This was my first time buying a house and every one was very patient with my millions of questions and was very responsive
The thought of buying a new home can be daunting to say the least. When it comes to mortgages, having the information we need, when we needed it, was a great help. VU was able to provide that. Absolutely loved the video and calculator resources on the site. They were extremely informative in letting us know what to expect each step of the way. Our loan team knew their stuff and kept us informed throughout the entire process and even went out of their way to research and provide us with resources in the area we were moving to. We never felt like we were lost or did not know what to expect, which is extremely important as first-time home buyers. As far as expectations for mortgage companies, VU has set the bar extremely high for us. The high level of customer service we received would be extremely hard to beat.
10/10. When I am ready to sell and buy again I will be sure to use veterans United again.
Collin Ward is not good at his profession in my opinion.
Response from Veterans United
Roger,
Thanks so much for writing. I’m really sorry for how things panned out here. As soon as I looked your file up, our Client Advocate team advised you were under-wing. You’re especially helpful because you’ve worked with us before. While we can’t change how things went, your feedback is already being put to use in sharpening our skillset for other veterans considering purchasing investment properties. It’s our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Please tap us back in if we can assist with anything else moving forward. We appreciate you keeping us in the know.
Very best regards,
Kendra, Client Relations
Everyone was very helpful during the whole purchasing procedure and was
always in contact with additional information on what was happening next.
Ms. Shelby Baseler was always ready with information and updates.
Adam and Dena were great. So was Cede. Smooth process and was informed every step of the way.
The Veterans United program is an amazing program and I encourage all veterans to take full advantage of this resource. They made the purchase of my first home seamless and provided me with several opportunities to learn about the house buying process. They took the time to walk me through each section of the house buying process. I would and will recommend this program to any veteran looking to purchase a home.
From preapproval to closing, Veterans United was there at every step to assist and guide us through the process. Our credit was not A+, but VU managed to pre-approve us for enough to get the house we wanted even in a tumultuous housing market. Even the small things like researching utility providers and forwarding our mail were extremely helpful in our search. The search was grueling because of the housing market, but the loan process was a breeze because of our team at Veterans United. Our loan officer personally contacted the sellers and agents on our behalf to help them overcome preconceived opinions about VA loans and borrowers. That was critical in our home search.
From our first conversation to final closing Jared was attentive and diligent in providing answers and resolving issues. He was presented with a challenge that required additional work and professionalism. Our builder did not want to allow a VA loan. Jared worked with them to accommodate our request for the loan and the situation was resolved. We are grateful for all his efforts and the time he spent to work this out.
Steve and his team are professional and bend over backwards to make your home buying experience less stressful.
Ready to see for yourself?
Experience first-hand why 315,158 homeowners give us a perfect score!
I had some initial doubts about veterans united, however those were quickly corrected. The entire team kept me well informed and handled everything for me, making the entire "painful" process smooth and simple. From the realtor, to the loan specialist, to the concierge, to the closing team, it was very apparent that everyone had a unified goal of ensuring that I made it into the home I wanted with as little stress as possible. I will never choose another lender after the absolute care and professionalism of Veterans United.
Veterans united is amazing and I would recommend if you're using a VA loan 100%! They were with me every step of the way.
We have used Veterans United twice and the second experience was even better, which we didn’t know was possible because it was such a positive experience the first time. Veterans United has the innate ability to make you feel like you are their number one client, which takes the anxiety and stress out of the home buying process, especially important in this current market. We just feel blessed that we had the opportunity to work with such an efficient team. Thank you to everyone at Veterans United.
