always feel confident that your loan terms, including any costs and fees, are clearly explained so you can make informed decisions every step of the way. When that doesn’t happen, it can leave you feeling caught off guard and let down.
I’d really like the opportunity to take a closer look at your loan details, including how your costs and rate were presented, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
Easy to work with, no hassle, prompt. Amy and her crew that worked on our refinance our hands down the best at what they do. I have worked with a few loan companies, this crew is the best. Highly recommend using them.
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This was my third time using VU for my home loan. They are awesome. Their app makes the whole process easy. You simply check the app for any, "To Do" items, take care of those items and the next thing you know, you get the, "Clear to close." Hoarce Johnson and Evan Heath did an outstanding job getting my loan approved. They both stayed in touch, ensuring all my questions or concerns were addressed on a timely manner. I would highly recommend (and have recommended) VU to anyone I know who is looking to buy a house.
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Paul, Missy, Meagan and everyone else on the Veterans United team was amazing they helped me through every step of the way in becoming a new home owner. Everything was taken care of for me by a professional, and trustworthy team from Veterans United. Paul and the rest of the team were always very responsive and willing to help me I remember Paul helping me with things even late in the evening around 7 or 8. They really care about helping soldiers and helped me get an amazing rate and amazing home. I would recommend them to anyone they made the process very easy and stress free for me along with the app being very easy to use, review, and sign documents. They’ve even continued to check on me after the process and they help me cover everything I needed!Thank you so much for everything!
Frank Elizalde
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As a disabled Veteran I would like to say that from the very beginning of the process of purchasing a home the staff and individuals of Veterans United have been absolutely amazing. Seth, Sahara, Curtis and all those involved that made this process as seamless as possible I would like to say Thank You. My Wife and I are extremely happy and pleased with our brand new home and thanks to this Organization this has become a reality an I personally would like to just say thank you to each and every one of you an I would highly recommend Veterans United to any Veteran that maybe in the process of looking for a home to purchase!!!
10/10 experience! A huge thank you to Matthew for helping us secure our home loan. We were blown away by the speed of the service—closing in record time (March 31 to April 24). Matthew did a great job handling the details and ensuring everything stayed on track. We will definitely be recommending him to our friends and family!
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
They were great people to work with. Always quick to respond and usually could answer any questions I had as they came up through the process. I also liked that they had a no B.S. approach to everything and was straight forward and transparent through to the end.
The San Antonio Veterans United team, John, Keagan, and Mikaela delivered an exceptional experience from start to finish. They were proactive, transparent, and incredibly supportive throughout the entire process. Every question was answered quickly, every step was explained clearly, and I always felt like their top priority. Their teamwork, communication, and genuine care for veterans truly set them apart. Highly recommend.
